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I tried sending a text alert twice today and neither alert was sent. I contacted the company via chat and email and have not gotten a response. This app has worked well for me in the past. I am unsure of what's happening as customer support hasn't been any help. I really wish I could get some help with this matter!
UPDATE: After +24 hours of unexpected downtime, the app is fully functional again. Still no contact or explanation. Removed a star for the lack of customer service support. Otherwise, we have had years of good service with no complaints.
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After several years of good service, the service began acting up occasionally these last few months.
The last couple weeks, the shopify integration has stopped working (although one could visit the website and use the service) and contact with the Devs was attempted, with no response.
Today, the app is 100% down without notice.
No contact from the devs.
We are disappoint.
It's so great to have an sms interface attached to my Shopify store! It takes marketing to the next level as a lot of times I get more sales via text than email messaging! It's super intuitive and easy to use! Big up to the developer(s) who make entrepreneurs like me a little less stressed and a lot more blessed!
Updated on August 28
The customer service (Laura) responds quickly and can solve the problem that the SMS cannot be sent in time. However, after a period of time, there will still be problems that cannot be received, and the stability still needs to be improved.
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First of all, you only use this app to send a text message to a customer, and then the customer makes a purchase, and the app will record it as its credit! Again, after I sent a lot of text messages, I found that these text messages had no effect, so I tried to send to my own number, but I didn't receive any messages at all! ! ! But this app has deducted my fee!
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Update
The developer contacted me and said they gave me a new number. After testing, I can receive text messages. But to be honest, I'm not sure how long this new number will last, I'm not confident about it.
Hi,
We only record a customer's purchase as credit if they have made the purchase after clicking on the link set in the text message. We do not take any commission from this and this is purely for your own calculations in deciding whether text message is an effective channel for you.
Regarding the deliverability - we provided you a refund for any messages that were not delivered and set you up with a new verified toll-free number that will not have any deliverability issues or disruptions.
We thank you for your continued support for our app!
Works good so far. We do not do SMS campaigns yet, but we use it for one-one communication with specific customers, and it's been working so far
App is fine but support level is below poor. I submitted questions twice by using the support option on my Shopify admin and never received a reply. I wonder why?
This app works really well for our needs; any issues I've had were quickly addressed by the Supercharged Team. We will continue using this app for all our customer communication needs. Thank you
Extremely glitchy, crashes all the time.
I WISH I COULD GIVE ZERO STARS
I have complained about the prices already with this app, and I am back to say after paying $270 for ONE SMS BLAST; they froze my account. They took my money first, didn't send the message but held the message as a draft until the review is complete.
What review needs to be done if I have been paying you for each message for about a year now.
Once my account is done being "REVIEWED" I'm done. The app is too expensive anyway and I have found better apps. The reports are inaccurate as well.
RUN FROM THIS APP NOW!!
Hi,
I'm extremely sorry for the inconvenience caused. As mentioned, the account reviews are usually implemented by the carrier provider and not by us. The moment we received your email, we got the review completed and everything should be working fine with your account.
We never want anyone to have a negative experience with our app and we are always here to help out. Please let us know if there is anything else we can help you with.
Thank you for your support.
These dudes are straight smashing it. Every single time I have a question or need some help the chat box or even meeting with them via facetime they are super helpful and know their stuff. I appreciate this guys. Need more people on the market like them. Customer service 5 star plus and even that isnt enough. Kudos to them and their team. Hardest working in the shopify app arena bar none. Thanks,
Rashad
