Reviews (593)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools that boost sales and customer engagement. They appreciate the user-friendly interface, easy campaign setup, and seamless Shopify integration. Key features highlighted include customizable templates, email automation, smart segments, and subject line A/B testing. The app is particularly noted for automating product recommendations and recovering abandoned carts. Merchants also praise the responsive and personalized customer support, which often extends beyond typical service hours. The app is valued for its reliable performance and ability to produce professional-looking emails that effectively engage customers.

May 25, 2023

Thank you SO MUCH for elevating the look and feel of my email templates for free. You were like angels that came in and took off my plate something I've just kept postponing. (Because like all small business owners, we put a lot of things on the back-burner because we just don't have time!) Again, I appreciate this thoughtful service you now offer.

Maika Daughters
United States
About 3 years using the app
SmartrMail replied May 25, 2023

It's our pleasure Maika Daughters team 🥀🛋🏵 Looking forward to seeing your email marketing results reach new heights. Our senders' success is our number one goal 😊 Have an amazing weekend ahead!

Edited May 30, 2023

SmartrMail is great to work with and have provided a nice experience for me - highly recommend them!

Great app also and thoroughly enjoyed working with them

Paul’s Liquor
Australia
About 3 years using the app
November 26, 2022

Perfect app. Easy to use and useful! 5 stars from me because it makes all things so easy to interact with customers.

Art My House
France
About 3 years using the app
SmartrMail replied November 27, 2022

Thank you Art My House team! 🖼 We're happy to hear that SmartrMail is a great way for you to get in touch with your audience. Feel free to let us know if there's anything we can assist you with! Have an amazing day ahead 😊

October 22, 2020

Absolutely fantastic service! Support was almost instant and helped throughout the process of transferring our email database over from Campaign Monitor. They explain everything very well and help with any questions or issues you might have.

Grundy's Shoes
Australia
About 3 years using the app
SmartrMail replied October 29, 2020

Thank you Melanie 😊 We greatly appreciate your feedback 🚀 Looking forward to building great new email automation for Grundy's Shoes 👞

August 2, 2023

SmartrMail makes sending Emails so easy linking my products automatically. Customers are lead straight to the products.

Luna's Scrapbooking Supplies
Australia
About 3 years using the app
SmartrMail replied August 3, 2023

Good morning Luna's Scrapbooking Supplies team 📚 Thank you so much for your feedback 😊 We're glad to hear that you like the SmartrMail email composer. Feel free to let us know through our in-app chat if there's anything we can assist you with! Happy sending 📧

April 13, 2023

Fast and efficient customer service, much appreciated! Moe really helped me out when I was stuck! :)

53 Karat
Canada
About 3 years using the app
SmartrMail replied April 13, 2023

Hi 53 Karat team 💇🧴Always happy to help! Make sure to let us know if there's anything else we can assist you with. We wish you the best with your email campaigns 📧

July 18, 2023

Works great and I really enjoy all of the available options within the app. I would highly recommend this app.

Bachman Candle Co.
United States
About 3 years using the app
SmartrMail replied July 19, 2023

Hi Bachman Candle Co. team 🕯 Thank you for your feedback! We're glad to hear that you appreciate all the different features that SmartrMail has to offer. Make sure to get in touch through our in-app chat if there's anything we can assist you with!

December 15, 2022

Really enjoy the app, it works very well for our shop. They have pre-made templates that are customizable to your standards too, which are great for quick and easy emails during the busy season. Great customer service too! Definitely recommend them

Concept Jewelry Design
Canada
About 3 years using the app
SmartrMail replied December 15, 2022

Thank you Concept Jewelry Design team 💍 We're glad to hear that SmartrMail was quick and easy while the busy season was upon us 😊 Feel free to let us know if there's anything else we can assist you with!

June 19, 2020

App and customer service is great! First newsletter looked fantastic with lots of positive feedback!

NadineByNadia
United States
About 3 years using the app
May 30, 2018

I've had a good experience with SmartrMail. It's cheaper than MailChimp, and much easier to send emails. I love that it automatically imports images and product descriptions. That saves me so much time! I wish it were possible to include reviews from Judge.Me, but maybe they will do that in a future update. Every time I have asked for help with something, someone responds within half a day. I'd definitely recommend them.

Boutique Academia
United States
Almost 3 years using the app