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I used this app to split different types of Shopify line items into their own orders based on tags. For example: preorder products were split from non-preorder products into two orders. Order-level tags were created and a "-BACKORDER" suffix was added to the split order :). Might I add, this is all done instantly after an order gets placed and before other processes get involved which is very nice. I really like how the team was very quick to work with us to accomplish our individual needs. After months of use, I cannot complain about anything. Thank you!
For over two years we have been wanting to have an app that split orders automatically for our pre-orders - Shipstation does not have this feature, though customers have been asking them for this for over a decade. I thought we were going to have to develop our own app, but I decided to check on the app store recently and found SplitOrder! The app is easy to install, and if I had any issue the customer service was quick to respond and help me get it installed! They even took an Idea that I had and implemented it immediately! Really great to finally have a solution to this problem.
This app provided the solution we needed to split shipments in Shipstation so that each shipment only contained one SKU, saving our fulfillment team time from having to split shipments manually. Their support team was also very helpful with getting this setup properly!
This app installed an issue I was experiencing with taking pre-orders. The app performs amazingly well for my needs and the team has been super quick to answer any questions. Definitely recommend!
I am a wholesaler and this order saves the day! Customer service is top notch. Once I got thru the first few orders and learned how to best set up for my business it has been a huge time saver.
The instructions were easy to understand and implement on our Shopify store. Working well so far with ShipStation too!
The app itself is great but the pricing is out of this world.
We pay 49$ plan because we need about 150-200 orders split per month (at most.)
Overall, in the last four months, we split 228 order, which results in costs of 0,88$ per order to be split.
Hi Senkels - thank you for your review.
We’re always looking for ways to support our customers and their businesses in the best way possible. We recognize the current pricing structure may not provide as much flexibility for merchants like yourself (who are just above the Starter plan limit).
We’ve listened to your feedback and have decided to increase the Starter usage limit to 250 splits for all our customers. You can now ‘Downgrade’ to Starter on the cheaper tier from your Admin page.
I hope this helps support your business a little bit better and provides the flexibility you’re looking for on the Starter plan. Thanks for your continued business!
Hi, I have tried to contact support but have been unable to. We are experiencing issues with reporting and I would like to speak with someone as soon as possible - can you please reach out to me. Thanks
Hi,
We are glad to help out via our main support email: service@mercantileapps.com)
Though, you bring up a very valid point for the merchant community: Yes, unfortunately there are a few nuances in the way Shopify reports against the items removed from an original order for a split (which only effects splitting by new order vs fulfillment request or in ShipStation), where they mis-count the items as refunded without an actual refund. While we have an in-App workaround with Store-Credit we explain in our guide and during onboarding, we would love to help you out with that if you are interested in re-installing the App - just let us know!
Very helpful support and a great app.
We have different currencies and on split orders it doesnt keep the fixed prices. We cant use this app at all.
