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Expand your distribution channel & grow your business through trusted online retailers.
Spocket connects you to online retailers and provides a new channel to grow your business. In addition to selling on eBay and Amazon, you can connect to retailers globally on Spocket to sell your products. You can sync your inventory and price in real time & manage all Spocket orders within your dashboard. Spocket can work seamlessly with your Shopify store and can also upload your products in bulk using a CSV data feed. If you have products to sell, we've got the marketplace for you!
- Update inventory in real-time
- Sell your products online with a fast and easy set up
- Sell your products to online retailers
- Choose your own discount margin for retailers
Languages
English
Works with
- Spocket
Categories
Reviews (22)
1 Star – Supplier Warning
If you are thinking about becoming a Spocket Supplier, proceed with caution.
I fulfilled orders on time, shipped them the same day, and customers received them without any issues. However, when it came time to receive payouts, the experience became extremely frustrating.
The platform holds payments for a full month. When the payout date arrives, support seems to come up with a new explanation instead of providing a clear payout process. On one occasion, I was told there was a payout account issue even though support had previously confirmed everything was correct. This time, I was told no orders could be found, despite the orders being visible in my account, marked as delivered, and listed in my payout sheet.
As a supplier, I expect transparent payments, accurate records, and consistent support. Unfortunately, that has not been my experience.
My advice to other suppliers and store owners: think carefully before investing your time and resources here. Keep detailed records of every order, payout, and support conversation.
Thank you for taking the time to share such detailed feedback. We’re sorry to hear about the frustration you experienced with the payout process, particularly after fulfilling and delivering orders successfully.
We understand why inconsistent explanations regarding payout account status, order records, and payout timing would be concerning. Suppliers should have clear information about their payouts and confidence that their order and payment records are being accurately reflected.
We also recognize that having to contact support repeatedly without receiving a consistent explanation adds to the frustration. This is not the experience we want our suppliers to have.
We’d appreciate the opportunity to review the specific orders and payout records involved so we can understand what happened and address any outstanding issues. If you’re willing, please share your supplier account or support case details with our team so we can locate the relevant records and escalate the matter appropriately.
Thank you again for the feedback. We take concerns around payouts, transparency, and support seriously and appreciate you bringing this to our attention. - Eleanor
this app makes a lot of sense on paper - but it doesn’t work the way we’d like it to. because they are so intent on keeping things hands-off, your products may end up on sites you don’t want them to, and there is nothing in your power to stop these retailers (some of whom are unethical and misrepresent your products).
when there have been issues with integrating Shopify data with their app, they blame the users & take no ownership of the issues.
sales have never really been high enough to justify all the extra work involved in managing this relationship.
Thank you for sharing such thoughtful feedback. We’re sorry that the platform did not work as you had hoped, especially given that you saw value in the concept initially.
We understand your concerns about product distribution and retailer control. Suppliers should have confidence in how their products are represented and where they appear, and we recognize how frustrating it can be when you feel you have limited visibility or control over that process.
We also hear your feedback regarding Shopify integrations and the support experience when technical issues occur. When something doesn’t work as expected, our goal should be to help identify the root cause rather than leave suppliers feeling that responsibility has simply been placed on them.
Finally, we understand your point about the time required to manage the relationship compared with the sales generated. Your feedback is valuable and highlights areas where we need to make the platform more transparent, reliable, and worthwhile for suppliers.
Thank you for giving us a chance and for providing specific feedback that can help us improve. - Eleanor
A month ago they were verified as a seller and silence. When I decided to check how our product was presented in their marketplace, it turned out that it was not possible to see it until you bought a paid customer subscription. Useless application, not a single sale or even a request, despite the fact that we ourselves sell directly every day. It’s completely impossible to find yourself on the site spocket.co - there is no basic search function and thousands of strangely similar products, all with 5 reviews :) looks like fakes.
Thank you for sharing your experience. We’re sorry to hear that the onboarding and marketplace visibility did not meet your expectations.
We understand how disappointing it is to complete seller verification and then receive little or no communication afterward. We also understand your concern about how your products are presented and discovered within the marketplace. Visibility, searchability, and clear communication are important parts of a marketplace experience, particularly for suppliers who have invested time in building their catalog.
We also take feedback regarding marketplace listings and review quality seriously. We want our marketplace to provide a trustworthy and useful experience for both suppliers and retailers, and feedback like this helps us identify areas that need attention.
If you’re still willing to work with us, please contact our support team with your supplier account details so we can review your onboarding status and product listings specifically. We appreciate you giving the platform a try and taking the time to explain where your experience fell short.- Eleanor
Support
App support provided by Spocket.
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