Reviews (35)

Overall rating
4.1
Counts per rating level
  • 77% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
February 20, 2024

SplitOrder is fantastic! It is the ONLY solution that was able to allow us to split orders into separate fulfillments and allowed us to purchase/print multiple labels for orders with two or more items. The fact that this isn't native Shopify functionality is shocking. Shopify needs to buy SplitOrder and make this part of the native experience. The customer support team is very responsive and helped us transition from purchasing labels through Shopify to ShipStation.

I can't recommend SplitOrder enough!

Like Air
United States
About 1 month using the app
November 17, 2022

This app installed an issue I was experiencing with taking pre-orders. The app performs amazingly well for my needs and the team has been super quick to answer any questions. Definitely recommend!

Forged Flare®
United States
24 days using the app
October 25, 2023

SplitOrder truly helps us when we were in a bind and out of options. The app was super easy to use, and it helped solve our problem. Their Customer Service team is so helpful and patient.

Le Prunier®
United States
14 days using the app
January 12, 2024

I would like to say that SplitOrder was the only app that could help us solve our use case and namely to split combined orders when immediate delivery + pre-order articles were bought together. We appreciate all the support we have got from Jesse, it made the setup so easy to grasp and ultimately, solve our problem. Thank you, we highly recommend your app!

fluwelcom
Netherlands
7 days using the app
March 3, 2024

Very helpful support and a great app.

SpeedCubeShop
United States
6 days using the app
February 21, 2023

This app is exactly what we needed and simple enough that it doesn't overcomplicate things. We needed to split orders from pre-sale products so that we could fulfil pre-orders at a later date. After following the setup instructions myself, I tested it and it did exactly what we wanted with a few little extra handy features that i didn't realise I would want, but which made the whole app even better.
Highly recommend!

PUPSTYLE
Australia
6 days using the app
May 4, 2022

For over two years we have been wanting to have an app that split orders automatically for our pre-orders - Shipstation does not have this feature, though customers have been asking them for this for over a decade. I thought we were going to have to develop our own app, but I decided to check on the app store recently and found SplitOrder! The app is easy to install, and if I had any issue the customer service was quick to respond and help me get it installed! They even took an Idea that I had and implemented it immediately! Really great to finally have a solution to this problem.

My Adventure to Fit
United States
4 days using the app
May 13, 2022

The instructions were easy to understand and implement on our Shopify store. Working well so far with ShipStation too!

McKenzie Seeds
Canada
3 days using the app
July 5, 2023

We have done a lot of back & forth with the app Dev to perfectly fit our needs. Now it works like a charm and is part of our daily business routine. Thanks a lot!

Babykare
France
6 months using the app
February 12, 2024

The app itself is great but the pricing is out of this world.

We pay 49$ plan because we need about 150-200 orders split per month (at most.)

Overall, in the last four months, we split 228 order, which results in costs of 0,88$ per order to be split.

Senkels
Austria
3 months using the app
Mercantile Apps replied February 19, 2024

Hi Senkels - thank you for your review.

We’re always looking for ways to support our customers and their businesses in the best way possible. We recognize the current pricing structure may not provide as much flexibility for merchants like yourself (who are just above the Starter plan limit).

We’ve listened to your feedback and have decided to increase the Starter usage limit to 250 splits for all our customers. You can now ‘Downgrade’ to Starter on the cheaper tier from your Admin page.

I hope this helps support your business a little bit better and provides the flexibility you’re looking for on the Starter plan. Thanks for your continued business!