Detective FAQ Chat & Helpdesk

Detective FAQ Chat & Helpdesk

Free plan available. 5-day free trial.
Rating (4.8)
Reviews

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

May 14, 2020

Languages

English

The Detective FAQ provides a complete FAQ solution. Create your offline customer support in minutes.

Reduce customer support by giving answers to your customers questions where they can easily find them. The Help Desk widget gives searchable FAQ’s, chat and email throughout your store. With a static FAQ page customers can find answers to all their questions.

Reduce customer support by giving answers to your customers questions where they can easily find them. The Help Desk widget gives searchable FAQ’s, chat and email throughout your store. With a static FAQ page customers can find answers to all their questions. more
  • FAQ, Chat, Email, and Order Tracking all in an easy to use widget.
  • An FAQ answers any questions shoppers may have quickly and efficiently.
  • Add an FAQ to any product or collection to enhance your customers confidence.

Pricing

5-day free trial

Free Plan

Free

  • Static FAQ Page
  • 3 Responsive Templates
  • 10 FAQ’s
  • 3 Categories
  • Basic Editor
  • Style Customization

Basic Plan

$4.99/month

or $49.99/year and save 17%

  • FREE +
  • Product FAQs
  • Collection FAQs
  • 5 Responsive Templates
  • Unlimited Questions
  • 5 Categories
  • SEO Boost
  • Search Bar
  • Advanced Editor

Pro Plan

$9.99/month

or $99.99/year and save 17%

  • BASIC +
  • Customer Support Widget
  • 8 Responsive Templates
  • Unlimited Questions
  • Unlimited Categories
  • Order Tracking

Free Plan

Free

  • Static FAQ Page
  • 3 Responsive Templates
  • 10 FAQ’s
  • 3 Categories
  • Basic Editor
  • Style Customization

Basic Plan

$4.99/month

or $49.99/year and save 17%

  • FREE +
  • Product FAQs
  • Collection FAQs
  • 5 Responsive Templates
  • Unlimited Questions
  • 5 Categories
  • SEO Boost
  • Search Bar
  • Advanced Editor

Pro Plan

$9.99/month

or $99.99/year and save 17%

  • BASIC +
  • Customer Support Widget
  • 8 Responsive Templates
  • Unlimited Questions
  • Unlimited Categories
  • Order Tracking

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

37 reviews

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
August 12, 2020

My wife has an e-commerce business and we are both in our 60’s. I manage certain aspects of her website and went looking for an FAQ app that would meet our needs and that was easy to use. I happened upon The Detective and decided to give it a try. I am not tech-savvy at all. My only issue was that I needed some instruction on how to use the app. I was able to figure everything out with their assistance and they tell me they are planning instructional videos. Believe me, if I can figure it out, anyone can. Not only does the app allow for general FAQ, but you can have product-based FAQ. This aspect was appealing to me because we sell multiple products. However, I soon realized that the product-based FAQ were general and not specific, ie you had to have the same FAQ for all products and could not have different FAQ for different products. I told the app folks that I wished I had the ability to do this. They reworked their app over a weekend to accommodate us. I’m no app expert but I’m very happy with the functionality of The Detective, and the support I received is A+.

Pams Touch
United States
Over 3 years using the app
October 27, 2020

Great app, easy-to-use, straight forward with some nice features. Pay a lots of attention to their clients ! thanks

Lovapets
France
Over 3 years using the app
February 1, 2021

Easy to implement and looks great. Exactly what I needed, quick setup and a lot of customization options

Shibuya Laundry
Brazil
About 3 years using the app
March 20, 2021

This app will really improve your conversion rate and customer experience. great support as well. Thank you!

Mother Sierra
United States
Over 2 years using the app
August 8, 2020

I really appreciated the help I received from this app. They were very quick with their responses which was also greatly appreciated. I'm very happy I chose to use The Dectective FAQ!!

PreciousDivine's Plus Size Intimates
Canada
About 2 years using the app

About this app

Launched

May 14, 2020

Languages

English

Built by Trinity River Software

About Trinity River Software

4.8 average rating

4 years building apps for the Shopify App Store

Frisco, TX, US

Support

Send a message

support@trinityriversoftware.com

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