Overall rating
3.8
Counts per rating level
  • 65% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 10% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 26% of ratings are 1 stars
Edited August 6, 2018

On several occasions the app has stopped working, support fixed the issue but it keeps happening. Looking for better options now.

Update: Still dont have a fix or a solution months later. This app still allows some customers to come through without clicking the box. The entire point of this app.

Brothers With Glass
United States
Over 2 years using the app
PreviewX replied March 28, 2019

Hi,

Sorry you has having problems with the app - we have done some major updates to the app over the last few weeks.

Email us at support@saio.io and we will set the app up to fits your needs.

March 12, 2018

this is almost too easy. Every ecommerce site should cover their behind with a T&C. this is so simple

Truffle Holidays
Australia
3 months using the app
June 11, 2019

I had a issue with my store because the checkboxes donnot appear in the cart page but the client is not able to make a purchase without checking the boxes that dont exist. We use the paid version.
I contacted the support and no response after a couple of days...

TIARA CONCEPT STORE
Romania
About 1 year using the app
August 8, 2018

The App stops working without warning, and just shows an error popup message when customers try to check out their order without checking the checkbox; there is no option to allow the customer to NOT check the checkbox.. if they do so, they cannot check out.

Garysvitamincloset
United States
12 months using the app
PreviewX replied March 28, 2019

Hi,

Sorry you has having problems with the app - we have done some major updates to the app over the last few weeks.
Email us at support@saio.io and we will set the app up to fits your needs.

Edited June 15, 2019

I purchased this for the ability to use a keyword to determine if the box showed at checkout. People are somehow able to bypass the check box without ticking it which is causing problems for my business. I’m paying for this app, I contacted support and received no response. If people can get around the box it’s a waste of time having it.

The Essential Edit
Australia
11 months using the app
PreviewX replied June 15, 2019

Hi!
Sorry you rand into this problem. If you contact our support we can help you out asap.
Again we apologize for the inconvenience.

Edited March 9, 2018

The App work well. Thank you for the nice support.

Vectorartbysilvia
Germany
About 2 months using the app
May 7, 2018

Just horrible. This app has a tendency to not pop up at times and customers can bypass this step. This app opens you up to a lot of chargebacks and customer confusion. Does not help! Would not suggest to business owners

Nolaskinsentialss
United States
9 months using the app
July 25, 2017

What more is there to say? I love this app. Does everything I need and does it perfectly with minimal effort on my part! I believe for the quality and functionality of their apps in general you can't go wrong with at least trying it out for a test run instead of an instant commitment. Not too mention - their customer service is top notch! I love working with Saio - they help make me a better merchant!

Sassyvape
Canada
29 days using the app
May 28, 2017

Officially Vape Queen™ Certified 5 Diamonds! I'm a night owl so went to install around 3:30 am on a Sunday morning - but ran into a glitch. Turns out they were doing maintenance at a time where the chance of no one being affected is less than 0.01% - but of course I just happened to be trying to install while they were doing maintenance. Left them a message with the error code and when I woke up they informed me it was due to maintenance and to try again. Which I did - but was still having an issue so I shot off another message and had an almost instant reply. Then he went and tweaked something and VOILA! It installed and was ready to set up. Took 5 minutes to add five checkboxes - works PERFECT - no coding needed. Even recognizes my custom font. And for anyone that has a business that needs the option to have clients manually acknowledge and confirm things prior to checkout - this is BRILLIANT! Love this app! Sweet and simple. Just the way it should be! Thanks Saio! Job well done! :-)

Vapequeen
Canada
16 days using the app
May 15, 2018

App is OK...

Works great with native checkout, but doesn't work for PayPal

Altitude Fitness Outlet
United States
6 months using the app