Reviews (593)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools that boost sales and customer engagement. They appreciate the user-friendly interface, easy campaign setup, and seamless Shopify integration. Key features highlighted include customizable templates, email automation, smart segments, and subject line A/B testing. The app is particularly noted for automating product recommendations and recovering abandoned carts. Merchants also praise the responsive and personalized customer support, which often extends beyond typical service hours. The app is valued for its reliable performance and ability to produce professional-looking emails that effectively engage customers.

December 15, 2022

Really enjoy the app, it works very well for our shop. They have pre-made templates that are customizable to your standards too, which are great for quick and easy emails during the busy season. Great customer service too! Definitely recommend them

Concept Jewelry Design
Canada
About 3 years using the app
SmartrMail replied December 15, 2022

Thank you Concept Jewelry Design team 💍 We're glad to hear that SmartrMail was quick and easy while the busy season was upon us 😊 Feel free to let us know if there's anything else we can assist you with!

June 19, 2020

App and customer service is great! First newsletter looked fantastic with lots of positive feedback!

NadineByNadia
United States
About 3 years using the app
May 30, 2018

I've had a good experience with SmartrMail. It's cheaper than MailChimp, and much easier to send emails. I love that it automatically imports images and product descriptions. That saves me so much time! I wish it were possible to include reviews from Judge.Me, but maybe they will do that in a future update. Every time I have asked for help with something, someone responds within half a day. I'd definitely recommend them.

Boutique Academia
United States
Almost 3 years using the app
December 14, 2019

This app and the support team helped me create my essential email flows for my email marketing plan, their support was very responsive and helpful, having gone back and forth multiple times to help fix my problems!

Highly recommend them SmartrMail!

Até Colas o Pistão
Portugal
Almost 3 years using the app
January 17, 2020

Great app, delivers exactly what it promises. Yasmine & Nicolas have been absolutely fantastic the best few days with all my questions and queries, big pat on the back to both of them. Top quality customer service, a lot of other apps on here could learn a lot from these guys.

UK Cover Lover
United Kingdom
Almost 3 years using the app
May 23, 2019

I moved from MailChimp to smartr mail and it’s so much More user friendly wish I had moved sooner ...

Love PreLoved
United Kingdom
Almost 3 years using the app
July 7, 2022

Fantastic app, really easy to use and integrates well with Shopify. looking forward to testing out it's full potential.

Gillytots Children’s Boutique
United Kingdom
Almost 3 years using the app
SmartrMail replied July 7, 2022

Hi Gillytots team 👧👕👦 Thank you so much for this awesome feedback 🎉
Should you need any help, do not hesitate to contact us anytime you need 😊

April 11, 2023

Fast, friendly customer service - and easy-to-manage email templates, pop-ups, and customised flows. Thank you.

NORDICSIMPLY
Denmark
Almost 3 years using the app
SmartrMail replied April 11, 2023

Hi Nordic Simply team 🌈 Thank you for your feedback! We're glad to hear that our customer success team was able to assist you with your emails. We're looking forward to helping your Shopify store get even more sales through email marketing 😊 Have an amazing day ahead! ☀️

December 4, 2013

WOW, If you looking for an app that makes you money, This is it,

Emails sent out immediately, I watch my website traffic live and sure enough the traffic started coming in and so did the sales, 15% of customers that open email click through to the web site and about 15% of those placed orders.

So I am very happy with this.
I gave it 4 stars (updated to 5 stars) because the reporting for sales amount and qty was way high like 10 times higher then actual sales, (Update.: Developer quickly responded and fix the problem, Excellent support.)

I liked the emails but wish I could add my logo

UPDATE: They have since added the ability to add you logo

Skin Care By Suzie
United States
Almost 3 years using the app
Edited October 29, 2020

Works great and has all the features we needed for sending product emails to our customers. Sends automatic product recommendation emails based on customers viewing history. You can also send an email with best sellers, new products or slow moving products. I recommend this highly.

Momentum98
United States
Almost 3 years using the app