StoreRobo Import Export Suite
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A huge thank you to Mark for his help in resolving the issue of merging multiple discount codes under a single title when importing them in bulk. This greatly improved the convenience of managing discount codes in the Shopify backend. Throughout the process, he patiently provided feedback and resolved all my questions. The discount code import function is now very robust. I've tested other plugins, and they all have some minor flaws, but Storerobo humbly listens to user feedback and continuously optimizes. I highly recommend this plugin, and thank you to Mark for his patient support!
Thank you for the thoughtful review! We’re glad the improvements to bulk discount code imports made managing them in Shopify more convenient. We really appreciate your recommendation and your feedback—it helps us continue to improve! 😊
Mark has been incredibly helpful. He worked with me to add the ability to export country specific HS codes, which no other app could do and modified the export until it was exactly what I needed. His help and immediate assistance has been amazing. A pleasure to work with!
Thank you for the great review!
We’re happy to hear Mark could help you with the HS code export exactly to your needs. We’ll be sure to share your feedback with him. Always happy to help! 😊
Great
Worst App Ever. Wasted hours trying to bulk import Discount Codes. I then switched to SaleX: Bulk Discount Generator and had my codes imported within 10 minutes.
Thank you for your feedback, and we're really sorry for the trouble you faced.
We had a chance to review your import file and found that the value "fixed_amount" was placed under the column "Discount Type" instead of "Discount Value Type". This small mismatch caused the issue. After updating the column header to the correct one, the import worked as expected.
We totally understand how confusing this can be, and we’re continuously working to improve the experience and make things more user-friendly.
If you have any questions or need help with future imports, feel free to reach out. We’re always happy to assist.
Thanks again for trying StoreRobo!
It provides all the functionality of Import/export but importing takes hours and some times days too.
I was just updating single metafield of 4000 products(not variants), and it took more than 5 hours.
Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience caused, and we completely understand how frustrating it can be.
Our app is designed to import around 2,000 products per hour, but performance can vary depending on several factors, including Shopify’s own API rate limits and the structure of the store being updated. Since StoreRobo runs on Shopify’s infrastructure, we're sometimes constrained by how quickly Shopify processes incoming requests.
In the case of our app structure, we’ll analyze the code thoroughly and make the necessary changes to minimize any extra query/fetch time or sleep intervals that might be impacting performance.
Your feedback is invaluable in helping us improve. If you’re open to it, we’d love to connect directly and work with you to ensure your experience is smooth and efficient.
We use the app to update our products. It works excellently. The support team assists immediately with questions or problems.
The StoreRobo Import & Export App for Shopify is a game-changer for managing store data efficiently. Its straightforward interface allows for seamless importing and exporting of product information, saving valuable time. The app supports various file formats and ensures data accuracy, making bulk updates hassle-free. StoreRobo has significantly streamlined our inventory management processes, and its reliability and ease of use make it a must-have for any Shopify store. Highly recommended for anyone looking to simplify data handling.
Very pleased with this app, exactly what I was looking for. Makes it easy to export product data as csv file, update then re-import. Can save preferred settings for the fields you want, making everything simple.
Great app and super customer service! I had a very detailed questions that required the development team to get involved but they solved it within 24 hours!
The response time from the support team in India is excessively long. Every day, valuable time is wasted on a single sentence, with constant back and forth replies. It would be greatly appreciated if you could align with the U.S. time zone to ensure that your customers do not have to wait an entire day for an unhelpful reply. It has been a whole week since we installed your app, and yet you have not assisted us in setting up the FTP, despite our continuous requests for the past week!
We sincerely apologize for the frustration you experienced with our support team's response time and the difficulties you faced setting up the FTP server.
We understand your disappointment with the lack of immediate chat support and the delay in receiving assistance. We acknowledge your point regarding time zone differences and the inconvenience it caused. We are actively working on improving our support availability to better serve customers across various time zones.
While we sent an email from support@webttoffee.com on May 20th to offer assistance, we haven't received a response yet. It's possible the email might not have reached your inbox due to potential spam filters or other technical reasons.
To ensure you receive our support, we'd like to follow up and offer further assistance with setting up the FTP server. Could you please get in touch with our support team via support@webttoffee.com or check for an existing email from this address and connect with us so that we can help you solve this issue?
We value your feedback and appreciate your patience. We're committed to providing a better experience for all our customers.