Swift ‑ Page Speed Optimizer , 241 reviews
It technically increased the speed but it creates a bunch of issues with our site and conflicted with some apps. Weird bugs showed up and they calmed it on the theme even though the theme was working perfectly before. Hours of explaining and debugging but it was never perfect. They operate from Vietnam as well. Their code seemed wonky and causing more trouble than goods. Uninstalling the app. I wasted tens of hours on this. Giant fail.
Hi there,
I am Seri from Swift - Page Speed Optimizer Support Team.
First and foremost, I would like to express my deepest apology for any inconvenience happened when you experienced our service. We always try our best to deliver the best service to our customers but sometimes there may have unexpected issues arisen that we can not control over everything. I hope you can understand our willingness to support you in any circumstances.
I really appreciate your time spending with us in order to resolve the issues occured. I'm sorry that those matters have wasted your time and we sincerely do not expect that situation at all.
I understand when you see the issues happened right after using our optimize theme, it's common when we suppose that they are because of our codes. Just to let you know that we are always here to take responsibility for any problems that are because of our work so please rest assured that me and our support team will be always here with you to resolve all the things.
For the reported problems, we have had our Dev check on them thoroughly but they seem to happen on original theme where does not have our optimize codes. Therefore, they may not because of our optimize codes that lead to the problems.
As per our process, we always duplicate the original theme and work on the copied version only so you can revert back to your original version anytime.
I am following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.
Kind regards,
Seri
Swift ‑ Page Speed Optimizer Support Team.
I would not recommend using their "experts" to boost your page speed. Paid good money and my store still has low score of 45 on Google page speed, 30 in Swift app, and 30 on shopify. Not happy that I didn't get what was expected.
Hi there,
I am Julie from Swift - Page Speed Optimizer Support Team.
Firstly, I sincerely apologize for any inconvenience caused to you when experiencing our service.
As per checking, the speed performance currently shows 57/100 (Google PageSpeed Insight) on our end and we eagerly asked your TeamView ID to investigate the issue further and are waiting for your response.
We also recommend to check the speed performance on Google PageSpeed Insights at https://pagespeed.web.dev/ for accurate results because the speed always updated real-time.
I am following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.
Kind regards,
Julie
Swift ‑ Page Speed Optimizer Support Team.
cette application est nulle, elle ne fait que vous dire que vous devez régler ça ou ce ci, mais ne règle en rien d'elle même.
les informations qu'elle vous donne sur votre site, vous pouvez l'avoir gratuitement sur n'importe quel site d'audit.
vraiment NULLE
Hi there,
I am Seri from Swift - Page Speed Optimizer Support Team.
Firstly, I sincerely apologize for any inconvenience caused to you when experiencing our app.
As per check, you uninstalled our app after 5 minutes adding it so I'm quite unsure if you have had a chance to experience all the functions in the app yet. Also, we do not see your conversation with our Support Team to provide you advise on speed performance so we are also not sure where the information you are referring about come from.
In the situation of your case, we have reached you through your email to follow if there's anything we can help and there's any problem from our end in details. Please kindly help us check the email and we will assist you as soon as possible.
If you still have any further concern, please don't hesitate to contact us via email support@perfectapps.io. We are always willing to help.
Kind regards,
Seri
Swift ‑ Page Speed Optimizer Support Team
The app automatically compressed 3000 images of my products, and when I found out it was impossible to recover them. Contacted shopify support and couldn't recover it.
Hi there,
I am Seri from Swift - Page Speed Optimizer Support Team.
Firstly, I sincerely apologize for any inconvenience caused to you when experiencing our app.
Regarding your concern, after compressing your images, your original images will be replaced by the new compressed ones. Those original images are stored on Shopify system then and after 30 days if you do not revert the original images, those images will be deleted forever. It is the limit of Shopify and we are still researching further to improve on this matter.
Therefore, for the best practice, please kindly review your images carefully right after you optimize them then if there's any problem with the images, you can revert them immediately without any issues.
If you still have any further concern, please don't hesitate to contact us via email support@perfectapps.io. We are always willing to help.
Kind regards,
Seri
Swift ‑ Page Speed Optimizer Support Team
I'm just telling the truth.
The free plan of this app does not give you any improvement in the loading speed of your web pages. This is what the customer service of this app told me. The moment I downloaded the app, the customer service came to me and asked if I needed to buy extra services, and I didn't even start doing anything.
Hi there,
I am Julie from Swift - Page Speed Optimizer Support Team.
Firstly, I sincerely apologize for any inconvenience caused to you when experiencing our app.
Regarding your concern, the Free plan is now providing websites with Pre-loading function. By consuming data from google analytics, we analyze this mathematical data to predict the user's behavior and dynamically create a predictive model that can be used to smartly prefetch only what the user is likely to need. That technique will help to make the page load faster to visitor.
However, for heavy websites, just that technique is not enough to enhance the speed performance considerably and boost the speed score significantly. To address speed issue on Google PageSpeed Insights, it needs a deep investigation and human efforts. Because the situation is not always the same on all websites, we have recommended you to consider our Swift Expert service where our senior Developer will help to address the problem for you in a more effective way. Also, in our pricing, we only guarantee the improvement of speed score with the Expert optimize option.
If you still have any further concern, please don't hesitate to contact us via email support@perfectapps.io. We are always willing to help.
Kind regards,
Julie
Swift ‑ Page Speed Optimizer Support Team
Muy mala aplicación, todo se destruyo en mi tienda y ahora no se que hacer, la verdad no la instalen, hay otras app mucho mas económicas que esta y funcional mil veces mejor.
Hi there,
I am Maria from Swift - Page Speed Optimizer Support Team.
Firstly, I sincerely apologize for any inconvenience caused to you when experiencing our app.
When you run the theme optimization, some errors can occur sometimes since your theme is not compatible with one of the optimization techniques, that's why we always recommend our customers to review the optimize version carefully before publishing it to the live store.
If something went wrong in your live theme, we have the option to remove all codes, as the result, your live store will be back to the original theme while waiting for our Dev to investigate further.
For more information, please kindly give this article a read: https://help.perfectapps.io/en/article/which-error-might-have-happened-when-optimizing-image-or-theme-and-how-to-resolve-5rnd6/
I am following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.
Kind regards,
Maria
Swift ‑ Page Speed Optimizer Support Team
the app was unable to optimize my theme - got the error message "theme title was too long" and then after using their other feature to try to improve speed my store went from 61 to 50 on the speed test, and a couple of hours later my theme broke. This happened on the 25 of Dec. a crazy day to optimize right. had to contact Shopify support for help because the app doesn't have 24/7 support and so they were unavailable. I subscribed to their paid plan.
Hi there,
I am Maria from Swift ‑ Page Speed Optimizer Support Team. Firstly, I sincerely apologize for any inconvenience caused to you. Due to the difference in time zone, we may not be able to support you timely at the moment. We are truly sorry for that and we are trying our best to improve our support quality in order to assist our customers as soon as possible.
Regarding the problem with "theme name too long", that is due to Shopify's requirement, the theme name should not be longer than 50 characters. When running the optimization, the app needs to duplicate your current theme and it will add more characters to your theme name, for example: "Copy of [Theme]". In case your theme name is too long, we are not able to duplicate and optimize on it and we would have to shorten the name to make it work.
Relating to the score, we have met some cases before telling us that the score decreases after installing our app. However, it may not because of our code since when you run the speed test like on Google PageSpeed Insights, there's no code from our app detected slowing down your page. In that case, we will have our senior developer investigate on each case and provide the suitable advise.
Therefore, I have contacted you via Email and Whatsapp to assist you further on this issue. Please kindly help to check our message and we hope you could give us one more chance to assist you better.
Looking forward to hearing from you soon.
Best Regards,
Maria
Swift ‑ Page Speed Optimizer Support Team
Quebrou o layout e gerou uma dor de cabeça, nao recomendo. TIvemos que restaurar um backup, perdemos algunas alterações!
Hi there,
I am Julie from Swift ‑ Page Speed Optimizer Support Team. Firstly, I sincerely apologise for any inconvenience caused to you.
When you run the theme optimization, some errors can occur sometimes since your theme is not compatible with one of the optimization techniques.
If something went wrong in your live theme, we have the option to remove all codes, as the result, your live store will be back to the original theme while waiting for our Dev to investigate further.
For more information, please kindly give this article a read: https://help.perfectapps.io/en/article/which-error-might-have-happened-when-optimizing-image-or-theme-and-how-to-resolve-5rnd6/
I have contacted you via Email to assist you further on this issue. Please kindly help to check our message and we hope you could give us one more chance to assist you better.
Looking forward to hearing from you soon.
Best Regards,
Julie
Swift ‑ Page Speed Optimizer Support Team
I'm really disappointed with the service I've received. I paid $150 to have my theme optimised. It was faster but product images wouldn't load which is kind of essential in ecommerce! I asked for support but the first response blamed me for switching back to my original theme (I mean, I couldn't exactly leave the theme without functioning images up) and then they ghosted me when I followed up. So they were super keen to take my money but suddenly nowhere to be seen when I ask for them to fix my broken theme/refund my money. I feel really ripped off.
Hello there,
I am Maria from Swift ‑ Page Speed Optimizer Support Team. Firstly, I sincerely apology for any inconvenience caused to you.
As relating to your problem, we have received your message some weeks before and our support have replied back right away to assist you on the problem but we did not receive any response from you yet. We checked and fixed the problem with image loading already and asked you to check again on the new optimize theme but seems that you still have not taken a look yet. We have then sent you many follow up emails to ask more information about the issue in order to assist you better but you just kept silence and we honestly do not know how to support you in the right way.
I have sent you a follow up email again to support you sort the problem out. Please kindly check our message and reply back so that we would know the issue and help you out as soon as possible.
Kind regards,
Maria
AVOID THIS APP AT ALL COSTS IT HAS CORRUPTED THE THEME ON OUR STORE!!!!
ABSOLUTELY CATASTROPHIC LOSS OF DATA DUE TO INSTALLATION OF THIS SWIFT PAGE SPEED OPTIMISER APP. From the moment our developer chose to install this app it corrupted our Theme and we have LOST SIX MONTHS WORTH OF SITE DEVELOPMENT. This is THE MOST STRESSFUL SITUATION. PLUS THEIR SUPPORT IS ABSOLUTELY USELESS AND THREE DAYS AFTER THE CATASTROPHIC CORRUPTION OF OUR SHOP THEY STILL HAVE NOT MANAGED TO RESOLVE THE ISSUES. WE ARE ANGRY BEYOND WORDS.
Hello there,
I am Maria from Swift ‑ Page Speed Optimizer Support Team. Firstly, I sincerely apology for any inconvenience caused to you.
We understand how serious the problem is and I am pushing your case as highest priority in our works. Our Dev is still investigating on the issue to find out the solution and fix it. It's all about our support for not updating you continuously about the progress and I'm truly sorry about that.
I'm also contacting you via email to assist you resolve the issue and make your site work well again with even better speed performance. Please kindly check out your message and give us one more chance to serve you better.
Warmest regards,
Maria