Reviews (30)

Overall rating
4.2
Counts per rating level
  • 80% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 7% of ratings are 1 stars
September 4, 2024

We have different currencies and on split orders it doesnt keep the fixed prices. We cant use this app at all.

LIVLY B2B
Sweden
7 months using the app
February 12, 2024

With multiple warehouse locations in the country, the SplitOrder app has made allocating items to a specific fulfillment warehouse easy. I love how this app allows you to split orders by product SKU, location, etc, or a combination of each feature. With this app, we're no longer limited to just one fulfillment location with all of our inventory. It reduces your shipping cost significantly and transit time to your customers.

Andover Audio
United States
10 months using the app
February 12, 2024

This is the best app! Accurately splits orders based on various criteria. Easy to set up and the absolute best support of any app we use in our Shopify store. This app has saved us tons of labor and increased our efficiency ten-fold.

Hudson Valley Seed Company
United States
Over 1 year using the app
February 20, 2024

SplitOrder is fantastic! It is the ONLY solution that was able to allow us to split orders into separate fulfillments and allowed us to purchase/print multiple labels for orders with two or more items. The fact that this isn't native Shopify functionality is shocking. Shopify needs to buy SplitOrder and make this part of the native experience. The customer support team is very responsive and helped us transition from purchasing labels through Shopify to ShipStation.

I can't recommend SplitOrder enough!

Like Air
United States
About 1 month using the app
Edited May 16, 2024

Our experience with this app was extremely pleasant. We need to use this app to help separate some of our orders that included some pre-ordered products.

Garden Answer
United States
About 1 month using the app
Mercantile Apps replied May 6, 2024

Hi Garden Answer,
Would love to help, though to be honest I think what your referring to isn't us at SplitOrder, as we don't touch (inadvertently or in-app) the continue selling when out of stock setting??

As to any unexpected behavior, if you were interested in re-downloading the App for another try. We could then address any conflict or suggest a work-around, as while our options are quite vast, splitting orders does have a lot of moving parts, especially with 3rd parties and unique workflows.

February 12, 2024

The app itself is great but the pricing is out of this world.

We pay 49$ plan because we need about 150-200 orders split per month (at most.)

Overall, in the last four months, we split 228 order, which results in costs of 0,88$ per order to be split.

Senkels
Austria
3 months using the app
Mercantile Apps replied February 19, 2024

Hi Senkels - thank you for your review.

We’re always looking for ways to support our customers and their businesses in the best way possible. We recognize the current pricing structure may not provide as much flexibility for merchants like yourself (who are just above the Starter plan limit).

We’ve listened to your feedback and have decided to increase the Starter usage limit to 250 splits for all our customers. You can now ‘Downgrade’ to Starter on the cheaper tier from your Admin page.

I hope this helps support your business a little bit better and provides the flexibility you’re looking for on the Starter plan. Thanks for your continued business!

March 3, 2024

Very helpful support and a great app.

SpeedCubeShop
United States
2 months using the app
November 17, 2022

This app installed an issue I was experiencing with taking pre-orders. The app performs amazingly well for my needs and the team has been super quick to answer any questions. Definitely recommend!

Forged Flare®
United States
Over 1 year using the app
November 18, 2022

This app provided the solution we needed to split shipments in Shipstation so that each shipment only contained one SKU, saving our fulfillment team time from having to split shipments manually. Their support team was also very helpful with getting this setup properly!

PROUD SOURCE WATER
United States
Over 1 year using the app
July 5, 2023

We have done a lot of back & forth with the app Dev to perfectly fit our needs. Now it works like a charm and is part of our daily business routine. Thanks a lot!

Babykare
France
Over 1 year using the app