Reviews (105)
Refine
-
By rating
Amazing app and support! I love the animation on it, the customisation and the portal. Stefan is awesome, very helpful and answering emails almost instantly. well recommended!
Worth it for the customer service alone. Great app, does whats needed and the design is crisp and modern.
Brilliant app and first class customer support. Already a big fan.
Great app. Love it so far. Great customer support!
I recently had a great experience with the Super Subscription app and their customer support team. I encountered an issue where my customer was seeing two different totals during checkout when using Shop Pay. Confused and unsure of how to resolve the problem, I reached out to Super Subscription for assistance.
Stefan, the customer support representative, was incredibly helpful and responsive. He quickly looked into the issue and provided a temporary solution for my customer, advising them to click on "Check out" first and then select Shop Pay from the checkout page. This workaround allowed the discount to show up correctly.
Although the issue seemed to be related to Shop Pay itself, Stefan went above and beyond by recommending that I contact Shopify's support team for further assistance, as they own Shop Pay. He even mentioned that he would keep an eye out for any additional information that could help resolve the issue.
Throughout our conversation, Stefan was friendly, knowledgeable, and genuinely interested in ensuring that my problem was addressed. His excellent customer service left a lasting impression on me.
Furthermore, I have to commend the Super Subscription app itself. It has been a fantastic addition to my Shopify store, and I couldn't be happier with its features and functionality.
I highly recommend the Super Subscription app to any Shopify store owner looking for a reliable and user-friendly subscription solution. The app, combined with their exceptional customer support, makes for a winning combination. Thank you, Super Subscription and Stefan, for your outstanding service!
Thank you so much for your comprehensive and glowing review, Beutimi! We're thrilled to hear about your positive experience with our app and customer support.
Your kind words about Stefan’s dedication and the functionality of our app mean a lot to us. We're always here to support you and ensure that your experience with Super Subscriptions remains exceptional. Thank you for recommending our app to other Shopify store owners.
We wish you the best of luck with your elegant store and if you ever need further assistance or have additional feedback, please don’t hesitate to reach out. We're here to help!
my store broke down when i installed it, be careful when u wunna test it u shouldnt have trafic
Thank you for sharing your experience. We're genuinely sorry to hear that you encountered issues after installing our app.
Unfortunately, we didn’t have the opportunity to assist you sooner because we hadn’t received any communication from you before this review. Our support team is dedicated to resolving any concerns, with critical issues typically being fixed within the same day. Please don’t hesitate to contact us via live chat or at support@super-simple.co so we can help resolve this.
In previous cases, similar issues have been linked to factors outside our app, as hundreds of merchants use our service without any problems. We're confident that we can help identify and resolve the root cause to ensure everything runs smoothly for you.
Regards,
Stefan
Sehr guter und schneller Support. Ein Lichtblick unter den vielen Subscription-Apps. Wir freuen uns auf die Arbeit mit Super Subscriptions.
Coole App! Einfach und funktioniert wie sie soll.
Super schneller Chat-Support auch zu später deutscher Stunde.
La meilleure application d'abonnement du marché
Super easy to set up. Lots of options for customization! Needed a little tech support and Stefan fixed the problem in a snap! Thank you for a great app!