TaxJar Sales Tax Automation , 118 reviews
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This is a scam. No one answers the phone, email, or chat. I received an email saying my taxes had been filed and the money would be taken out of my account soon if it had not already been taken out. Next thing I know I'm getting a letter from the comptroller saying I have late fees for not filing on time plus I still need to file for the quarter. WTF!!!! Now I have to file myself and pay late fees because this service did not do what I paid it to do. Makes me worried that now they have all my information and it seems to just be a scam. WASTE OF MONEY!
Shopify collects CA taxes at a modified origin rate. However, TaxJar is only able to autofile CA sales tax as Destination sourcing which completely defeats the whole purpose of doing auto-file with TaxJar if the numbers Shopify collected is going to be totally off from what TaxJar is going to pay. Recently TaxJar paid out over $500 extra that I didnt even collect in Shopify. TaxJar needs to figure out how to setup destination sourcing for their autofile.
DO NOT recommend this app. There is absolutely no way to get a hold of customer support and they never get back to emails. PayPal does NOT integrate with this app. Would not recommend to anyone. HUGE waste of money.
Hi there,
Thanks so much for taking the time to share your feedback. Though the subscription plan you selected includes email support, we took a look at your ticket and can confirm that a member of our support team responded to your email the same business day. We are ready and willing to provide further help, but we have not yet received a response from you with the detail we need to move forward working on your case. If you could reply to that email with the additional information our team member requested, we're confident we can help resolve all of the questions you have. And, if you are interested in upgrading to a subscription plan that includes immediate phone support, we'd also be happy to share more detail about that plan.
Sorry, I tried this service out for 3 months and is has several shortcomings that prevent me from recommending it. I also recommend you do not pay for it a year in advance, if you cancel they will not offer a prorated refund.
• There’s too much manual work involved in marking tax exempt orders to make it useful for me. There is zero automation for this.
• No assurance that I could get shopify set up to charge the same sales tax that Taxjar's internal algorithm would compute. Taxjar integration is really one way, they compute accurate taxes on their end with their algorithm, and near impossible to get your store set up to compute the same rates.
• Can’t use auto file because of the above differences and inability to automatically recognize exempt orders
Please stay away from this app, there are a lot of hidden charges that they won't tell you about it, they charged me $950 for filing $0 in returns no one has EVER told me that I will be paying this amount. This is a complete scam
Did not import all transactions. Customer service requested that I manually process spreadsheet data into a format that they could import. What's the point of using Tax Jar if I need to manually process data?
I have contacted support for months to remove transactions that uploaded incorrectly. I have received no response. Might be a good product but customer service is terrible.
Taxjar's advice on state taxes is inconsistent with our Accountants. Taxjar seems to only want to find ways to charge their customers versus looking out for their best interests.
I file sales tax quarterly. I tried this app to compare its results to my manually-generated Q2 report -- but TaxJar's trial period is limited to 60 days. TaxJar's support staff expects me to manually generate a phony 60-day sales tax return so I can compare my results to their app. That's not going to happen. Why won't they allow a 90-day trial import? No reason I can see.
Also, the app's district sales tax calculations were entirely incorrect. That much I could tell at a glance.
It's clear from the 5-star reviews that this app works for some people, but my experience with the app and with TaxJar's rigid, offhand, and unhelpful support staff makes it obvious that it won't work for me.
Don't even bother. I installed the app and had a question about missing order information and went all over trying to find out how to fix this, but no real step by step info was provided, even checked Youtube. I needed help with a deadline approaching, but after 2 whole days wait, no response. So there is no support for an app that costs $19.00/ month? Don't bother calling either, the message directs you back to email. Apparently, they only offer a "partial" integration with Paypal so I had to configure a CSV file to upload. It took me more time to figure this out and upload it then it took me just to go to the NYS site to web file. And somehow all my orders duplicated after I tried to re-connect Paypal. Save yourself a headache and just learn to do this on your state's sales tax web file site.