Reviews (601)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing email marketing, especially for small to medium-sized stores. It features customizable templates, automation, pop-ups, and advanced segmenting with seamless Shopify integration. The interface is user-friendly, supporting quick, professional email campaigns and targeted customer engagement. It includes reliable automated recommendations and abandoned cart emails, boosting sales and ROI. Exceptional, responsive customer support and a cost-effective pricing structure are also highlighted.

November 9, 2019

Great app. Very simple to use. Doing everything: Welcome popups, newsletters, mailing list, automation, Great.! Also get a personal support Thanks to Yasmine, Nicolas, Josh and i am sorry if forgot one of the great people at Smartmail. Thanks and good luck!

Glicha
United States
Over 3 years using the app
April 21, 2021

We use SmartrMail for our email marketing needs and have been extremely satisfied with the features provided and the responsiveness of the support team. Even with the free features we managed to effectively put together a nice looking newsletter and some basic automatic flows for new customers. We can't recommend this app enough!

Built To Last Apparel
Canada
Over 3 years using the app
April 30, 2020

im a first time shopify store owner.. this app was super intuitive for me to learn on my own (and i know i'm just scratching the surface).. and customer service is REALLY quick at responding (shoutout to nicolas)

Asian Veggies
United States
Over 3 years using the app
November 11, 2022

Affordable AND great customer service. Checking in on clients but not overdoing it. Response rate to questions is always timely and helpful. Extremely happy with SmartrMail

Lancaster Home & Holiday
United States
Over 3 years using the app
SmartrMail replied November 13, 2022

Hi Lancaster Home & Holiday team 😊 Thank you so much for your feedback, we're happy to hear that the customer support level was "just right", assisting you through your goals without being "too much". Please feel free to let us know if there is anything else we can help you with in the future. Happy sending! 💌

January 23, 2021

It is really good for start. Has lots of solutions. The one we are most benefiting from is the automation for abandoned checkouts. Makes customers come back.

Swagg Splash
United States
Over 3 years using the app
March 18, 2021

I am using it for the first time. I like it is... Easy to use and has brought me sales of USD 81 because of advance functionality.

Happy e-Mart
India
Over 3 years using the app
January 2, 2023

easy to use, good insights in the stats, reliable, ...
Everything i need from an email marketing app!

Mirabella's Botanicals
Belgium
Over 3 years using the app
SmartrMail replied January 2, 2023

Thank you for your feedback Mirabella's Botanicals 🌿 Feel free to let us know if there's anything else we can assist you with 😊

January 7, 2023

Great app. Very convenient and easy to use. Lots of functionality and the support team is fantastic and always ready to help.

EnergyFuel.lt
Lithuania
About 3 years using the app
SmartrMail replied January 8, 2023

Hi Energy Fuel team ⚡️ We're glad to hear that our support team was helpful to you. Feel free to let us know if we can be of any further help!

January 17, 2022

I have been using Smartrmail for a year, they have many features that i look forward to use them. so far things are perfect. they have great team who are available at all time to answer my questions and rectify any issues i have. Many thanks also to Jack who have been supportive to solve my technical issues promptly ! I used to use popular email marketing apps, but Smartmail is the most supportive one, with great features and easy to communicate team. Highly recommend it to anyone who wants a useful and easy marketing tool.

FIRIA LONDON
United Kingdom
About 3 years using the app
SmartrMail replied January 17, 2022

Hi Firia London team! Thank you so much for your feedback, I passed it on internally. We're glad to hear that you appreciated the help that Jack provided 😊

November 3, 2020

Smartrmail is the third app I've tried for marketing and by far the best! The best because it's so easy to use, the best because their customer service is super quick and super helpful, the best because there's a free plan available!! 5/5 recommend you try this!

GALS of NEW YORK
United States
About 3 years using the app