Reviews (52)

Overall rating
2.5
Counts per rating level
  • 60% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 33% of ratings are 1 stars
Edited October 15, 2020

Update: Terrible customer service, If you have a problem with an order i.e. Invalid address forget about customer service helping you. They never respond, They only have a stupid bot thing for help. Set up was easy, Well thought out, Communication has been has been good,
As thing progress I will updated this review, But so far no problems

Skin Care By Suzie
United States
Over 1 year using the app
Spocket replied June 13, 2019

We are very grateful to know that, Suzie! We are also happy that you find the setup easy and efficient. We are looking forward to do more business with you and you shall see ...

September 30, 2019

Great way to expand your business. It takes time but the world belongs to those who can wait!! Try it out!

RUIGOR
Switzerland
Over 1 year using the app
Spocket replied September 30, 2019

We are loving your optimism! That's absolutely correct! We believe that Success takes time, effort and patience. Spocket is looking forward to growing with you!

Edited March 30, 2021

I'll be honest. In theory this app is a really brilliant idea. But in execution it is very poorly supported and not very easy to use as a supplier. Spocket synced all of my products with mismatched descriptions, and some without variants. As a wholesale distributor who has over 1,000 SKUs it is not the plug and play experience I was promised. I have a very large library of products and the fact ...

AkzanWholesale
United States
About 1 year using the app
Spocket replied March 30, 2021

Your honest feedback is highly appreciated! We will also be honest and admit that it has not been an easy task to handle and onboard thousands upon thousands of suppliers ...

September 10, 2020

Great app for suppliers! Staff has great communications and sync products/ inventory is very easy.

Snob Apparel
United States
About 1 year using the app
December 1, 2023

i have literally sold NOTHING on this app. NOTHING. And I have been on for most of 2023. Although customer service is good, so i will give this 2 stars instead of 1.

misionesbodycare
United States
12 months using the app
Edited May 10, 2024

On May 16th, I attempted to hook up with Sprocket. It's now May 27th - way longer than the 1-2 days I was told would take to learn about the fate of my application. When I was Wix, this was taken care of in less than 24 hours. I'm not with Wix anymore but I would suspect the Shopify connection would have been just as good. So far, nothing. There really is not much difference in the product lines ...

Pioneer Kitty Market
Canada
12 months using the app
Edited August 19, 2019

Great customer service. Took less than a day to set up my account and sync products from Shopify. Most impressively, we immediately started receiving orders!

Backyard Candles
United States
10 months using the app
Spocket replied August 19, 2019

Conrgratulations on making sales! We hope for your speedy growth and a long time partnership with amazing suppliers like you.

September 2, 2019

Does not support suppliers from china, they only accept suppliers from counties supported by stripe (China is not stripe supported countries) , disappointed.

DouDou Jewelry
China
9 months using the app
Spocket replied September 3, 2019

We are terribly sorry for this experience and whilst we regret that Stripe does have their own limitation on which country they support and as much as we would like to have ...

July 5, 2019

I love this app. I have been introduced to many other retailers who successfully help me sell my products.
Thank you,
Linda Singh, President, Sitara Collections

SitaraWholesale
United States
9 months using the app
Spocket replied July 5, 2019

We are so grateful that you took the time to leave us a feedback! We will always be ready to assist and attend to your needs, just contact us anytime at support@spocket.co.

Edited June 8, 2021

It has been six months since my last review. No sales and no help from support because they never contacted me. This app is a waste of time!

Popworcs.net
United States
8 months using the app
Spocket replied January 24, 2021

We're glad to have finally gotten in touch with you! Our apologies if there was any confusion with contacting us. Rest assured that we are always here and ready to help ...