Reviews (593)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools that boost sales and customer engagement. They appreciate the user-friendly interface, easy campaign setup, and seamless Shopify integration. Key features highlighted include customizable templates, email automation, smart segments, and subject line A/B testing. The app is particularly noted for automating product recommendations and recovering abandoned carts. Merchants also praise the responsive and personalized customer support, which often extends beyond typical service hours. The app is valued for its reliable performance and ability to produce professional-looking emails that effectively engage customers.

June 1, 2022

The app is super! You can use their templates and build your own in a very easy way. The best app so far for newsletters!

Gastronomia Ajolfi
Italy
Almost 3 years using the app
SmartrMail replied June 1, 2022

Thanks for your review Gastronomia Ajolfi 🍤 We're glad you like our premade templates (I sent your message to our designer, she'll love it). We wish you all the best with your future newsletters!

October 1, 2020

Highly recommend! It's easy to use, aesthetically pleasing, and quick responses from the help team. I've tried the other big name email marketing providers but found this to be the best one!

Pretty Girl Mirrors
United States
Almost 3 years using the app
Edited May 18, 2023

I've used this software for 3+ years (not sure why it says I've used it for 7 days, that's not accurate at all):

Before this I used mailchimp for a few years, Privy, and then the shopify email service and they simply didn't do the things I wanted.

First let me say that I HATE writing emails. So I search for a software that makes it easy for me and makes my emails look professional.

Smartrmail has amazing features and is very easy to use and writing an email is very fast. I have created my own main template so all I have to do is write something and hit send.

One of my favorite features is smart segments where you can create a list that automatically updates when someone buys a certain product or opens a certain email. this allows me to target my emails by interest instead of spamming everyone. So if i'm promoting product A i can exclude anyone who already bought it.

My favorite thing about Smartrmail is their support. I've submitted many questions and suggestions over the years and they always respond as well as are always implementing new features. Their support team really wants their customers to be happy and I am mindblown because they reached out to me after reading my review and my struggle with no sales because i was in the middle of a pivot and changing my whole business. I booked a free call and they helped me figure out a new email strategy for my shop. They also showed me features I didn't even know they had!!

ORIGINAL REVIEW:

Do not hesitate and try this app!!!

Here is why I chose Smartrmail:
Shopify does not have advanced segmenting or A/B testing. but it's free.
Mailchimp does not sync with my orders / customers and is expensive (twice the cost of this app)
Privy doesn't have A/B testing for subject lines and does not automatically sync with your customers, tags or orders. They told me I had to manually import many csv files with EACH TAG. And that I had to use their embedded forms in order for new tags to import.

Smartrmail does it all, I cannot tell you how happy I am that I found it.
Their advanced segmenting is MINDBLOWING. you can email people based on WHICH PRODUCT THEY BOUGHT or DIDN'T BUY!!! They have subject line A/B testing to increase open rates. It syncs automatically with your existing email list, customers and orders, no need to import anything.
-It's half the cost of Mailchimp. Even though it's not free like Shopify, I really want the extra features! I already setup a nice welcome email every time someone subscribes to my list.
-their abandoned cart email is beautiful and includes a nice discount code (unlike Shopify's bland email which you cannot customize)
-I can see how much $ i generated after sending an email
-I love the boost feature for newsletters, which resends the email to the recipients who did not open your last email. this is a lot easier than in other apps!
I've always hated and dreaded writing emails but this is the first time i can honestly say, i look forward to writing emails to my subscribers!
-customer support has been amazing as well as one of my emails had a bug and didn't send out, they fixed it right away.
-Although the A/B testing option is only on the higher-end plan which I do not have, I may upgrade to that option in the near future.

Overall it's just a really SIMPLE and very advanced email marketing app and after 4 years I am finally happy to say goodbye to Mailchimp!

Deja Drewit
United States
Almost 3 years using the app
January 5, 2020

Their customer service is probably the best I have ever received. I would highly recommend this app. Its working perfectly for us and we are already seeing a return based off our 1st newsletter.

The Mason Bar Company
United States
Almost 3 years using the app
April 23, 2023

I've been using smartrmail for about 2 years. It's a great app, great customer service, 100% recommend

olytto
Isle of Man
Almost 3 years using the app
SmartrMail replied April 23, 2023

Hi Olytto team 🏍🏆 Thank you so much for your review! It means so much when a long-time user takes the time to share their experience with SmartrMail. We're looking forward to helping you spread the word even more about your beautiful motorcycle statuettes! Happy Sending 📧

January 13, 2023

Good app, easy to send emails and low spam block rate. Have had a lot of success with good click and open rates.

Prairie Diecast
Canada
Almost 3 years using the app
SmartrMail replied January 15, 2023

Good morning Prairie Diecast team ✈️ We're glad to hear that SmartrMail made it easy to "Take off" (plane pun) and cruise through the email marketing world with a low spam block rate yielding good open and click rates. We're looking forward to flying above the clouds even more in the future 🛫

April 3, 2023

Very easy to use, affordable, and amazing customer support! This is the best email app email app on Shopify for a small business like mine.

SandyStar Designs
United States
Over 2 years using the app
SmartrMail replied April 3, 2023

Hi SandyStar Designs team ⭐️ 🧶 We're happy to hear that you like the ease of use of SmartrMail as well as the customer support service of our team 😊 Looking forward to assisting you with even more email automations in the future!

August 2, 2021

This app is very easy to use and I love the statistics information from all the emails I sent out. It's a great app!

Draw A Dot
Canada
Over 2 years using the app
SmartrMail replied August 2, 2021

Thank you Draw a Dot team 😊 Glad to hear that you're liking the fact that the app is easy to use! Make sure to let our support team know if you have any questions ✉️ Happy sending!

June 1, 2023

I love Smartr Mail. I have been with them for over a year now, without any issues. They do frequent updates too with speedier app.
Thank you for developing your app for us! 5 star!

Qrucifix
United Kingdom
Over 2 years using the app
SmartrMail replied June 13, 2023

Good morning Qrucifix team 😊 Thank you so much for your feedback! We're glad to hear that you enjoy using SmartrMail and that you appreciate the multiple updates released every week. Looking forward to helping Qrucifix get even more sales from email marketing! 🚀

July 15, 2021

I love this app it helps me make effective and aesthetically pleasing email with lots of room to make it your own. very smart app and easy to use. best thing for email when you have a business.

Nowwepray
Canada
Over 2 years using the app
SmartrMail replied July 15, 2021

Hi Now We Pray team 👋 Thank you for your feedback, we're glad to hear that you like the level of design that the app allows. Make sure to let us know if you have any other questions coming up 😊