Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and diverse discount offerings, including bulk buy and BOGO deals. It's praised for seamless integration with stores and reliable operation over the years. The support team is often commended for their swift and efficient service. Merchants value its flexibility in creating various promotion rules and running them without scripts or promo codes. It's recognized for boosting conversions and enhancing sale event experiences.

Edited August 10, 2021

Been using this app for almost 18 months. At times, we made good use of this app and it really turned out to be a game changer. Everything about this app is great and we do enjoy using it for our business. Given the dyanamics of the changing businesses, I think more could be done with this app in terms of customization and integration with store and other apps. But, Great potential, wonderful offerings and amazing support from the team :-)

AMSUM
India
Over 2 years using the app
Orbit replied August 12, 2021

I'm so glad to hear it's been working for you so far. I really appreciate the feedback too, we have lots of exciting updates in store so stay tuned! - Emily, Support Lead

June 2, 2022

Good service support however will be good if they allow promotional price to be shown on the collection page instead of only at the cart

Marc Anthony Singapore
Singapore
About 2 years using the app
Orbit replied June 3, 2022

Great feedback! I will be passing this along to my product team. Thanks so much for sharing! - Emily, Support Lead

August 5, 2022

We've been using USO for about five years now, about four times per year, specifically for the "free gift with purchase" option. It works pretty well with our theme (we've even switched themes and it still works fine), and it makes it easy on us. I wish that the offer loaded faster on the cart page, as sometimes customers are impatient and click to the checkout too quickly before the free gift has been presented to them. Other than that, it's wonderful. Orbit support is also fast and helpful. Paige helped me within the hour of reporting an issue, and solved it for me immediately. Thanks, Paige!

Calamityware
United States
About 2 years using the app
Orbit replied August 5, 2022

Wow, thank you so much for sharing. This might be the best review we've ever received. I really appreciate you taking the time to leave such kind words, and I absolutely will pass this feedback along to Paige! - Emily, Head of Support

Edited March 25, 2021

Pixel Union support was responsive and resolved our issue quickly. Currently using the BOGO feature.

passion resources
United States
About 3 years using the app
February 24, 2022

Overall, the app is good. Support is super responsive. There are a few shortfalls that cause our company not to be able to operate optimally and one might need to consider. 1. When giving away a free product with the order, the free product can not simply be added to the cart automatically. The shopper needs to see a popup in the shopping cart/checkout where they need to click add to cart or a skip button. It looks sort of like an add, so I might think as a shopper just to close that window. In addition, that popup does not always show up. The developer recognizes this problem and has no way around either issue. I no longer offer free products with orders, because I received too many emails and phone calls from customers that complained that they didn't get the free gift with the order which is because of these issues. 2. You can not use this product together with one time coupons from Shopify. Sometimes, we like to compensate customers for order issues with a one time coupon. Also, we like to reward customers for some task that perform with a one time coupon and we will not be able to do this with this product. Other than these 2 issues, the product has worked well.

Rhinestone Jewelry Corporation
United States
Almost 2 years using the app
Orbit replied February 28, 2022

Thanks so much for this review! I really appreciate you taking the time to share this feedback. I will be discussing it internally with our product team. -Emily, Support Lead

June 15, 2021

This app provide many types to create an offers, Also their support is also good and very quick. This offers should also work with cart drawer.

VIP-luggage2021
India
Almost 2 years using the app
March 26, 2020

This app has helped us to create a gift with purchase promo and we like the fact that we can combine it with Shopify promo code if we decide to run 2 promos at the same time.

Alchimie Forever
United States
Almost 3 years using the app
December 20, 2019

Some oddities here and there, but overall a great app. On top of that it has great customer service and a good helpsite. I would take an app that has some minor inconveniences with good Customer Support, and a good helpsite over one that is perfect and doesn't have those any day. If I have an issue I know they'll help me resolve it. 5+ Stars for CS, and Help Site, 4 stars for missing features that would be nice to have.

Sola Wood
United States
Almost 3 years using the app
Edited October 2, 2018

It took me a while to get their attention, but once I got it - the support has been very good and constructive.

ochox.com
United States
Almost 3 years using the app
Edited May 11, 2021

I use this app to add volume discounts, spend $X get Y or buy X get Y. The volume discounts work flawlessly and are very easy to set up. The other discount types didn't work perfectly for us out of the box, but the support has been great to work with. It would be nice if we could rearrange the discount hierarchy so we could determine which discounts fired before others. As it stands the volume discounts override all others, and require us to turn them off if we want to run temporary promotions.

UNI KEY Health
United States
Over 2 years using the app