Reviews (593)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing tools that boost sales and customer engagement. They appreciate the user-friendly interface, easy campaign setup, and seamless Shopify integration. Key features highlighted include customizable templates, email automation, smart segments, and subject line A/B testing. The app is particularly noted for automating product recommendations and recovering abandoned carts. Merchants also praise the responsive and personalized customer support, which often extends beyond typical service hours. The app is valued for its reliable performance and ability to produce professional-looking emails that effectively engage customers.

July 15, 2021

I love this app it helps me make effective and aesthetically pleasing email with lots of room to make it your own. very smart app and easy to use. best thing for email when you have a business.

Nowwepray
Canada
Over 2 years using the app
SmartrMail replied July 15, 2021

Hi Now We Pray team 👋 Thank you for your feedback, we're glad to hear that you like the level of design that the app allows. Make sure to let us know if you have any other questions coming up 😊

April 7, 2021

Great emailing app with all the features you will need to run any email campaigns you need. If you cannot figure it out the team is quick to reply with a solution to your problem plus you can get free version that's more than enough.

Ridecycle Ebikes
Canada
Over 2 years using the app
July 29, 2021

Probably one of y favorite apps. The look and feel of the emails sent are top notch. The App is easy to work and tweak to your preferences. It creates follow up emails and automatic weekly emails to bring customers and signup back. I love that it's got a popup to grab customer emails. It just works and works easy.

Our Life Store
United States
Over 2 years using the app
SmartrMail replied July 29, 2021

Thank you so much for your review! This made our day 😊. If you need further assistance, feel free to contact our team at in-app chat anytime.

Take care and wish you all the best!

December 18, 2022

Smartrmail has absolutely changed the way I do business and has MOST certainly made me money. I started using Smartrmail because it seemed to be the most user friendly for a noob like myself. There happened to be an update at some point when I was not active and it seems as if the functionality exploded!

If I were to give Smartrmail one critique, it would be that they add tips and hints like some other CRM platforms do. This is not to detract from a 5 star performance from Smartrmail!

RockSolid Scales
United States
Over 2 years using the app
SmartrMail replied December 19, 2022

Thank you for your feedback Rock Solid Scales team 🏔 I passed it on internally to our entire team. We're thrilled to hear that SmartrMail helped you grow your business and we're glad to hear that you find it user-friendly. I'll make sure that our team adds more tips and hints on the different types of automations that aren't used just yet (hopefully live within the next couple of weeks). In the meantime, please feel free to get in touch with us through support@smartrmail.com if you'd like one of our team members to look at your setup and advise on the next low-hanging fruit that can take RockSolid Scales to new heights 😊

March 10, 2021

This app helps with making sure all customers are in the loop when it comes to new products and sales.

Simply J Beauty
United States
Over 2 years using the app
December 4, 2021

This app is really easy to set up and use. We don't do a lot of mailings but this is really helpful.

em-bench
Canada
Over 2 years using the app
SmartrMail replied December 5, 2021

Thanks for your review 🎉 We're glad you're finding SmartrMail easy to use and wish you the best results!

June 22, 2020

I have enjoyed using this app for my store. It makes designing emails super simple and intuitive. Customer Support has always been great and there when I need them.

Things They Love
United States
Over 2 years using the app
January 30, 2022

We have been using this app for about 12 months now. Its easy to use and is a great fit for us. Any questions we asked when we first intalled the app were answered promptly. Very happy!!

L.A Heels
Australia
Over 2 years using the app
SmartrMail replied January 30, 2022

Hi L.A Heels team! 👠 We are thrilled to know that you find the app easy to use. Feel free to let us know if you have any other questions and we'll be happy to help!

Edited June 22, 2023

We are happy to be using SmartMail to help us increase impressions and help scale our business. Thanks guys!

Couples Co.
Canada
Over 2 years using the app
SmartrMail replied April 5, 2023

Thank you Couple Co. Team 💍 💎 Looking forward to helping your Shopify store scale even more! Have an amazing day ahead ☀️

January 16, 2014

Wonderful Customer Service Support! Thank you Concierge!

Security Hardware Direct
United States
Over 2 years using the app