TenChaty: AI Chatbot+Live Chat
- Pricing
-
Free plan available. Free trial available.
- Rating
- 5.0 (2)
- Developer
- Tencent Cloud International Pte. Ltd.
Featured images gallery
AI Chatbot & Live Chat by Tencent Cloud — 24/7 Support
Stop losing sales to unanswered questions and time zone gaps. TenChaty, a customer support solution by Tencent Cloud, combines an intelligent AI chatbot with a powerful live chat platform designed specifically for Shopify merchants. Get instant, 24/7 customer support and FAQs in multiple languages, seamless agent handoff, and deep sales insights — all set up in under 3 minutes.
- Provide instant, 24/7 customer support with advanced AI sales assistance
- Upload docs, set FAQs, discounts and prompts. AI learns fast, answers accurately
- Manage conversations with your team from any channel in one inbox
- Let customers track and inquire about orders directly in the chat
- Ready-to-go, Zero Code AI Agent trained on your store details
Languages
English
Works with
- Shopify Admin
Categories
Real-time messaging
Automated responses
Editing tools
Display options
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 100 AI replies per month
- 100 products for training up
- 5 faqs for training up
- 90-days chat history
Standard Plan
$9.90 / month
Extra replies at $0.02 each
Features
- 1000 AI replies per month
- 500 products for training up
- 10 faqs for training up
- 360-days chat history
- Customizable interface & features
14-day free trial
Pro Plan
$24.90 / month
Extra replies at $0.02 each
Features
- 3000 AI replies per month
- 1000 products for training up
- 50 faqs for training up
- Unlimited chat history
- Customizable interface & features
14-day free trial
Plus Plan
$99 / month
Extra replies at $0.02 each
Features
- 10000 AI replies per month
- 5000 products for training up
- 50 faqs for training up
- Unlimited chat history
- Customizable interface & features
- Private customer support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (2)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
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0% of ratings are 1 stars
This app is very convenient and easy to use. The setup process is simple, while the features are comprehensive and well designed. The AI provides intelligent and accurate answers to customer questions, and we can review customer conversations at any time. It has helped us save a great deal of time and effort in managing customer support. Highly recommended!
My store gets traffic from multiple countries and TenChaty handles English, French, and German queries automatically. No more manual translations. I messaged their support team and got full access to the free long-term beta — every feature unlocked, no time limit. The app runs smoothly and the AI replies sound natural. Impressed with the stability for a beta product.
Support
App support provided by Tencent Cloud International Pte. Ltd..
Resources
Developer
10 ANSON ROAD #21-07 INTERNATIONAL PLAZA Singapore, Singapore, 079903, SG
Launched
October 1, 2025
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, Online Store, Shopify admin
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Edit customers
Customer data
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View products
Inventory, products, collections
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View orders
All order history
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View discounts
Discount codes and promotions
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View Online Store
Theme
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View Shopify admin
Legal policies
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View other data
Locations
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