Reviews (63)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support by reducing repetitive inquiries and streamlining operations. It features a user-friendly interface, HTML editing, table building, image linking, and video embedding, and supports multilingual content. Updates are synchronized across widgets and FAQ pages. The support team is praised for their responsiveness and professionalism, providing help through various channels, including live chat. Integration is smooth, and the design is visually appealing.
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The App is well structured and really easy to understand. Within seconds you understand how to edit, upload and rearrange information. The only negativ point is the pricing on the pro version. I think the standard version should contain a bigger selection of css options.
This app is close to perfect! - it combines the widget with the FAQ content (only need to update content in 1 place and both are updated) - each article has its own url - each CATEGORY has its own url, this is a huge feature, being able to link to an entire related category vs having to provide multiple links to answer multiple questions in response. I've been looking for exactly this feature for a long time, it cannot be understated how useful an element this really is. Wish list to make this perfect: - HTML editor
- add keyword search feature on FAQ page
- ability to re-organize sequence of categories (position order)
- ability to re-organize position order of articles within a category
- remove branding, and- its current position it makes it too easy for user to click on branding vs the article behind it.
Thank you so much for your review! We are so glad you like it so far and thanks for your feature suggestions.
Yesterday we sat together after collecting multiple feedbacks and have prioritized them in our roadmap (check it out here: https://trello.com/b/pg3WraGU/support-corner-product-roadmap)
Drag and drop re-organizing for articles and categories are coming soon and the HTML editor and fuzzy search for articles will follow right after.
Our pro version is launching next month (all current features will continue to be free) and it will have branding removal as you requested!
Cheers,
Arun, Jovis, Sujesh & Sarika from SupportCorner