Rugs can be a big investment, and people are sometimes reluctant to take the plunge—especially when they’re shopping online and can’t evaluate each product in person. To help give customers the confidence to make the investment, online rug retailer Miss Amara relies on an array of apps to do everything from helping customers make informed purchasing decisions to offering speedy returns.
20.5%
increase in revenue
32%
increase in NPS (Net Promoter Score)
18 days
faster refunds
Show products in more settings
After a customer survey revealed that people wanted to see what rugs looked like in real homes (not just professionally lit showrooms), Miss Amara turned to the Foursixty app. Now they can gather real-life photos from their customers’ socials and share them right on their product pages.
4.9
out of 5 stars(182)182 total reviews•Free trial available
Improve conversions with Instagram, TikTok & UGC galleries
Let other customers weigh in
Miss Amara uses Okendo to collect customer photos and reviews so hesitant shoppers can check to see what verified purchasers have to say about the rug they’re considering.
4.9
out of 5 stars(1,036)1036 total reviews•Free plan available
Create Superfans with Reviews, Loyalty, Referrals & Quizzes
Built for Shopify
Build a satisfying experience
The Delighted app lets Miss Amara gather customer insights and respond directly to feedback, which boosts customer satisfaction and builds loyalty. Since they started using the app, their Net Promoter Score (NPS) has increased by 32%.
4.5
out of 5 stars(7)7 total reviews•Free plan available
Get post-delivery NPS feedback to improve customer experiences
Test things out
Miss Amara uses FigPii to run A/B tests, so they can compare different online store experiences and go with whichever option performs best. One test they recently ran on their homepage led to a 20.5% increase in revenue.
4.9
out of 5 stars(6)6 total reviews•Free trial available
Increase your conversion rate through A/B testing and replays
Make returns easy
AfterShip gives customers a centralized tracking experience. Instead of sending people to the carrier website to check how soon their rug will arrive, Miss Amara includes all the info right in their branded emails. The app also makes processing returns more efficient, and has shaved up to 18 days off the time it takes to process refunds.
The Shopify App Store has been invaluable for our company, providing a wide range of tools that support our e-commerce stores. The apps boost efficiency, streamline workflow, and enhance the customer experience. They've been integral to our brand's growth.
