Reviews (599)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its automation features that enhance ROI by boosting sales and engagement. They highlight its customizable templates, easy setup, and smart segmentation. Automated product recommendations and abandoned cart emails are noted for their effectiveness. The app's seamless Shopify integration and user-friendly interface are key benefits, along with responsive customer support and reasonable pricing.

January 23, 2021

It is really good for start. Has lots of solutions. The one we are most benefiting from is the automation for abandoned checkouts. Makes customers come back.

Swagg Splash
United States
Over 3 years using the app
March 18, 2021

I am using it for the first time. I like it is... Easy to use and has brought me sales of USD 81 because of advance functionality.

Happy e-Mart
India
Over 3 years using the app
January 2, 2023

easy to use, good insights in the stats, reliable, ...
Everything i need from an email marketing app!

Mirabella's Botanicals
Belgium
Over 3 years using the app
SmartrMail replied January 2, 2023

Thank you for your feedback Mirabella's Botanicals 🌿 Feel free to let us know if there's anything else we can assist you with 😊

January 17, 2022

I have been using Smartrmail for a year, they have many features that i look forward to use them. so far things are perfect. they have great team who are available at all time to answer my questions and rectify any issues i have. Many thanks also to Jack who have been supportive to solve my technical issues promptly ! I used to use popular email marketing apps, but Smartmail is the most supportive one, with great features and easy to communicate team. Highly recommend it to anyone who wants a useful and easy marketing tool.

FIRIA LONDON
United Kingdom
About 3 years using the app
SmartrMail replied January 17, 2022

Hi Firia London team! Thank you so much for your feedback, I passed it on internally. We're glad to hear that you appreciated the help that Jack provided 😊

November 3, 2020

Smartrmail is the third app I've tried for marketing and by far the best! The best because it's so easy to use, the best because their customer service is super quick and super helpful, the best because there's a free plan available!! 5/5 recommend you try this!

GALS of NEW YORK
United States
About 3 years using the app
November 28, 2023

I am really happy with the customer service from SmartrMail, Yasmine, Nicolas and Moe have always responded to my queries and been really helpful when I have issues. I have used them since I opened my store in 2020 and will continue to use them, the platform is easy to use and create professional looking emails.

Milas Apothecary
United Kingdom
About 3 years using the app
SmartrMail replied November 29, 2023

Thank you for your feedback Milas Apothecary team 😊 It always means so much when a long-time SmartrMail sender sends us such feedback. Wishing you all the best through the Holiday season's rush 🚀

May 25, 2023

Thank you SO MUCH for elevating the look and feel of my email templates for free. You were like angels that came in and took off my plate something I've just kept postponing. (Because like all small business owners, we put a lot of things on the back-burner because we just don't have time!) Again, I appreciate this thoughtful service you now offer.

Maika Daughters
United States
About 3 years using the app
SmartrMail replied May 25, 2023

It's our pleasure Maika Daughters team 🥀🛋🏵 Looking forward to seeing your email marketing results reach new heights. Our senders' success is our number one goal 😊 Have an amazing weekend ahead!

Edited May 30, 2023

SmartrMail is great to work with and have provided a nice experience for me - highly recommend them!

Great app also and thoroughly enjoyed working with them

Paul’s Liquor
Australia
About 3 years using the app
November 26, 2022

Perfect app. Easy to use and useful! 5 stars from me because it makes all things so easy to interact with customers.

Art My House
France
About 3 years using the app
SmartrMail replied November 27, 2022

Thank you Art My House team! 🖼 We're happy to hear that SmartrMail is a great way for you to get in touch with your audience. Feel free to let us know if there's anything we can assist you with! Have an amazing day ahead 😊

October 22, 2020

Absolutely fantastic service! Support was almost instant and helped throughout the process of transferring our email database over from Campaign Monitor. They explain everything very well and help with any questions or issues you might have.

Grundy's Shoes
Australia
About 3 years using the app
SmartrMail replied October 29, 2020

Thank you Melanie 😊 We greatly appreciate your feedback 🚀 Looking forward to building great new email automation for Grundy's Shoes 👞