Square Integration ‑ DPL
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (71)
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Can't get it to work properly. After a ton of work and a few calls with support, I still can't get it to sync most of my inventory. Importing products from Square to Shopify is incomplete and incorrect. Doesn't import all the information (description does not import) and imports some of it incorrectly (changes the name of the vendor from what I have listed in Square to the name of my store, which I then have to fix). Uninstalling and trying a different app.
Thank you for your feedback. While our initial tests didn't identify any system-wide issues, we take your experience seriously and are committed to resolving the problems you are facing.
We have attempted to reach you via email and phone, but unfortunately haven't been able to connect. We understand how important it is for your business and are here to support you every step of the way.
Please get back to us at your earliest convenience so we can address this together.
Terrible functionality, even worse support.
I'm wondering if this is a scam and the reviews are fake?
The customer service team is helpful, but their developers are not available during the day for my store when I normally need them, which is EST. The inventory doesn't update itself when you update skus, the developer team has to do it manually, which is proving to be problematic so far. I'm giving it a chance and will update the review after we see how it goes.
Update: it was VERY challenging to get the team to manually sync the inventory. Now the app is overwriting my shopify product images with the product images we have on square. They basically told me their app couldn't do this and that it was my problem, even though this is the only square integration I have on shopify. I had initially given them a 5 star review, which went down to a three, which I'm now putting down to a 1. Honestly this app does not work as advertised, is expensive, and will potentially overwrite product info even when the correct app settings are used to stop that from occurring.
dear,
We’ve thoroughly reviewed your concern and provided a detailed demo video explaining the process. The video clearly shows that the issue did not originate from our app. That said, we are more than happy to assist you in identifying any other challenges you may be facing.
We’ve reached out multiple times via email and phone to offer personal assistance, but have yet to receive a response. We genuinely want to help you—please get back to us at your earliest convenience so we can address any concerns together.
Best regards,
DPL support
charged me after i didn't want to use it anymore
We’re sorry for any confusion regarding the charges. Shopify manages all billing, but we’re happy to help. We’ve tried reaching out to offer a refund, but haven’t received a response. Please contact us and we’ll assist you.
No funciona, no pierdan su tiempo en esta aplicacion! -
We’re sorry to hear you had trouble with our app! We’ve reached out multiple times to assist you, but unfortunately, we haven’t received a response.
Our team is always happy to help resolve any issues, and we want to ensure you have a smooth experience with the integration. If you’re still interested, please contact us and we’ll do our best to assist you.
Just getting started with Square on my Shopify account. The syncing of Square Integration - DPL is easy, but I did have one issue of which the Support team assisted with ASAP. So far I like this app.
Outstanding app! When I first started looking for an app to integrate my Shopify and Square products, I tried several but none of them really resonated with me. I tried this app and, at first, I wasn't fully satisfied with the results. After having discussions with the app developer and providing feedback on the issues that I was having, his team completely re-designed the app and all I can say is that it is working flawlessly. The team is outstanding and will go above and beyond to ensure that the app fully meets the needs of the user. I look forward to what they have planned for this app for future updates and I highly recommend it!!