Super: Gift Wrap, Gift Message

Super: Gift Wrap, Gift Message

Reviews (325)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
    300
  • 6% of ratings are 4 stars
    20
  • 1% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
    1
  • 1% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants highly recommend this app for allowing customers to add personalized gift messages and wrapping options directly from the cart, which has led to increased order values. It features robust customization options such as adjustable text colors, fonts, and the ability to upload personal images, ensuring compatibility across various themes and devices. The app is noted for its simplicity, ease of installation, and maintaining website performance. Support is highlighted as a strong point, with a responsive team skilled in handling customizations and technical issues, enhancing the user experience.

October 2, 2024

I apologize for saying this, but their app has proven unreliable due to recurring errors. I’ve recorded videos of the issue multiple times and sent them to their support team, only to receive responses like, “This problem has been resolved,” when in fact, it hasn’t been fixed. This has happened repeatedly, and I’m quite disappointed by the wasted time.

Specifically, the app is implemented in the cart drawer, but when a gift message is entered and the customer proceeds to checkout, part of the message entered toward the end doesn’t get saved and remains incomplete. Additionally, the saved message cannot be reviewed on the checkout page, so customers might proceed without noticing the issue.

I leave this review hoping that the poor quality of support will become more attentive and serious moving forward.

JOC Goods
Japan
5 days using the app
Effective Apps replied October 3, 2024

Thank you for your review. We always value constructive feedback, and we are sorry to hear about the challenges you experienced.

After a thorough investigation, we identified that the issue was caused by a conflict with another app installed in your store, which affected the functionality of our app. Our support and development teams promptly worked to resolve the issue, providing multiple updates via email. Unfortunately, before we could fully implement a solution, you chose to uninstall the app and post this review.

We are committed to providing a high-quality experience and regret that we didn’t have the opportunity to fully resolve the issue for you. We remain open to further assistance should you decide to give our app another try.

Thank you once again for your feedback, and we wish you continued success with your store.

Best regards,
Shahar

March 4, 2023

Deducting fees even when i unsubscribed from the app !!! Very bad ………………………………………………………………………………………..

Tashhome
Egypt
5 months using the app
Effective Apps replied March 4, 2023

Hello,
Thanks for leaving a review on our app, reviews such as yours help us improve our app and service for the benefit of our users. :-)

I just checked and confirmed that our app is still installed in your lovely store, it was installed on the 9th of October, 2022 and was never uninstalled. I wish that you'd contacted us via email or chat - we are live almost 24/7 and we would have helped you right away, including refund you for the time period you thought the app was uninstalled.

I've tried to email you but never heard back - I am waiting for your reply :-)
Thanks
-Shahar

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