Reviews (52)

Overall rating
2.5
Counts per rating level
  • 60% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 33% of ratings are 1 stars
June 19, 2024

This app / platform is a complete commercial fraud! The payment I received was never correct! I set a 30% discount price ( meaning the dropshipper would pay us 30% off our retail price ) but the payment I received was always 40% off!

Their customer support is a joke! It's almost impossible to talk to a person. They tried to block your inquiries and get away with the mess they created with this ...

INSPECIAL HOME
Hong Kong SAR
3 months using the app
April 3, 2024

A month ago they were verified as a seller and silence. When I decided to check how our product was presented in their marketplace, it turned out that it was not possible to see it until you bought a paid customer subscription. Useless application, not a single sale or even a request, despite the fact that we ourselves sell directly every day. It’s completely impossible to find yourself on the ...

Ponoma
United States
About 1 month using the app
March 19, 2024

Installed the app sometime in jan 2024, Till this day I have a message of "A member of our Supplier Acquisition team will reach out to you in 1-2 business days." Haven't heard from anyone

Wallflower Jewelry
United States
3 months using the app
August 12, 2019

Great app! Very easy to use it! Great customers service too! They helped me in matter of minutes to set up properly and they made sure that it was handled properly. I am really thankful for Spocket !

Golden NYC Jewelry
United States
Almost 4 years using the app
Spocket replied August 12, 2019

We always do our best not only for our customers, but for our suppliers as well. We would like to thank you as well for becoming a part of Spocket and for helping each other ...

September 10, 2020

Spocket has saved my business through this pandemic. With all events and exhibitions coming to a halt, Spocket sales have allowed me to stay in business. I am a supplier and think I'll stick with Drop Shipping into the future to maybe even replace having to do events!

One Thing Lockets
Canada
Almost 4 years using the app
July 10, 2019

Pretty good so far. Had some issues getting started trying to figure things out but customer service helped me pretty quickly and answered every single question I had. I was able to get my Funko products on there and can see other retailers adding them! https://shoppoponline.com/

ShopPopONLINE
United States
Over 3 years using the app
Spocket replied July 10, 2019

Thanks so much for this wonderful review! We hope that your business grows together with us and you make more sales in the near future. Again, if you need any help, feel free ...

July 26, 2019

The app is a great help to supplier community, though I faced some little issues but I am very thankful to support team for resolving my all issues on priority basis.. Thanks a lot and best wishes!

CraftOpera
India
Over 3 years using the app
Spocket replied July 29, 2019

Thank you for leaving us a great review! We value our dear suppliers so just let us know if you need any assistance and we will rush in! Send us an email at support@spocket. ...

November 29, 2019

Great customer services were able to solve my syncing product issues. I am great that I can now spread my products to other potential resellers.

Badger Steel USA
United States
Over 3 years using the app
Spocket replied November 29, 2019

Thank you for your feedback! It give us great motivation that we are able to make our suppliers happy by addressing and resolving the issues you raised. Happy Spocket-ing!

Edited January 28, 2020

Customer service contact me after I had complained and they resolve the problem they are working with me over email thank you Tracy

Market Sale
United States
Over 2 years using the app
Spocket replied January 27, 2020

Hey there! Thanks so much for the feedback and truly sorry for the inconvenience the application process has caused you. Our Suppliers team does take some time to review ...

August 19, 2019

I found setting up this app to be very simple and was guided by a representative (Imelda) from Sprocket to ensure all went smoothly and quickly. Within the first few days of my products being made available, I received my first order! Yay! Looking forward to many more in the coming weeks and months.

Pearl and Ivy Studio
United States
Almost 2 years using the app
Spocket replied August 20, 2019

Thanks for the awesome review! We're glad to hear you had a great experience our Operations Manager and we are happy that you were able to get a sale within the first week.

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