Reviews (35)

Overall rating
4.1
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
February 16, 2026

FINALLY! A way for me to split line items that have been fulfilled but come back from 3rd party vendors as out of stock!

Mac Paper Supply
United States
9 months using the app
February 12, 2024

This is the best app! Accurately splits orders based on various criteria. Easy to set up and the absolute best support of any app we use in our Shopify store. This app has saved us tons of labor and increased our efficiency ten-fold.

Hudson Valley Seed Company
United States
Over 1 year using the app
October 24, 2023

SplitOrder app is exactly what we needed. It's a pretty simple app with easy settings. We started doing splits manually at first to get familiar with the app and address any questions before we set everything to be automated. They were very responsive to our emails and we worked through any issues. We are now using the automated feature and it's been smooth sailing.

PromGirl.com
United States
12 months using the app
February 12, 2024

With multiple warehouse locations in the country, the SplitOrder app has made allocating items to a specific fulfillment warehouse easy. I love how this app allows you to split orders by product SKU, location, etc, or a combination of each feature. With this app, we're no longer limited to just one fulfillment location with all of our inventory. It reduces your shipping cost significantly and transit time to your customers.

Andover Audio
United States
10 months using the app
December 22, 2023

This app was extremely promising. Then we started noticing that the orders that it touched started having mathematical problems. We also noticed that the sales figures that Shopify would report (when there were split orders) were completely wrong. Shopify support nailed the issue down to the app. We reached out to their support multiple times over two weeks without a single reply. Stay clear.

Maltashopper.com
Malta
7 months using the app
Mercantile Apps replied December 27, 2023

Hi Malta, thanks for your feedback and happy holidays

I'm sorry, We had 10 email exchanges on some specifics 6 months back - where we assumed everything was ok as we haven't heard back from you since (our main support email is: service@mercantileapps.com)

Though, you bring up a very valid point for the merchant community: Yes, unfortunately there is a nuance in the way Shopify reports against the items removed from an original order for split (which only effects splitting by new order vs fulfillment request or in ShipStation), where they mis-count the items as refunded without an actual refund. While we have an in-App workaround with Store-Credit we explain in our guide and during onboarding, we would love to help you out with that if you are interested in re-installing the App - just let us know!

March 8, 2025

App worked great for our needs. We needed to split orders based on Location (two different countries) and it worked seamlessly and perfectly. The developer is very quick in replying to emails when support is needed. I recommend this app.

Veldskoen Shoes USA
United States
4 months using the app
October 25, 2023

SplitOrder does everything it claims to do -- splits orders based on any criteria you provide. Being able to split directly within ShipStation is a huge bonus. This has been a major time-saver for us. The support is incredible as well. Buy with confidence.

Shibumi Shade
United States
3 months using the app
November 21, 2023

We have a subscription service which customers purchase multiple boxes in one order that need to be split. Since Shopify doesn't have the option to split items in an order, we came across this app and it has been a huge help. Customer support is great as they helped to set up a service that would work for our business. Thanks!

SugarMuses® MidnightMuses™
United States
About 1 month using the app
February 20, 2024

SplitOrder is fantastic! It is the ONLY solution that was able to allow us to split orders into separate fulfillments and allowed us to purchase/print multiple labels for orders with two or more items. The fact that this isn't native Shopify functionality is shocking. Shopify needs to buy SplitOrder and make this part of the native experience. The customer support team is very responsive and helped us transition from purchasing labels through Shopify to ShipStation.

I can't recommend SplitOrder enough!

Like Air
United States
About 1 month using the app
January 15, 2026

Hi, I have tried to contact support but have been unable to. We are experiencing issues with reporting and I would like to speak with someone as soon as possible - can you please reach out to me. Thanks

Rise & Fall
United Kingdom
Almost 2 years using the app
Mercantile Apps replied January 19, 2026

Hi,
We are glad to help out via our main support email: service@mercantileapps.com)

Though, you bring up a very valid point for the merchant community: Yes, unfortunately there are a few nuances in the way Shopify reports against the items removed from an original order for a split (which only effects splitting by new order vs fulfillment request or in ShipStation), where they mis-count the items as refunded without an actual refund. While we have an in-App workaround with Store-Credit we explain in our guide and during onboarding, we would love to help you out with that if you are interested in re-installing the App - just let us know!