Reviews (591)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing efforts, noting significant improvements in sales and customer engagement. It features customizable templates, automation, smart segments, and tools like automated product recommendations and abandoned cart emails. The integration with Shopify is seamless, allowing for quick, professional email setups. Customer support is frequently praised for its responsiveness, with special mentions of support staff members Jesse and Moe.

May 8, 2020

I have been trying many different apps. But This one is a really cool one. It is very easy to install and works perfectly. I used it for a newsletter. I used Free basic and it's just wonderful. So easy, I did not have to use a support team or got stuck or anything like that. Installed, Created newsletter, and sent. It showed who opened, click, etc. Really Good App, Thank you to creators.

ELITE SILK NEW ZEALAND
New Zealand
About 12 hours using the app
January 4, 2020

I am impressed with how easy it is to produce a professional looking newsletter and the tracking that is offered to evaluate the performance. Thank you for your product.

Country Rich Creations, LLC
United States
About 11 hours using the app
July 5, 2022

Super easy to setup a popup with a signup to our newsletter, and everything is managed through the app. Very easy to use!

moraihome
Canada
20 minutes using the app
SmartrMail replied July 5, 2022

Hi Morai Home team 🏠🛋 Thank you for your feedback! We're happy to hear that you find the app easy to use 😊 We'll remain available should you have any questions!

December 10, 2019

A wonderful alternative to MailChimp, many great features, smart automation, and amazing customer support.

9 Dimensions
United States
About 2 hours using the app
SmartrMail replied December 11, 2019

Thanks so much for the lovely feedback, we really appreciate it and it's great you're finding SmartrMail useful 🙌🏻.

May 3, 2019

What can I say, the customer support alone is worth choosing these guys as your new email service provider! We installed SmartrMail for one of our stores, used it for a couple of weeks and then decided to move our other store across too. Great ESP, great team. Thanks!

TrailSurvivor
Australia
About 1 hour using the app
October 15, 2021

As a one-man team, this has helped me immensely. I was able to import subscribers I collected from other third party solutions easily. Design is made easy with drag and drop, although a little laggy and dated. But I could do so much for free!

List Girl
Philippines
SmartrMail replied October 21, 2021

Thanks for your review 🎉 We're glad you're finding the app easy to use. I shared your feedback with our product team so that they can review how to improve even more your experience. We wish you the best results with your email campaigns!

Edited September 27, 2016

Cool app so far - I'm actually using the manual emails more than the automatic, but I've only had it a few weeks, so well see. Still waiting for the ability to choose 'only Sale' items in automatic emails, please add it!

EDIT: 'On sale' added to automatic emails, very handy.

Elevatortech
Australia