QuickBooks, Xero sync ‑ Synder , 240 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its ability to streamline accounting by integrating with platforms like Quickbooks, Shopify, PayPal, and Xero. It's particularly useful for businesses with high transaction volumes, automating sales data syncing and reducing manual data entry. Merchants value its detailed transaction data, automatic categorization, and multi-currency handling. Some merchants report initial setup challenges and occasional syncing issues, but find it reliable and easy to use once set up. The customer support is highly praised, with staff often mentioned for their exceptional service. Some merchants find the pricing structure complex and wish for more transactions per plan and support for more currencies. Despite this, many find its ability to handle complex inventory and sales data and sync historical data invaluable for scaling their businesses.
Refine
-
By rating
Turned into an existential threat to our company
Synder built an atomic bomb into our entire accounting and did nothing to fix it for one month. We do not know how to proceed, the Service is not replying and we do not have a way out. We have thousands of orders in the backlog that are not synced and no way to solve the problem. Our cash flow is off, our inventory is off and we are entirely blind.
Be aware of all the fake reviews of newly added users that only rated Synder. Check the negative ratings for an accurate idea.
Update: The friendly Service team helped us to solve the complete shutdown after multiple weeks. Now the tool is 20% working with multiple failures per hour. I am definitely not happy with the current state, as we have one person nearly full-time monitoring Synder.
Update: Weeks later, the tool is still not working. Errors and red flags are everywhere. We are in 24/7 contact with support but we are still looking for a solution.
Update: The issues seem to be fixed now and our books are restored correctly. Andrew worked hard to solve our problems and we appreciate his assistance. We will update this review in the future in case the system stays stable or collapses again.
Hello Maximilian,
We are sorry to hear about your experience. We’ve been in touch with your colleague throughout the whole resolution process and sent all updates to you as well to keep you informed. The data refresh is in progress, requiring an active connection on your end.
The speed of synchronization depends on the API limits of ecommerce platforms (Amazon+Shopify in your case). We’ve already reached out to you via phone and continue to actively communicate via email to ensure all your numbers are correct and up to date. We hope to see your review updated with new positive experience soon.
Great platform, however, hard to set up and their pricing structure is not straight forward. Ended up being charged per automation rule, ect... seems like they are trying to get you to pay extra where ever they can.
Hello, thank you for your feedback. Synder has flexible pricing which is suitable for any business size. We allow customers to find a suitable plan for their needs without overpaying for the functionality they do not need. Thus, different pricing options have different features included and this information is transparently indicated on our billing page. Since we have a 15-day free trial period and no credit card information is required, it is possible to check out what functionality your business needs prior to purchasing the subscription. And our team is always glad to help so you can make informed decisions that benefit your business. Please, do reach out to us via help@synder.com or the support option available on your plan, so that we can quickly answer your questions and make sure Synder works for you. We would be happy to assist you with setting things up in the correct way.
This product is great for recording costs on Amazon in QB. However, it does not come "out of the box" and it will take hours of programming on your side and continued back and forth via email to get things just right.
You have to advocate for your company and your books as the onboarding only covers a small portion of the specific rules and fees you will incur selling on Amazon.
Furthermore, be careful about potential price changes after you are in their ecosystem.
We have also been waiting on the Walmart fees integration for over a year. Each month, it is a month away from production, but it has yet to come to fruition.
Hard 2 stars or soft 3 stars. The platform seemed easy to use. I was more than happy to subscribe but before I did I had some questions and wanted to be shown how to use the website via a demo (which is standard with most SAAS businesses). I was told there are webinars or paid personal demos. Now call me old fashion but shouldn't the salesperson be courting the client? It also makes me think if this is the way I am treated as new business AKA a hot prospect how will I be treated when I have joined! My advice to the CEO or head of sales is to think about your target market. You are targeting people who are busy and want the accounting side of things to be taken care of. If there is software that can help me with bookkeeping whether it is $50 or $150 a month does not matter. I would happily pay more to have my hand held and shown exactly how to use it only think about it at tax time. Not only that, I would probably never change even if there was a cheaper alternative on the market as it would be more hassle than it is worth. For these reasons I have uninstalled Synder and will use one of their competitors which I hope will show more customer care.
Dear William,
I am very sorry for any inconvenience. We offer free weekly webinars and personal demos, for which you can sign up from the app or via the link that was emailed by our specialists. You can also contact the support team via email, phone, or the in-app chat (all of the options are available to trial users) and directly ask any questions you might have to make sure the app suits your business needs. Regarding your case, our management team contacted you additionally to solve the issue and make sure you have all the necessary details to make an informed decision. We will be glad to have you back and to customize Synder in accordance with your preferences!