SUPSIS Live Support

SUPSIS Live Support

Thanks to Supsis live support system, you can respond to requests from all communication channels in a single application and provide online support to your visitors.

Supsis provides live support communication between you and your website visitors by adding a chat bubble to your website.

Features

Video Call , Audio Call , Screen Sharing

You can provide full and on-site support to your customers, not only by texting, but also by video calling, voice calling or screen sharing.

Chat Bot

With Chatbot, you can support more of your customers at the same time. Chatbot answers your customers' questions, and if necessary, you can direct them to a live representative. With ChatBot, you can open a ticket to the system for some of your customers' requests. Tickets can be resolved later by your agents

 Departments

You can divide your representatives into departments and connect your customers to the department they want support.

Visitor Tracking

You can track information such as how many visitors are on your site right now, which pages they are browsing, on SUPSIS.

 Shortcut Messages

Your agents keep their highest typing skill level by adding a message template with the keyboard shortcut they want. It's easy to use

Multi Language Translation

Your agents by using only their own language, they can provide full support to your customers all over the world with the automatic multilingual translation feature.

 Offline Messaging , Ticketing

If you wish, even if your representatives are not online, your customers can enter your site and leave messages and tickets to your representatives via the supsis balloon.

Chat Bubble & Theme Customization

You can design the chat bubble and chat screen that will appear on your site as you wish, select the chat bubble location and change its colors.

File Transfer , Audio Message

Your agents and customers can send unlimited image files and audio recordings to each other.

InBuilt Chat Room of Representatives  

Your agents can talk to each other without the need for any messaging app. Agents can send messages to each other by private chat room of agents

Detailed Reports

There are many reports about your representatives and customers

Android & IOS App

With the SUPSIS mobile application, your representatives help your customers from anywhere