withinUs Natural Health - Canada
We have wrote Talkable many times and have not heard anything back from them. I would like to get actual support for this app and hear back from someone. We are getting frustrated and need to write shopify and let them know this app developer is unresponsive!
We are sorry you did not receive a timely reply. We will reach out to you via email today to assist with any questions you have.
The Humane Company
I really wanted to love this app, but have sent two fairly simple support questions with absolutely no response. Doesn't bode well for when I have a serious issue and need help.
Hello, all your questions have been addressed in the support widget, please take a look. The app is limited but a custom request was reported as an issue. The free app has limited functionality and we cannot support customizations, unfortunately. We highly suggest you give the app a try before posting a negative review.
Doesn't work and support team never replied. Don't waste your time.
Link sent redirects to "we're sorry" page instead of how it is supposed to work.
We are sorry you did not receive a reply from us. Unfortunately we can’t find your ticket. Talkable has a strong fraud prevention system which is why you was caught by it when testing the referral flow. We can help you out quickly if you reach out to firstname.lastname@example.org support inbox. Thanks.
Excellent application and that too free. Easy to install and use. Responsive customer service. Wishing you all the best.
Thank you, it is our pleasure to see you growing!
Reborn 1n Paradise
Good app, however, I have a question.
can we create a customer dashboard in account page which is shown here, https://www.talkable.com/walkthrough
Thanks for the review! At the moment the dashboard campaign is only available in the main Talkable platform which is a separate product from the Talkable Referrals application. Thank you for your feedback, we will definitely try to add more campaign types into the Shopify application as well.
Ice + Dust Pottery
Really love this app — it does so much that it's hard to believe that it's free! My customers haven't really used it much just yet but it's only been about a month.
I would love to see more options to style and configure the alerts. The hard corners of the alert windows and the all caps text really don't match the rest of my theme, but unfortunately I'm stuck with them.
I used Talkable to create an invite-only store that everything is locked except log in. Talkable was actually the only free tool i found that i can use to make my customers invite other customers and reward both. There was 1 edge case that i could not figure out and i posted a message to the integrated chat support of the app, the guys offered to help me and did the tweak for me. PREMIUM support for a Free app. These guys deserve all the best. Thank you. PS: I would gladly pay for this app. Its that good.
Thank you, we are excited to see your business growing with Talkable!
cant remove the pop up. and when i tried doing it through code it messed my website up. I tried deleting it normally.
We apologize for the issue occurred. The bug has been filed and it will be fixed asap. Please reach out to our support team within the Talkable app, there is a support chat widget where we can assist you with a proper uninstallation. Thanks.
On mobiles customers could not remove pop up to shop! I have paused it for now to look at alternatives
We are sorry your customers are frustrated. We do have a close button on both mobile and desktop. Please let us know inside the chat and we can change the referral campaign to appear only on a separate page instead of a popup. Thanks.
Super simple to implement! happy with the support! Very credible app, robust support! This app will help us a lot! Lacks a bit in terms of flexibility, but that does not inibit me to give a solid 5 starts!
👍 thank you for an amazing review!