Reviews (209)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for seamlessly integrating subscription services into Shopify stores, boosting customer retention and revenue. They appreciate its ease of use, flexible subscription options, and customization features that match site branding. The support team is praised for being responsive and helpful with setup and troubleshooting. The app is noted for enhancing user experience and adding significant value to businesses, particularly in niche or digital content markets.

November 21, 2024

I recently had the pleasure of interacting with the Juan one of the staff of Subscription Plus customer service team, and I am thoroughly impressed. From start to finish, their support was exceptional!

Juan was incredibly responsive and addressed all my inquiries with professionalism and clarity. They went above and beyond to ensure my subscription was tailored to my needs and resolved any concerns I had promptly. Their dedication to customer satisfaction truly sets them apart.

It’s rare to find a company that prioritizes its customers the way Subscription Plus does. I highly recommend their service to anyone looking for a seamless and personalized subscription experience. Keep up the excellent work!

Kaprice Tropical Candle Co.
United States
5 months using the app
September 26, 2024

I did have some trouble setting up this subscription service, but the customer support person was more than able to help and resolve my issues. I love the fact that I can set this subscription service up as a one-time purchase as well - this allows customers to try one of my subscription kits without having to commit to a monthly subscription. I highly recommend this app!

Essential Soapworks
Canada
About 2 months using the app
September 27, 2024

After doing lots of research into subscription apps, I decided to install Subscription Plus for my store. So far, I am super impressed! The service from Shruti and Kunal has been outstanding – they have worked with me on calls and via email to fully customise the subscription widget to reflect my detailed requirements – fitting in with my brand design and Shopify theme. Thank you so much! I'm excited to get my store launched, and I expect this widget to be a core part of my sales growth strategy.

dussl
United Kingdom
About 1 month using the app
September 6, 2024

Great support team available at any time. Quick responses/actions within a day for every issue raised for resolution. We even got a special widget layout! There are still some wierd translation issues mainly on the app pages, which required a lot of translation work on my own, but c'est la vie. It's a free app. All in all, very happy for all the work they've done for us.

そまちの奇跡
Japan
About 2 months using the app
October 30, 2024

The support team is quick to respond, and will pretty much do all of the set-up and troubleshooting for you. Works great.

HoneyFit
Canada
2 months using the app
November 8, 2024

Kenan was the service rep that helped me set everything up! And the set up made it so much easier to start using this app. I've been trying different options throughout this week and having to go back and forth between Youtube to set it all up. This was quick and easy.

Flowr Paper
United States
2 days using the app
Edited September 4, 2024

Nitesh was so helpful and amazing! Not only did he solve my immediate issue, but he provided guidance on how I can handle similar situations directly. I am so grateful for his quick and excellent help!!!

Dave Clayton MD
United States
3 months using the app
September 13, 2024

Customer support is very helpful and there subscription system is as smooth as butter. It really is perfect for shopify would really recommend using it

Root seamoss
Netherlands
12 days using the app
September 7, 2024

5 stars for the help they offered when contacted. (Even at the weekend) All looks good so far. Cheers

Badlands
United Kingdom
15 days using the app
August 10, 2024

I used this app first time and had a hard time with configuration. Their support is incredibly helpful. They helped me to resize widget and make other modifications. Thank you so much

Caffitas
United States
3 months using the app