Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this staff management app beneficial for streamlining payroll and scheduling, with remote access for employees. It's praised for its speed, ease of use, and seamless integration with Shopify POS and QuickBooks. Key features include managing clock-ins and clock-outs, scheduling, and commission functionalities. Merchants appreciate its accurate tracking of employee hours, sales attribution to staff, and sales reporting. The customer service, particularly from Peter, Mia, and Hanna, is frequently mentioned for their quick and efficient responses. It's seen as a comprehensive solution for managing in-store and remote staff, making it a valuable tool for businesses, especially in the retail sector.

June 29, 2022

There is a glitch when you tap the clock in tile on Shopify POS it logs in to the admin/owners Shopify dashboard with full owner permission to edit everything like staff permissions, see all sales activity, etc just by tapping alone it is the most dangerous security breach I contacted them they are aware of this issue.

AHAD
Trinidad & Tobago
About 1 year using the app
EasyTeam replied June 29, 2022

Hey there,
You have experienced a glitch in the Shopify POS itself, not in the app. If you would like, we can assist you in any way we can, but we recommend speaking with Shopify directly to have it fixed for you.

Edited December 30, 2022

I'm still exploring the app and all the functions. Several days in. The response to my questions was amazing! Hannah was super helpful and thorough answering my questions. The app is easy to maneuver.

UPDATE: First customer service was amazing. However, customer service has fallen off to nearly nothing. Changes to app have made it difficult to maintain and make changes to scheduling; employees have had a hard time consistently accessing
scheduling. Currently looking for a better, more consistent app. This one is not going to work for us. Very disappointing.

Two Girls Treasure
United States
8 months using the app
EasyTeam replied May 21, 2022

Thanks a lot for the review! 🙏🙏