Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and diverse discount offerings, including bulk buy and BOGO deals. It's praised for seamless integration with stores and reliable operation over the years. The support team is often commended for their swift and efficient service. Merchants value its flexibility in creating various promotion rules and running them without scripts or promo codes. It's recognized for boosting conversions and enhancing sale event experiences.

August 8, 2017

Fantastic app. Does just what we need it to and is very simple to use. Support team are also very helpful and quick to respond.

Pearsons Duns
United Kingdom
Almost 2 years using the app
February 24, 2022

Overall, the app is good. Support is super responsive. There are a few shortfalls that cause our company not to be able to operate optimally and one might need to consider. 1. When giving away a free product with the order, the free product can not simply be added to the cart automatically. The shopper needs to see a popup in the shopping cart/checkout where they need to click add to cart or a skip button. It looks sort of like an add, so I might think as a shopper just to close that window. In addition, that popup does not always show up. The developer recognizes this problem and has no way around either issue. I no longer offer free products with orders, because I received too many emails and phone calls from customers that complained that they didn't get the free gift with the order which is because of these issues. 2. You can not use this product together with one time coupons from Shopify. Sometimes, we like to compensate customers for order issues with a one time coupon. Also, we like to reward customers for some task that perform with a one time coupon and we will not be able to do this with this product. Other than these 2 issues, the product has worked well.

Rhinestone Jewelry Corporation
United States
Almost 2 years using the app
Orbit replied February 28, 2022

Thanks so much for this review! I really appreciate you taking the time to share this feedback. I will be discussing it internally with our product team. -Emily, Support Lead

June 15, 2021

This app provide many types to create an offers, Also their support is also good and very quick. This offers should also work with cart drawer.

VIP-luggage2021
India
Almost 2 years using the app
September 14, 2021

It's almost perfect - the upsell/cross-sell bits are great. The gift with purchase could be so much better though - it's very slow to load on the basket page and would be even better if it could be automatically added to the basket. I did speak to their support team about this and was given a generic response about improving site speed using tools like Google Page Speed.

Neal & Wolf
United Kingdom
Over 1 year using the app
Orbit replied September 14, 2021

Thanks for the feedback about the gift offer. I've shared it with my product team, we really appreciate it! - Emily, Support Lead

June 4, 2020

This is a powerful app for promotions. I can largely recommend it and customer service is excellent. I would love a free gift with purchase function. Also, reporting could be improved as my store coupons used in conjunction with this app will be overwritten and I am loosing my coupon insights. The minor bugs that prop up when updating a theme, are being fixed quickly by the helpful support team.

Manuka Honey of NZ
New Zealand
Over 1 year using the app
May 12, 2020

There were some pending issues since installing the app on our site. However, Patrick took the time to source out the problem for us. Really appreciate it! Great app to have if you are looking to offer your customers bundle deals or other ongoing promotions.

Souley Green
Singapore
Over 1 year using the app
November 19, 2017

I love that you can do tiered discounts and it is pretty self explanatory. My only wish is that support was more available for those on the West Coast. I did receive support on the weekends which was very helpful!

Della Q
United States
Over 1 year using the app
August 31, 2021

Had some issues that took a bit of time to resolve (conflicts with certain functionality between the app and our store) - otherwise I would have rated this 5 Stars. James, Patrick and Kay were very patient and helpful. The issues were resolved and the app functions as intended.

KnobDepot
United States
Over 1 year using the app
Orbit replied September 1, 2021

Happy to hear things have been resolved! Appreciate you taking the time to leave a review :) - Emily, Support Lead

Edited December 5, 2021

The App works great and I enjoy the features and ability to offer many discounts at once, and the support is amazing, but for me it ends up costing ALOT as you pay $1 every time someone takes up an offer. Can't find another app which does all of these offers are once though, but I'm just not sure paying hundreds of dollars a month is worth it?

Mountain Dreads
Australia
About 1 year using the app
Orbit replied December 3, 2021

Hi there! Our billing is a usage-based pricing model. This means that you’re only paying for the orders using discounts from our app. So while it can be higher in the busier months, you’re never paying for something you don’t use.

For context, we did an analysis of all our users and what they were paying with our previous subscription model, and found that the majority of merchants were paying more on months they had slower sales, like January. We wanted to change to a model that had the merchant’s best interest in mind.

I have sent you an email to chat more in depth about this. I appreciate your feedback! - Emily, Support Lead

February 25, 2020

Very satisfied. They helped us customize the local language and the UI. It would be even better if there's price tier based on the features we want to use and we can select what to use because we are interested in only one type of promotion and not using the others at all.

クスミティー 公式オンラインブティック
Japan
About 1 year using the app