Subscription Plus

Subscription Plus

Reviews (217)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining subscription processes, noting its ease of installation and smooth integration with Shopify. It features customizable options and one-time purchases, enhancing both operational efficiency and customer satisfaction. The customer support is praised for its quick, personalized assistance, making it a favorite among businesses with subscription models for its robust functionality and exceptional service.

Edited February 19, 2025

I've put off writing this review for a long time, hoping it would get better. But my experience with this app has cost me a ton of money, and the list just goes on and on.

It started when several of my best customers, who had signed up for annual delivery, were not receiving their monthly deliveries.

For months I sent them manually, fielding emails and apologizing, working with customer service, but the issue wasn't fixed.

Later I realized that there were other orders that were fulfilled the first month, but never again. The only way for me to know this was to go through each order one.

At one point I signed up myself to receive the product, and received an email addressed to another customer!

I lost hundreds of dollars with this app, dozens of work hours, and some good customers. I'm so sad that I put my customers' security at risk. Please stay away from this app; there are much better ones out there.

Artful Math Store
United States
7 months using the app
August 30, 2024

(1) Poor communication for their internal team.
All the problems are required to repeat and repeat with different agents.

(2) Asked me to authorize theme modification, but now the swatch images don't work anymore, they (Axel) asked me to ask shopify support instead. What a irresponsible attitude.

(3) All the problems are required back and forth multiple times, and the problems are still not yet solved.

Par-Tee Golf
Canada
1 day using the app
July 10, 2024

Dino and Juan, Some of the most useless customer service reps I've experienced. Took them 15 mins to reply with where I can find the customer service portal for this app.

Rocksolid Audio
United Kingdom
4 days using the app
May 20, 2024

I've set everything up, it seems simple but nothing is showing up in my online store. This app doesn't seem to work at all.

Crystal and Chronicles
United Kingdom
About 2 hours using the app
Edited November 4, 2024

Analytics are inaccurate & very confusing.

Biokitty
United Kingdom
9 months using the app
October 2, 2024

muy mal

Olfabrand · Aroma Society
Colombia
About 4 hours using the app
October 24, 2023

Very hard to deal with their customer support, have been trying to get something little sorted for over 14 days and no success! Very limited in terms of design, if you have a basic store and don't care too much it should be fine but if you need to change a little bit of the design it would fit your needs.

Bawdee
Australia
14 days using the app
Edited October 10, 2023

I activated the app in my theme settings; then I started building a tiered subscription plan. I added products to the subscription plan individually -- it was only allowing me to add one collection to the plan for some reason -- and once I finished that step, I saved the subscription plan. The app was not saving my settings, and the subscription plan I had just created was not showing up in my list. I repeated this process three times. It didn't work. I uninstalled this garbage app.

Edit 10/10/2023
It's been 5 days since I submitted my review of this app, and for the past 5 days I've been contacted by three different people from this company on three different platforms (email, Facebook, and LinkedIn) asking me to delete my review.

I don't understand why you folks at HulkApps feel the need to badger me into deleting a review that, frankly, you earned. Shopify wants merchants like me to submit honest, real reviews of the products on the Shopify App Store so that other merchants can make informed decisions about the apps listed here. This is my honest experience with your app. It failed. Fix it, move on. Stop harassing me. This practice of pestering merchants to delete reviews is dishonest and unethical and it needs to stop.

The Knickknack Shack by Darthside LLC
United States
About 2 hours using the app