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It’s a cool app and the team has been extremely helpful. Great support, great product. We ended up turning on all of it: the AI Assistant, AI Search Mode, and the Q&A widget on our product pages.
Whenever we run into any kind of issue, the support team is incredibly quick to find a solution. We’ve also noticed that our customers really enjoy using the AI Search — they actually interact with it, ask questions, and even turn to it for advice and product recommendations.
The system works really well and feels genuinely convincing in practice. Another thing we really like is how quickly the app adapts to changes on our website. Whenever we update something, it picks up the changes almost immediately and learns from the new content.
It’s been very low-maintenance on our end, and we’re already seeing it take pressure off our support team while helping more visitors find what they’re looking for and ultimately complete their purchases.
We can definitely recommend it to anyone looking to improve the customer experience on their online store.
Thank you so much for the detailed review! We’re really happy to hear that Talkom has been working well for you and that your customers are finding the AI Search useful. Really appreciate the feedback and your support! :)
We’ve been using Talkom in four of our markets (in 4 domains), and it makes localization very easy. Most of the translation and currency setup is automated, so there’s very little to manage.
The Talkom team also helped us add our custom GPT, which creates personalized running fueling plans for our customers. The AI is relatively easy to train for very specific needs, even in our specialized product category.
I’ve tested and fine-tuned it a lot before the release, and its answers are very accurate.
The setup was easy, and the team has always been very helpful. The support has been excellent, and we’d definitely recommend Talkom to other businesses.
Thanks for the kind words! Great to hear that Talkom is making it easier to manage multiple markets and that the custom GPT is working well for your specific needs. We appreciate the feedback and are happy to have you with us!
I've installed this app on our second store and have been really satisfied with it.
It helps customers find the right products, and the AI-generated Q&A on the product pages give customers more confidence before buying. The team has also been great with getting everything set up.
The AI assistant is useful, our customers love it. Setup was easy and well managed by the Talkom team. It adds real value to the store, as our human conversations dropped by 60% compared to the previous period. The AI assistant follows our instructions quite well, so we can customize it to fit our tone, and our product offerings better. If it cannot solve a problem (which is rare) it hands over the conversation to our human team. The Talkom team is remarkably communicative and responds to our inquiries very quickly. Cannot wait to see the updates!
Thank you so much! So happy to hear it's working so well for you. We really appreciate your trust and can't wait to share what's coming next! 🚀
We switched from another AI chat solution to Talkom, and it's been a great experience.
It works seamlessly across our three Shopify Markets, and the support team is always responsive and helpful. We're really happy with the switch.
Thank you! We're so glad the switch to Talkom went smoothly. It's great to hear everything is working well across all your stores. We really appreciate your support! 🙌
Great app that assists my customers with searching for and finding suitable phone cases and prints in my store. Good comms from the developer and speedy fixes to requests made.
Thank you! Great to hear the assistant is helping shoppers find what they need. Always here if you need anything. :)
Great app, adds real value to the store. Sets itself up with your store data, and it's easy to analyze the conversations and fine-tune how it answers users.
Shoppers can just ask what they need and get a proper answer instead of digging through pages or collections.
Covers product search and recommendations, shipping, refunds, order status - the things people actually ask about.
Team is helpful and quick to respond. Recommend.
Thanks for the kind words! We're happy to hear Talkom is delivering value and look forward to continuing our work together. :)
In the skincare business, helping customers find the right product for their problem is everything. Talkom does this really well, especially in our niche category.
The team was also very supportive and helped us set up the AI properly.
Thanks for the review! We're really happy to see Talkom helping your shoppers find the right products. In a niche skincare category like Lindi Skin, it's been great to see how much value personalized guidance can add.
It's great working with you! :)
Great app and an amazing team! Super responsive, helpful, and always open to feedback. They were a pleasure to work with throughout the entire process and provided excellent support. Highly recommended!
We added Talkom to improve product discovery in our store.
Instead of using a traditional search bar, customers can describe what they’re looking for and get product recommendations and useful information through a conversation.
The AI answers questions about products, orders, policies, and other store information based on our content.
Setup was straightforward and the Shopify integration worked smoothly.
