Reviews (599)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its user-friendly interface, automated emails, customizable templates, and targeted campaigns. They appreciate the advanced segmenting tools and seamless Shopify integration for efficient email list and campaign management. The app's reliability and straightforward setup are also highlighted, along with responsive and helpful customer support, making it a valuable tool for enhancing customer engagement and increasing sales.

May 30, 2018

I've had a good experience with SmartrMail. It's cheaper than MailChimp, and much easier to send emails. I love that it automatically imports images and product descriptions. That saves me so much time! I wish it were possible to include reviews from Judge.Me, but maybe they will do that in a future update. Every time I have asked for help with something, someone responds within half a day. I'd definitely recommend them.

Boutique Academia
United States
Almost 3 years using the app
December 14, 2019

This app and the support team helped me create my essential email flows for my email marketing plan, their support was very responsive and helpful, having gone back and forth multiple times to help fix my problems!

Highly recommend them SmartrMail!

Até Colas o Pistão
Portugal
Almost 3 years using the app
January 17, 2020

Great app, delivers exactly what it promises. Yasmine & Nicolas have been absolutely fantastic the best few days with all my questions and queries, big pat on the back to both of them. Top quality customer service, a lot of other apps on here could learn a lot from these guys.

UK Cover Lover
United Kingdom
Almost 3 years using the app
May 23, 2019

I moved from MailChimp to smartr mail and it’s so much More user friendly wish I had moved sooner ...

Love PreLoved
United Kingdom
Almost 3 years using the app
July 7, 2022

Fantastic app, really easy to use and integrates well with Shopify. looking forward to testing out it's full potential.

Gillytots Children’s Boutique
United Kingdom
Almost 3 years using the app
SmartrMail replied July 7, 2022

Hi Gillytots team 👧👕👦 Thank you so much for this awesome feedback 🎉
Should you need any help, do not hesitate to contact us anytime you need 😊

April 11, 2023

Fast, friendly customer service - and easy-to-manage email templates, pop-ups, and customised flows. Thank you.

NORDICSIMPLY
Denmark
Almost 3 years using the app
SmartrMail replied April 11, 2023

Hi Nordic Simply team 🌈 Thank you for your feedback! We're glad to hear that our customer success team was able to assist you with your emails. We're looking forward to helping your Shopify store get even more sales through email marketing 😊 Have an amazing day ahead! ☀️

December 4, 2013

WOW, If you looking for an app that makes you money, This is it,

Emails sent out immediately, I watch my website traffic live and sure enough the traffic started coming in and so did the sales, 15% of customers that open email click through to the web site and about 15% of those placed orders.

So I am very happy with this.
I gave it 4 stars (updated to 5 stars) because the reporting for sales amount and qty was way high like 10 times higher then actual sales, (Update.: Developer quickly responded and fix the problem, Excellent support.)

I liked the emails but wish I could add my logo

UPDATE: They have since added the ability to add you logo

Skin Care By Suzie
United States
Almost 3 years using the app
Edited October 29, 2020

Works great and has all the features we needed for sending product emails to our customers. Sends automatic product recommendation emails based on customers viewing history. You can also send an email with best sellers, new products or slow moving products. I recommend this highly.

Momentum98
United States
Almost 3 years using the app
August 26, 2021

Great app. Simple to change over from Mailchimp, their support made it seamless. Simple to use with good layouts to choose form. The best though is the auto creation of customer groups and then the making of other groups to target the right customers. High conversion rates on specific groups.
Ongoing support is amazingly good

Happy Flame
Australia
Almost 3 years using the app
SmartrMail replied August 26, 2021

🕯Thank you Happy Flame Team 🕯We're thrilled to hear that the segmentation feature is giving you high conversion rates! As you already know, please do not hesitate to get in touch with us if there's anything else we can help you with 😊

June 1, 2022

The app is super! You can use their templates and build your own in a very easy way. The best app so far for newsletters!

Gastronomia Ajolfi
Italy
Almost 3 years using the app
SmartrMail replied June 1, 2022

Thanks for your review Gastronomia Ajolfi 🍤 We're glad you like our premade templates (I sent your message to our designer, she'll love it). We wish you all the best with your future newsletters!