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Turn browsers into buyers with SMS marketing automation, abandoned cart recovery, and 2-way texting
Sinch Engage (formerly MessageMedia) helps Shopify merchants drive sales with SMS marketing and abandoned cart recovery. Send personalized campaigns, automate cart reminders, and manage 1:1 customer conversations directly from Shopify. Build automated workflows using Shopify Flow, capture subscribers with compliant opt-in tools, and track performance with clear revenue and ROI reporting across campaigns and automations. Install in minutes, connect your data, and start sending reliably at scale.
- Run SMS, MMS, and RCS marketing campaigns to promote offers and drive more sales
- Recover abandoned carts with automated, personalized SMS reminders that convert
- Manage 2-way customer texting for sales, support, & post-purchase conversations
- Automate SMS workflows using Shopify Flow triggers across key store events
- Track revenue and ROI with reporting across campaigns, carts, and automations
Languages
English
Works with
- Shopify Flow
- HubSpot
- Klaviyo
- MailJet
- Microsoft Dynamics 365
- NetSuite
- Salesforce
Categories
Pricing
External charges may be billed by Sinch separately from your Shopify invoice. Learn more
Free
Free to install
Check our SMS plans and pricing page for your region to see a full list of inclusions.
Features
- Try for free
All charges are billed in USD. See all pricing options
Reviews (14)
We run an ecommerce store and rely heavily on timely communication with customers, which is exactly why this app has been so disappointing.
You are constantly logged out of the platform, and because of that you often miss notifications when customers send messages. For a messaging system, that makes it unreliable and difficult to use in a real business environment.
Customer support has also been extremely poor. When issues arise it is very difficult to get any meaningful help or resolution.
Overall the app feels unfinished and not suitable for businesses that depend on reliable customer communication. I would not recommend it.
Our experience with Sinch has been nothing short of amazing. From the incredibly fast initial setup to their impressive speed to market, every step has been seamless. Their platform is user-friendly, and their attentive sales team and our account manager provides excellent support. On top of that, their competitive SMS rates and easy integration with other platforms make them a standout choice. Overall, we’re extremely satisfied with their product.
Hi - Thanks so much for the fantastic review! We’re thrilled to hear that setup was smooth, the platform is working well for your team, and that our sales and account teams have been helpful along the way.
It’s great to know that we're hitting the mark!
- Sinch Team
I would not recommend this app. I wanted to setup this feature for communication with my customers. Their sales team promised to setup my account but never did. After requesting feedback their answer was: we won't be offering this service to you. No reason, no explanation nothing. Who can believe this? Very unprofessional!
Support
App support provided by Sinch.
Resources
Launched
November 4, 2019
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