The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
This app is so easy to use, the rules for tagging are so easy and logical. But it only works 50% of the time and the support provided is basically non-existent. If the app worked it would be the perfect tagging app. But at this stage, I cannot recommend it. So disappointing.
I'm sorry for the inconsistency you experienced with Tag Robot, as a growing app it can be a challenge to keep up with customers, and we never want to let anyone down. Our system is fully upgraded on the back end and we would be happy to comp you unlimited access for a month if you want to give us another try. Either way thanks for the feedback and best of luck!