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this app makes a lot of sense on paper - but it doesn’t work the way we’d like it to. because they are so intent on keeping things hands-off, your products may end up on sites you don’t want them to, and there is nothing in your power to stop these retailers (some of whom are unethical and misrepresent your products).
when there have been issues with integrating Shopify data with their app, they blame the users & take no ownership of the issues.
sales have never really been high enough to justify all the extra work involved in managing this relationship.
Thank you for sharing such thoughtful feedback. We’re sorry that the platform did not work as you had hoped, especially given that you saw value in the concept initially.
We understand your concerns about product distribution and retailer control. Suppliers should have confidence in how their products are represented and where they appear, and we recognize how frustrating it can be when you feel you have limited visibility or control over that process.
We also hear your feedback regarding Shopify integrations and the support experience when technical issues occur. When something doesn’t work as expected, our goal should be to help identify the root cause rather than leave suppliers feeling that responsibility has simply been placed on them.
Finally, we understand your point about the time required to manage the relationship compared with the sales generated. Your feedback is valuable and highlights areas where we need to make the platform more transparent, reliable, and worthwhile for suppliers.
Thank you for giving us a chance and for providing specific feedback that can help us improve. - Eleanor
A month ago they were verified as a seller and silence. When I decided to check how our product was presented in their marketplace, it turned out that it was not possible to see it until you bought a paid customer subscription. Useless application, not a single sale or even a request, despite the fact that we ourselves sell directly every day. It’s completely impossible to find yourself on the site spocket.co - there is no basic search function and thousands of strangely similar products, all with 5 reviews :) looks like fakes.
Thank you for sharing your experience. We’re sorry to hear that the onboarding and marketplace visibility did not meet your expectations.
We understand how disappointing it is to complete seller verification and then receive little or no communication afterward. We also understand your concern about how your products are presented and discovered within the marketplace. Visibility, searchability, and clear communication are important parts of a marketplace experience, particularly for suppliers who have invested time in building their catalog.
We also take feedback regarding marketplace listings and review quality seriously. We want our marketplace to provide a trustworthy and useful experience for both suppliers and retailers, and feedback like this helps us identify areas that need attention.
If you’re still willing to work with us, please contact our support team with your supplier account details so we can review your onboarding status and product listings specifically. We appreciate you giving the platform a try and taking the time to explain where your experience fell short.- Eleanor
Installed the app sometime in jan 2024, Till this day I have a message of "A member of our Supplier Acquisition team will reach out to you in 1-2 business days." Haven't heard from anyone
Thank you for bringing this to our attention. We sincerely apologize that you were left waiting after being told that a member of our Supplier Acquisition team would reach out within 1–2 business days.
Waiting this long without any follow-up is clearly not the experience we want for anyone considering our platform. We understand how frustrating it must be to see the same message remain unresolved for so long.
We’re sorry we didn’t follow through as promised. If you’re still interested in using the platform, please contact our support team with your account details so we can locate your original request and make sure it reaches the appropriate team.- Eleanor
Probably one of the worst apps/sellers we have ever dealt with, not only does the app not work well, but their customer service lacks, their fees vs what they offer is ridiculous, and on top of all that they hold sales funds 25+ days after the sale. Definitely not worth it for a seller.
Thank you for sharing your honest feedback. We’re sorry that your experience did not live up to the expectations you had for the platform.
We’re especially disappointed to hear that our app’s potential was outweighed by your experience with customer support. We understand that when you’re running a business, having timely and effective assistance is just as important as the features themselves.
Your feedback about the support experience is valuable, and we’re actively working to make our customer service more responsive and effective. We appreciate you giving our platform a try and taking the time to explain where we fell short. - Eleanor
i have literally sold NOTHING on this app. NOTHING. And I have been on for most of 2023. Although customer service is good, so i will give this 2 stars instead of 1.
Thank you for sharing your honest feedback, and we appreciate the kind words about our customer service.
We’re sorry to hear that you haven’t seen any sales through the platform despite being with us for an extended period. We understand how disappointing that can be, especially after investing time in setting up and maintaining your products.
While sales can depend on a number of factors, we recognize that suppliers need meaningful opportunities to connect with retailers and generate business. Your feedback is valuable as we continue working to improve the marketplace experience and supplier opportunities.
Thank you for giving us a try and for taking the time to share your experience. - Eleanor
I'll be honest. I had hoped that is app was going to be great for me and my products in theory this app is a really brilliant. But it's very poor supported and lack of customer service was just not worth my time.
Thank you for your honest feedback. We’re glad to hear that you saw the potential in the app and found the concept valuable for your products.
At the same time, we’re sorry that our support and customer service experience fell short of what you needed. We understand that even a promising platform isn’t useful if getting help when you need it becomes a source of frustration or takes too much of your time.
Your feedback is especially valuable because it highlights an important area we need to improve: providing faster, more accessible, and more effective support. We appreciate you giving the app a chance and taking the time to share your experience with us. - Eleanor
I'll be honest. In theory this app is a really brilliant idea. But in execution it is very poorly supported and not very easy to use as a supplier. Spocket synced all of my products with mismatched descriptions, and some without variants. As a wholesale distributor who has over 1,000 SKUs it is not the plug and play experience I was promised. I have a very large library of products and the fact that they are not able to resync the titles/descriptions/variants makes this very cumbersome for us. On top of that, once an SKU has been retired there is no way to remove it from Spocket. I have almost 100 pages of products in my Spocket catalog and maybe 3-4 pages are actually in stock and active. To any wholesalers considering Spocket, beware as it's not as easy as they make it out to be. In my one year on Spocket I have made some sales, however this is probably the smallest part of my business. I feel with better supplier integration Spocket has much more potential but until they give suppliers more control over syncing data there is no easy solution. Spocket seems to be a small team and unless you really email them they will not look into whatever issue you are dealing with. Worth a try. Maybe the process will go easier for you. For anyone wondering, I was contacted by Spocket to join and I did not install this app until they asked me to. If you install this first you may have a different onboarding process than I did.
Your honest feedback is highly appreciated! We will also be honest and admit that it has not been an easy task to handle and onboard thousands upon thousands of suppliers weekly but you can rest assured that we are doing our very best to grow and make things better for all of us. In fact, we have a huge system upgrade on the way to address most of the concerns you mentioned. We sincerely thank you for being a part of our platform and we look forward to seeing your success. Please don't hesitate to reach out to us at support@spocket.co anytime! Thank you!
Update: Terrible customer service, If you have a problem with an order i.e. Invalid address forget about customer service helping you. They never respond, They only have a stupid bot thing for help. Set up was easy, Well thought out, Communication has been has been good,
As thing progress I will updated this review, But so far no problems
We are very grateful to know that, Suzie! We are also happy that you find the setup easy and efficient. We are looking forward to do more business with you and you shall see to it that we will not stop in making our app better if not, the best!
Pricing was all messed up due to being in Canada it shows USD pricing but no indication that it is USD. When I asked support it was a big run around and delays. Then after a phone call and asking me to try the app again i realize none of the picture imported. Sigh, back to Tech support. I'm not even set up yet! Update* They don't check the issue but instead give you time wasting advise like clear your cookies and come back. There is no real support! Then they say let me get you support after tonnes of time wasted following steps that do nothing! So you wait many days for the REAL support to get back to you.
Thank you for taking the time to share this detailed feedback. We’re sorry for the frustrating experience you had, especially while you were still trying to get set up.
We understand your concerns regarding USD pricing being unclear for Canadian users, images not importing correctly, and the amount of time spent going through troubleshooting steps before reaching the appropriate support team. We also recognize that having to wait several days for a resolution can be particularly frustrating when you’re trying to get your business up and running.
These are not the kind of onboarding and support experiences we want for our users. Your feedback about currency clarity, image imports, and the escalation process has been noted and will help us identify where improvements are needed.
If you’re willing to give us another opportunity, please share your previous support ticket or account details with our team so we can locate your case and review the issues you encountered. We’d like to make sure you receive a proper investigation rather than having to repeat troubleshooting steps that have already been attempted.
We appreciate your candid feedback and apologize for the time and frustration this experience caused. - Eleanor
Great so far. Easy, quick onboarding and approval process, very helpful responsive people. Thank you
Thank you so much for the kind words! We’re delighted to hear that you found the onboarding and approval process easy and quick, and that our team was helpful and responsive.
We truly appreciate you choosing to work with us and taking the time to share your experience. We’re excited to have you on board and look forward to supporting you as you grow! - Eleanor
