Reviews (666)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer support, with team members like Jack, Alex, Sara, Emily, and Kay frequently commended for their responsiveness and helpfulness. The app offers a variety of effective promotional tools such as BOGO, volume discounts, and special pop-ups, which enhance sales and customer engagement. The interface is user-friendly, making it easy to set up and manage promotions. Merchants also appreciate the app's reliable performance, which contributes to increased order volumes, and find it offers good value for money due to its extensive features. The versatility in promotion options allows for customization to specific business needs, and continuous updates and feature enhancements are noted to improve functionality and user experience.

April 30, 2020

Hands down the best discount app out there, been using this app for several years and it’s made me bank! Paige at customer service has also been very helpful helping me get their app working with Zipify, thumbs up

Skull Riderz
United Kingdom
Over 1 year using the app
February 2, 2018

A good and functional app, but lacking some functionality when you have wholesale and retail stores with one catalogue. Overall good experience and fairly affordable.

Thesisbeauty
United States
Over 1 year using the app
November 16, 2022

Great app so far. Ran into a couple confusing things (due to the way I wanted to set up our discounts) and Support was very quick to help me get them resolved. No complaints so far, Thanks!

ThePicklrShop
United States
Over 1 year using the app
Orbit replied November 17, 2022

Thank you so much for the kind words, we really appreciate it!! - Emily, Head of Support

February 10, 2022

Very helpful app and an excellent support team! The team was able to help me immediately and implement my wishes!

Petsweetness
Germany
Over 1 year using the app
Orbit replied February 10, 2022

I'm really happy to hear this. Glad you had such a positive experience! - Emily, Support Lead

December 24, 2021

My developers were consistently responsive to my unique needs; they give very helpful feedback and even included screenshots and helpful details to guide me through every challenge I needed. This quality customer service makes this app a keeper!

HappyChic
United States
Over 1 year using the app
Orbit replied January 4, 2022

Thanks so much for the kind words! - Emily, Support Lead

May 25, 2018

Used this app for a while now and has helped greatly with our sales. Also, anytime I have need something fixed, the team have always been a great help. Would recommend!

Hyggebands
United Kingdom
Over 1 year using the app
May 31, 2022

Very useful app with a lot of options and exceptional support from the Orbit theme! They helped with adjusting the theme we use so the sale badges are shown properly on the webshop

OOTD Fashion Store
Netherlands
Over 1 year using the app
Orbit replied June 1, 2022

Thank you for the kind words, I really appreciate it! Glad to hear you're happy with our support :) - Emily, Support Lead

May 26, 2023

Hi Kay,
Thank you for your quick response. It was very helpful. This team is always quick to respond to anything that comes up. I highly recommend this app.

JFC Online Melbourne
Australia
Over 1 year using the app
Orbit replied May 26, 2023

Thanks for leaving this review! - Emily, Head of Support

November 23, 2023

Very prompt reply and helpful, highly recommend this!

AllSaints Hong Kong
Hong Kong SAR
Over 1 year using the app
Orbit replied November 27, 2023

Thanks for this review!! - Emily

July 18, 2017

So far this app is by far the best app for offering special offers to our customers. The support is fantastic and we would use anything this company creates.

Lotusboutique
United States
Over 1 year using the app