Reviews (133)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for boosting sales and customer engagement, with reports of significant returns on investment. It features a user-friendly interface that simplifies setup and integration with Shopify, making it accessible for newcomers to SMS marketing. The customer support team is noted for its responsiveness and efficiency in resolving issues. Key functionalities include abandoned cart recovery, template creation, and integration with Shopify Inbox, enhancing its utility in marketing campaigns and direct customer interactions.
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Update - Laura responded right away and fixed the issue swiftly. I sent out a campaign for the first time and got orders immediately. Thank you for your great app! -------------------------
I cannot believe such an app exists on Shopify. I sent them multiple messages about issue of not being able to send campaigns. I've waited 3 weeks for response. Yet, NOTHING, literally NOTHING! This is beyond baffling. Why would a paying customer can't get any support at all. I missed the opportunity to send campaigns for Black Friday and Cyber Monday. Any retailers would understand what it means for a business. I've never rated 1 star for any app. I'm hoping this review would get their attention. I hope this is just all a misunderstanding. However, it's very unlikely because Shopify reached out to me asking if they've responded my request. I told them no and they said they will reach out to the app. Yet, still NO RESPONSE. I cannot imagine that I will continue with their service. Friends, be aware!
Update - Thank you so much for giving us the opportunity to fix your issue. We appreciate your continued support of our app.
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Hi, I am so sorry for the inconvenience caused. I just checked and we've received no emails from you or from Shopify regarding this! Could you let me know where you reached out so I can check if our team missed something?
We are available at all times to help - I've sent you an email, and I will resolve it immediately. I am extremely sorry that you've had a bad experience with our app.
Using this app to get started in SMS marketing and abandoned checkout. Easy setup. Works well so far.
Hi,
We’re so glad to hear you had a great experience with our app. Please don’t hesitate to contact our support team in case you have any questions or need any help. Keep Supercharging!
Best,
SMS Text Messaging & Marketing Team
I've not even started using it properly yet and I'm already impressed! The app is very clear and helpful in setting your store up, my one and only gripe is we are a UK based store, so it costs a little more to use the same service to message UK customers.
I am loving this app so far! The step by step walkthrough of how to get started was amazing because there's no way I could have figured it out myself. I'm really excited to see the return on this!
Didn't realise a Shopify update caused them to have to update their app. Reinstalled it and app is working perfectly as before. Good app for our needs .. texting customers about orders. Cheap sms prices for Ireland too.
Many thanks for you prompt support !
Hi,
We’re so glad to hear you had a great experience with our app. I apologize for the lack of responses from the support team.
We recently took over this app and would like to rectify this. Could you email laura@superchargedsms.com? We will have someone look into it immediately.
Best,
SMS Text Messaging & Marketing Team
Simply put, the best marketing add-on app we could have ever used. We have completely changed the dynamic between our consumers and customer service team.
I try to use it, it looks good. Hope will bring back more orders.
It looks nice for sellers not in US.
Helpful. Save you LOTS of time and effort. I just use it for the first time, seems like everything's going well
Hi,
We’re so glad to hear you had a great experience with our app. Please don’t hesitate to contact our support team in case you have any questions or need any help. Keep Supercharging!
Best,
SMS Text Messaging & Marketing Team
This apps helps capture abandoned cart , One of marketing steps u need to add
The only thing is sometimes i forgot to to up
Hi,
We’re so glad to hear that you're having a great experience with our app. Please don’t hesitate to contact our support team in case you have any questions or need any help. Keep Supercharging!
Best,
SMS Text Messaging & Marketing Team
This app is great. I just started using it, but hoping it helps my business to grow. Easy to follow directions.
Hi,
We’re so glad to hear you had a great experience with our app. Please don’t hesitate to contact our support team in case you have any questions or need any help. Keep Supercharging!
Best,
SMS Text Messaging & Marketing Team