Smind Sections: Theme Sections
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Dear Customer,
I am the Support Lead at Smind. We apologize if you have had any unsatisfactory experiences with our service. I have carefully checked your issue, but we haven't received any recent inquiries from you. Upon reviewing your website, you are still using most of our sections and they are still working fine.
We have sent an email to understand the issue you are facing. We hope to hear from you soon so we can assist you and improve your experience with Smind.
Thank you,
Smind Support Team
Dear Aureafemina
Thank you very much for taking the time to leave us a 5-star review. We truly appreciate it, and we’re delighted to hear that you’re enjoying the footer section—especially the flexible color customization and the convenient collapsible menu on mobile devices.
Our goal is always to provide features that are easy to use and adaptable, so you can customize your store’s appearance exactly the way you want. Knowing that these options have enhanced your experience means a lot to us and motivates our team to continue improving the product.
Once again, thank you for your trust and for sharing such wonderful feedback!
Helpful
Immediate help when needed 5 star communication and staff would highly recommend
Amazing app and an absolutely amazing support team — reactive, quick, and super efficient. They solved my issue in no time. I really recommend it, it’s one of the best Shopify apps I’ve used!
It has innovative blocks that will take your business to the next level . Amazing customer care .
Dear Omi Cute,
A huge thank you for your amazing feedback! Knowing that our sections are helping you innovate and scale your business is exactly why we do what we do.
We’re also so happy to hear that you appreciated our support. We love helping our merchants succeed, and your review makes our day!
We are especially happy to see that you are using our new Smind Package feature. It is designed to help you build your store in just a few minutes, so we are glad it was helpful for you
Thanks for choosing Smind!
this is a greate
Smind Section has been a great addition to my store. I had a small issue, and their support team went above and beyond to resolve it quickly. They were prompt, professional, and genuinely cared about helping me get things running smoothly. Excellent app and outstanding customer service!
We had previously used this app with our first store but it now looks like they've moved a lot of the free sections into the paid-for plans. Would consider subscribing but since we would not be making much use of it; we can't justify the cost.
The app is super easy to configure and the sections are very responsive both on desktop and mobile.
I recommend this app if you want to have a pretty website for your store with no big efforts.
Dear YOUSTOMIZE,
Thank you sincerely for your 5-star review! We're truly glad to hear that Smind has met your expectations and that our support team has been helpful during your experience.
If you haven’t yet, we’d recommend trying the Cart Drawer feature—it allows customers to manage their cart without leaving the page, streamlining the shopping experience. Best of all, it’s available even on the Free Plan.
We truly value your support and look forward to continuing to serve you.
Warm regards,
The Smind Section Team
I'm very satisfied with the service. I always receive quick and efficient help when installing a section. Great support!
Un immense merci à SMIND SECTION pour leur service impeccable ! Ultra réactifs, toujours à l’écoute et avec des solutions sur-mesure à chaque étape. Le site a été personnalisé exactement comme je le voulais, et le tout avec une rapidité bluffante. Une équipe au top, fiable, créative et super pro. Je recommande à 1000 % !
Great app, wonderful customer support!
Tolle app , und bei Problemen bekommt man super schnell Hilfe vom Support
I’m really happy with this app great services, they are always there for you
good app, easy to work
I've got billed by the app while I cancelled the subscription in the trial period. Now it seems like the application is still charged and the team of Smind Sections doesn't want to refund me for the difference of the days that have been unused.
Reason for cancelling the app: The app doesn't have premium looking sections what can help my store more converting.
Hi,
After reviewing your feedback, I carefully examined the information you provided. While I had hoped your details were accurate so we could assist you, it’s unfortunate that you have fabricated everything solely to obtain a refund. Below are the points that confirm your statements are false:
You claimed, "I cancelled the subscription in the trial period." This statement is completely fabricated. We offer a free 7-day trial period, which you fully utilized. Here is your subscription history: https://prnt.sc/cGtF6uR_kHxs
When communicating with us via live chat, you mentioned that you intended to close your store, open another store, and then re-subscribe to our app, which contradicts your claim above (chat history link: https://prnt.sc/4Qlhrk0raisZ
In cases where customers experience genuine misunderstandings or errors from our app, we always consider legitimate refunds. However, claiming you plan to close your store is not a reasonable basis for a refund. Additionally, the false statements made solely to obtain a refund demonstrate a lack of honesty.
Finally, a message to any customers reading this story, please be assured that our app is entirely free to use during the trial period. We remain committed to supporting honest customers who encounter any issues with our app.
Thank you for your time.
Excellent service
I just wanted to express my appreciation for the fantastic support I received. The response was incredibly fast, and the team was not only helpful but also efficient in resolving my issue. They guided me through everything step by step, making sure I fully understood the process. Thanks to their assistance, I was able to accomplish exactly what I needed without any hassle. It's rare to find such excellent support, and I truly appreciate their professionalism and dedication. Great job!
great support
Great work from Smind. Recommended.
They did an amazing job at quickly resolving the error I was having, even though it ended up being an issue on my end. You guys are awesome, love the sections too. Thanks for everything.
It is the best no code page section builder that I have used! There are so many options to choose from. Also, it is so easy to edit the layouts. Shout out to the programmer.
i had troubles with an error and they helped me with it! the person in the chat was very nice. thank you so much
recommended app offers many sections for free makes the site different from classic themes and without spending a penny if you are good you can create a theme similar to the paid ones that are around, if you have problems the assistance is always available to help you.
Extremely extremely useful and easy to use app. Beautiful designs. A must have app.
This app is amazing, everything that you might need for your stores section need and even more, I haven't seen such neat tidy and simplistic sections for your store, the product pages are even more immaculate! must try- To Top it all of Absolutely free!
Their service is always so satisfying!
super pratique
Fast response and efficient problem solving from Smind team, would recommend this app to those who are looking for beautiful responsive section for their online store. All the best!
☼Awesome, too many good modules, I hope it stays free!
Awesome App
This app is awesome. It is fully free great support. Custom sections and everything.
Where has this been all my time on Shopify? I hereby announce this to be the app of the year. Now I don't need any additional themes, just this app for the default Dawn theme and all design dreams are coming true.
I had an image quality issue with one of the blocks and support was great - they recognized the issue I described and fixed it the next day. Clear, prompt and very nice communication. I will suggest this app to all my fellow Shopify store owners. Amazing job, Team.
One of the most useful app for your shopify store. and with a superb support team. thanks to Huannv.
We are very impressed with the quality of the content from this application. Offers better designs than other ones we've tried, and what's even better is that it's completely free. Bravo to the developer - we appreciate it very much and we'll continue to use it. Thank you again.
i love this app made things very easy for me and their customer support is super on point thank you
they keep being helpful to me they even helped me edit my theme wen i had an issue with it i love their willingness to help
Super e veloci nell'assistenza. TOP
I had a few issues with one of the sections, but Huannv was kind and patient with me to fix the issue right away. Great service and app with many high-quality sections to pick from. Would definitely recommend.
Since purchasing the sections, we had to make some adjustments that the SMI team made immediately. Very surprised by the service, congratulations on the excellent application. Five stars for you. I highly recommend it.
Hylberman Accessories Brazil
customer service is amazing features are outstanding everything you need to build your store to make it awesome!
