Reviews (307)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate the app for its user-friendly interface and seamless Shopify integration, enhancing order management and efficiency. They value the direct access to suppliers for cost-effective sourcing and custom branding options that strengthen brand identity. The responsive customer support, diverse product range, quality items, and fast shipping are highlighted. Features like reverse image search and print-on-demand services are also praised for boosting sales.
Refine
-
By rating
Your delivery time is just out of any competetion .. So slow.. So long.. Your prices are so expensive comparing with other plateforms ..I tested the qualify of your products ..95% of polyster ??? seriousely ? it's horrible . Your agents are not responding on whatsup .. and your website is so slow . I dont recomamnd you at all
Please I'm begging I have children feed all products 0 in stock I've been desperate for a week begging you to sort this out please sort this out
Not recommended, awful customer support
I have only place a few orders through SUP and two of those were with bad outcomes. They claim they quality check products, but I question that. Here is why:
A t-shirt was sent to a customer and the material was poor and the printed image was not complete.
I personally ordered a POD cap for myself. When it arrived, the image was not complete, it was not centralized as per my design, and the cap itself had a nasty smell. SUP told me that I checked the cap before shipping - sure, but the image showed the cap small, so I couldn't see cracks in the design and I can't smell images.
They give you a dedicated agent and this causes issues if they are not there when you contact them. They are slow to reply. I ordered a product that stated 1-3 day processing, BUT it hasn't even reached the processing stage after three days. So that will be another three days for the processing (because they always complete processing at the latest date, 3 as opposed to the 1 of the 1-3 days). So my products is still saying pending after three days. I have contacted SUP three time and still had no reply. I would not treat my customers like this.
I discovered (from my agent) that one of their supplier was using images that were not of the same material of the actual products. I asked if the agent could obtain the correct image. The reply from the agent was a straight "No". If that was me, I would have said, "I'm not sure if that is possible, but I will certainly try.
Thank you for taking the time to share your feedback. We sincerely apologize for the issues of your POD orders.
To address your concerns:
1. We have taken this POD supplier out from our platform, as their product and service is of poor quality.
2. We are looking into our quality control processes to improve our service.
3. We have refunded your orders, and your agent has sent you several apology emails.
Again, we apologize for all the problems this has caused, and hope we can collaborate again!
Thats my 1. bad review in my life. At the beginning it was everything fine. After that the processing time was sometimes until to 10 days. I write with the contact so much time, they always tell me some story. Ok then I decided to dont order anymore from them. I fulfilled +/- 150 orders with them. After that I get so much refunds because they send BAD quality of products and that is really a BIG NO GO.
I dont recommend this supplier and every seller on aliexpress make a better job.( but choose the supplier with minimum 4 stars ;))
Hi Trendimo,
Thank you for the feedback. We are very sorry for your unsatisfying experience.
Please kindly send us the proof or comments for the quality issues, and help us to do better for all dropshippers.
For the delivery time problem, it was due to the impact of COVID-19 infection flood after China opening up in December 2022, and the logistics in China are mostly delayed.
We are deeply sorry for that, though we had sent a warning notice in advance.
We value your opinion and suggestions. Could you please respond to your dedicated agent who has been trying to put a smile on your face?
Please accept our sincere apologies, and hope we could get a chance to resume our collaboration. Sup Dropshipping will always be trying our best to satisfy all our clients.
Sup Team