Reviews (202)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report significant sales and customer engagement boosts through subscription-based models. The app is free with no hidden fees, making it budget-friendly. It's straightforward to set up and use, even for those without technical expertise, and offers enough customization for specific business needs and branding. The one-time purchase option is particularly appreciated. Customer support, including agents like Bhavya, Shruti, Nitesh, and Danin, is frequently commended for responsiveness and efficiency. Real-time live chat with knowledgeable agents and quick issue resolution, often within minutes, ensure smooth operations. The support team provides personalized assistance, including setup and customization, without extra charges. Merchants highlight the app's positive business impact, user-friendly features, and exceptional customer support.

September 26, 2024

I did have some trouble setting up this subscription service, but the customer support person was more than able to help and resolve my issues. I love the fact that I can set this subscription service up as a one-time purchase as well - this allows customers to try one of my subscription kits without having to commit to a monthly subscription. I highly recommend this app!

Essential Soapworks
Canada
About 2 months using the app
September 27, 2024

After doing lots of research into subscription apps, I decided to install Subscription Plus for my store. So far, I am super impressed! The service from Shruti and Kunal has been outstanding – they have worked with me on calls and via email to fully customise the subscription widget to reflect my detailed requirements – fitting in with my brand design and Shopify theme. Thank you so much! I'm excited to get my store launched, and I expect this widget to be a core part of my sales growth strategy.

dussl
United Kingdom
About 1 month using the app
September 25, 2024

This app has helped my niche business model come to life! I have a subscription based model to release new digital content each month and it was very hard for me to find budget friendly app that fit my needs. I am not technically savvy and the website development process is not my favorite. There are some things that I cannot do through my account that manually need to be tweaked with the development team. However, whenever I have a request, I meet with Bhavya and he is always extremely helpful and responsive! He listens to my requests follows up on the design changes immediately. He has helped make the website development process not as daunting. Thank you to the whole Subscription Plus Team for all you do!

Florecita Design
United States
About 1 year using the app
September 6, 2024

Great support team available at any time. Quick responses/actions within a day for every issue raised for resolution. We even got a special widget layout! There are still some wierd translation issues mainly on the app pages, which required a lot of translation work on my own, but c'est la vie. It's a free app. All in all, very happy for all the work they've done for us.

そまちの奇跡
Japan
20 days using the app
August 6, 2024

Fantastic app and great support too! I am very new to subscriptions and had some great help from Cherose on their team to set it all up. Nothing was too much trouble. I also needed to learn the system and this was all explained to me. It is fantastic! Such a great way to offer our mystery boxes to our customers.

Rainbow Panda
Australia
25 days using the app
Edited September 4, 2024

Nitesh was so helpful and amazing! Not only did he solve my immediate issue, but he provided guidance on how I can handle similar situations directly. I am so grateful for his quick and excellent help!!!

Dave Clayton MD
United States
3 months using the app
Edited August 17, 2024

The app is very easy for my customers to use, but what sets Subscription Plus apart is the customer service for busy business owners! I wanted to update the layout of my subscription plan and I'm not very tech savvy, Shruti scheduled a call with me to help but I lost internet due to a storm in my area. Shruti, had enough information about what I was trying to accomplish and made the updates and let me know when they were complete! I can't thank her enough!

Update: For some odd reason everything on my store went bonkers including my Subscription Plus App... I was panicked because I'm currently running and advertising a subscription promotion. Juan was able to help me immediately and solve everything for me immediately. Love the Subscription Plus app and team!

THE GOURMET GRIND COFFEE ROASTERS
United States
About 1 month using the app
Edited September 15, 2024

I would recommend this app as it does exactly what it's design to do, sign up customers. I highly recommend this app. I am so happy with my subscribers and the app. Download it today!

Eliot Grey

Eliot Grey
United States
About 1 month using the app
July 10, 2024

So far so great. I'm a very particular, nit-picky person and their team was so responsive and helpful. They were able to get the widget looking exactly how I wanted (after I kept changing my mind), set it all up, and help me roll over my existing subscriptions from my old service all super quickly.

Juniper Ridge
United States
2 months using the app
August 7, 2024

The team has been really helpful to us setting up the Subscription Plus App. As a small family business, this is very important to us. It's great to know that there our queries will be answered quickly and effectively. Thanks guys.

Grape & Bean
Ireland
23 days using the app