Overall rating
2.4
Counts per rating level
  • 63% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 29% of ratings are 1 stars
December 1, 2023

i have literally sold NOTHING on this app. NOTHING. And I have been on for most of 2023. Although customer service is good, so i will give this 2 stars instead of 1.

misionesbodycare
United States
About 1 year using the app
October 16, 2023

Probably one of the worst apps/sellers we have ever dealt with, not only does the app not work well, but their customer service lacks, their fees vs what they offer is ridiculous, and on top of all that they hold sales funds 25+ days after the sale. Definitely not worth it for a seller.

Que Shebley
United States
3 months using the app
February 14, 2024

This app is beyond awful. It's a complete waste of time. Not only does it fail miserably at updating the feed from Shopify, but it seems incapable of performing even the most basic functions. And as for the customer service—what a joke! Kimberley and Lorena, the so-called "agents," are nothing short of a nightmare to deal with. Their incompetence knows no bounds. I've never encountered such clueless individuals in my life. Honestly, I wouldn't wish this app on my worst enemy. Avoid the plague.

Faraa.
United Kingdom
April 4, 2023

This app does not comply with EU Tax Regulations. We have tried to contact them several times to ask them to fix the issue, but with no success.

Linen Couture
Lithuania
Over 2 years using the app
May 27, 2023

On May 16th, I attempted to hook up with Sprocket. It's now May 27th - way longer than the 1-2 days I was told would take to learn about the fate of my application. When I was Wix, this was taken care of in less than 24 hours. I'm not with Wix anymore but I would suspect the Shopify connection would have been just as good. So far, nothing. There really is not much difference in the product lines involved, either. I'm sitting dead in the water now.

Pioneer Kitty Market
Canada
12 days using the app
August 15, 2023

I'll be honest. I had hoped that is app was going to be great for me and my products in theory this app is a really brilliant. But it's very poor supported and lack of customer service was just not worth my time.

Jack & Jill Dog Diapers
Canada
7 days using the app
August 12, 2019

Great app! Very easy to use it! Great customers service too! They helped me in matter of minutes to set up properly and they made sure that it was handled properly. I am really thankful for Spocket !

Golden NYC Jewelry
United States
Almost 4 years using the app
Spocket replied August 12, 2019

We always do our best not only for our customers, but for our suppliers as well. We would like to thank you as well for becoming a part of Spocket and for helping each other grow. Cheers!

September 30, 2019

Great way to expand your business. It takes time but the world belongs to those who can wait!! Try it out!

RUIGOR
Switzerland
Over 3 years using the app
Spocket replied September 30, 2019

We are loving your optimism! That's absolutely correct! We believe that Success takes time, effort and patience. Spocket is looking forward to growing with you!

July 10, 2019

Pretty good so far. Had some issues getting started trying to figure things out but customer service helped me pretty quickly and answered every single question I had. I was able to get my Funko products on there and can see other retailers adding them! https://shoppoponline.com/

ShopPopONLINE
United States
Over 3 years using the app
Spocket replied July 10, 2019

Thanks so much for this wonderful review! We hope that your business grows together with us and you make more sales in the near future. Again, if you need any help, feel free to contact our amazing Support team who is available 24/7!

July 26, 2019

The app is a great help to supplier community, though I faced some little issues but I am very thankful to support team for resolving my all issues on priority basis.. Thanks a lot and best wishes!

CraftOpera
India
Over 3 years using the app
Spocket replied July 29, 2019

Thank you for leaving us a great review! We value our dear suppliers so just let us know if you need any assistance and we will rush in! Send us an email at support@spocket.co or chat with the support team 24/7!