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Probably one of the worst apps/sellers we have ever dealt with, not only does the app not work well, but their customer service lacks, their fees vs what they offer is ridiculous, and on top of all that they hold sales funds 25+ days after the sale. Definitely not worth it for a seller.
Doesn't work after installation. Just seeing a blank screen and not able to sync my shopify with the app.
Our apologies! Please know that this has been fixed the moment it was reported and you may now re-install and re-apply as a supplier. Please know that our tech team are always on their toes to make sure that your concerns are well attended and promptly acknowledged. We would also like to get in touch with you to extend our assistance and expertise in ensuring you will have a flawless transition with us. We’re looking forward to make this partnership the best experience for you.
the worst experience and first impression. they acted like they didn't have the services false marketing. don't help new shopify stores.
We're sorry to hear about your experience and first impressions. We want to make sure that we properly vet each and every supplier applicant that we have. If you feel that our on boarding team should re-evaluate your application and request, we would be more than happy to investigate and re-evaluate. Please reach out to us at support@spocket.co and we'll gladly asisst you! Thank you for your kind understanding and patience!
I'll be honest. I had hoped that is app was going to be great for me and my products in theory this app is a really brilliant. But it's very poor supported and lack of customer service was just not worth my time.
Pretty worthless app. Install it and wait for days upon days then they notify you saying they are not taking new vendors. Oh well
Thank you for sharing your feedback with us. We would like to ask for your utmost understanding that we have to follow certain guidelines not just of Spocket but also retailer platform policies that many merchants are using or associated with. We have been trying to reach out, but we were unable to contact you through phone. Should you wish to discuss this further, you can contacts us via support@spocket.co.
Pricing was all messed up due to being in Canada it shows USD pricing but no indication that it is USD. When I asked support it was a big run around and delays. Then after a phone call and asking me to try the app again i realize none of the picture imported. Sigh, back to Tech support. I'm not even set up yet! Update* They don't check the issue but instead give you time wasting advise like clear your cookies and come back. There is no real support! Then they say let me get you support after tonnes of time wasted following steps that do nothing! So you wait many days for the REAL support to get back to you.