Reviews (670)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement through its variety of promotional tools such as BOGO and discounts. It features a user-friendly interface and easy Shopify integration, allowing quick promotion setups. The responsive customer support is praised for its effectiveness and personalized assistance. Merchants appreciate the comprehensive customization options and reliable performance, making it a valuable tool for enhancing marketing strategies.

Edited February 10, 2020

[UPDATE 10-FEB-2020] -- I removed USO today. Since Pixel Union acquired Supple, they made it look pretty and changed to the Polaris interface.
But they didn't do much more than that on this app. Believe me, I tried. Countless emails, live chats and videos with the team. Super nice folk -- but they kinda watched while others build a better mousetrap. My new solution uses two apps to accomplish ...

Mommymakeup
United States
About 3 years using the app
Edited April 24, 2019

The issue has now been resolved and back working as it should so a thank you for that.
Been using for a while now with no issues at all. HOWEVER ITS STOPPED WORKING AND LOSING US ££££££££££ EVERYDAY. DISCOUNTS APPEAR IN THE CART BUT AT CHECKOUT NOW VANISH. WE ARE LOSING OUR REGULER CUSTOMERS IN DROVES AS THEY ARE NOT GETTING THE PROCES THAT ARE ADVERTSED AND WHAT THEY ARE USED TO.
I HAVE EMAILED ...

The Weston Biltong Company
United Kingdom
Over 1 year using the app
Orbit replied April 9, 2019

Hi Ryan, we're sorry to hear you're having trouble. We've prioritized this issue and are working to get it resolved as quickly as possible. Please check your email for the ...

March 25, 2020

We often use automatic discounts, which have no effect. You must wait for several seconds on the shopping cart page before the discount appears.

haamie
China
About 1 year using the app
March 17, 2022

Easy to use app, however, does NOT work with Smile.io. Able to stack Smile.io coupon codes, but USO does not change coupon from Issued to Used. The customer sees used coupons from the launcher as still active, but they are disabled. Didn't realize the issue was coming from USO after giving Smile.io a headache trying to figure out why. I've wasted a ton of money trying to make it right with ...

Gritty Beauty
United States
11 months using the app
Orbit replied March 17, 2022

Hi! I'm so sorry to hear you're experiencing trouble with the app and its compatibility with another app. I've sent you an email just now, looking forward to hearing from you ...

February 18, 2019

Been waiting a few days now for a response from the developers. Still waiting to hear back from them

Smart Pressed Juice
United States
3 months using the app
October 25, 2022

Your app can't be opened now and can't contact the staff,I need to modify some of the discount information in it, but it cannot be opened. When do you go to work?

GRACELOOK
China
3 months using the app
Orbit replied October 26, 2022

Hi! Our hours are Sunday - Friday 7am to 5pm PST. It looks like your review caught us right outside that window. We don't have a support request from you prior to this review ...

Edited February 20, 2018

The app is easy to use but custumer service is really bad! 2 emails and no response and people complaining because it is not working the offer.

[EDIT] Costumer Service reviewed the issue very efficiently. Thank you

Rr Fine Jewelry
United States
20 days using the app
May 21, 2020

It's works great for their features and good responsible for support. But the limitation is not to work with other apps like Whole sale discount or another discount apps.

BFF
Thailand
11 days using the app
November 27, 2017

Needed it for BUY X, GEY Y AT 50% OFF

First the good:
1. It is very easy to install & use. No coding required.
2. No need to create a "hidden" duplicate collection (the discounted products that will be offered)- that can be a very tedious task if you had to make one. With this, you simply choose the products you want to offer, then set the discount rate.

The bad:
1. The pop-up (offered ...

Australia Vape
Australia
5 days using the app