Reviews (594)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing effectiveness, particularly praising its user-friendly interface, customizable templates, automation features, and advanced segmenting. It's noted for enhancing ROI by improving sales and customer engagement. The integration with Shopify is seamless, and the customer support is responsive, offering help during off-hours and weekends. Merchants appreciate the added functionalities like automated cart recovery and personalized discount codes.

May 8, 2020

I have been trying many different apps. But This one is a really cool one. It is very easy to install and works perfectly. I used it for a newsletter. I used Free basic and it's just wonderful. So easy, I did not have to use a support team or got stuck or anything like that. Installed, Created newsletter, and sent. It showed who opened, click, etc. Really Good App, Thank you to creators.

ELITE SILK NEW ZEALAND
New Zealand
About 12 hours using the app
July 17, 2022

Just installed this app, going to try it. I had email marketing apps before which I didn't like. Hopefully, I will have a positive experience with this app.

By Baano
United States
About 9 hours using the app
SmartrMail replied July 17, 2022

Welcome to SmartrMail By Baano team! 👗 We hear this a lot as many email marketing apps can be overly complicated for the exact same features. We built SmartrMail with the aim to make email marketing as easy as possible so you should be able to find everything that you need within a few minutes 😊 If you happen to have any questions, feel free to reach out to our support team (support@smartrmail.com) and we'll be happy to assist you as quickly as possible. Happy sending! 💌

August 8, 2022

I am testing this app and it seems to me really well done. You can safely get started with the free plan!

universeplanners
Italy
About 4 hours using the app
SmartrMail replied August 8, 2022

Hi Universeplanners Team 🗓 Thank you for your feedback! We'll remain available if you have any questions 😊 Happy Sending!

May 16, 2023

Great customer service, Moe was great in addressing the questions I had about the APP. The free trial is great and allows to increase the business without the burden of new big expenses.

LexDyn
Mexico
About 4 hours using the app
SmartrMail replied May 16, 2023

Hi LexDyn team! ✨ Thank you for your feedback! We're looking forward to helping LexDyn grow with Email Marketing 😊 Feel free to let us know if there's anything else we can assist you with!

December 10, 2019

A wonderful alternative to MailChimp, many great features, smart automation, and amazing customer support.

9 Dimensions
United States
About 2 hours using the app
SmartrMail replied December 11, 2019

Thanks so much for the lovely feedback, we really appreciate it and it's great you're finding SmartrMail useful 🙌🏻.

May 3, 2019

What can I say, the customer support alone is worth choosing these guys as your new email service provider! We installed SmartrMail for one of our stores, used it for a couple of weeks and then decided to move our other store across too. Great ESP, great team. Thanks!

TrailSurvivor
Australia
About 1 hour using the app
April 20, 2022

Excellent customer service! Powerfull automation tools. I was greeted by a representative that asked if I needed any help, I explained the scenario and was pretty much up and running! Amazing.

Hunterpaint
Australia
About 1 hour using the app
SmartrMail replied April 20, 2022

G'Day Hunterpaint team 🎨 It was a pleasure! Looking forward to keep on building great series of automated emails with you 😊

Edited September 27, 2016

Cool app so far - I'm actually using the manual emails more than the automatic, but I've only had it a few weeks, so well see. Still waiting for the ability to choose 'only Sale' items in automatic emails, please add it!

EDIT: 'On sale' added to automatic emails, very handy.

Elevatortech
Australia
October 15, 2021

As a one-man team, this has helped me immensely. I was able to import subscribers I collected from other third party solutions easily. Design is made easy with drag and drop, although a little laggy and dated. But I could do so much for free!

List Girl
Philippines
SmartrMail replied October 21, 2021

Thanks for your review 🎉 We're glad you're finding the app easy to use. I shared your feedback with our product team so that they can review how to improve even more your experience. We wish you the best results with your email campaigns!

October 1, 2024

Artist Guitars UK
United Kingdom
About 6 years using the app