Spocket for Suppliers

1 Star – Supplier Warning

If you are thinking about becoming a Spocket Supplier, proceed with caution.

I fulfilled orders on time, shipped them the same day, and customers received them without any issues. However, when it came time to receive payouts, the experience became extremely frustrating.

The platform holds payments for a full month. When the payout date arrives, support seems to come up with a new explanation instead of providing a clear payout process. On one occasion, I was told there was a payout account issue even though support had previously confirmed everything was correct. This time, I was told no orders could be found, despite the orders being visible in my account, marked as delivered, and listed in my payout sheet.

As a supplier, I expect transparent payments, accurate records, and consistent support. Unfortunately, that has not been my experience.

My advice to other suppliers and store owners: think carefully before investing your time and resources here. Keep detailed records of every order, payout, and support conversation.

this app makes a lot of sense on paper - but it doesn’t work the way we’d like it to. because they are so intent on keeping things hands-off, your products may end up on sites you don’t want them to, and there is nothing in your power to stop these retailers (some of whom are unethical and misrepresent your products).

when there have been issues with integrating Shopify data with their app, they blame the users & take no ownership of the issues.

sales have never really been high enough to justify all the extra work involved in managing this relationship.

Installed the app sometime in jan 2024, Till this day I have a message of "A member of our Supplier Acquisition team will reach out to you in 1-2 business days." Haven't heard from anyone

i have literally sold NOTHING on this app. NOTHING. And I have been on for most of 2023. Although customer service is good, so i will give this 2 stars instead of 1.

I'll be honest. I had hoped that is app was going to be great for me and my products in theory this app is a really brilliant. But it's very poor supported and lack of customer service was just not worth my time.

Great customer services were able to solve my syncing product issues. I am great that I can now spread my products to other potential resellers.

This app does not comply with EU Tax Regulations. We have tried to contact them several times to ask them to fix the issue, but with no success.

Great app! Very easy to use it! Great customers service too! They helped me in matter of minutes to set up properly my one of a kind statement jewelry as a suppliers for Spocket !

Great app! Very easy to use it! Great customers service too! They helped me in matter of minutes to set up properly and they made sure that it was handled properly. I am really thankful for Spocket !

Great so far. Easy, quick onboarding and approval process, very helpful responsive people. Thank you