Thinkific ‑ Online Courses

AVOID! Regrettably, our recent experience with accessing course materials after purchasing has been unsatisfactory. Post-purchase, our students encountered an inability to access the materials, leading to a considerable setback in their learning journey.

Despite our efforts to address this issue through numerous emails to customer service, we have yet to receive a resolution.

As a result of this ongoing challenges, we are considering transitioning to Teachable to ensure a smoother and more reliable access to course materials for our students.

A pain in the ssss to cancel this app!! Easy to install a nightmare to quit!!

Thinkific used to be solid and I stayed around, trusting that they would get better. Joke's on me! Their $99 level that offers subscriptions/memberships? You can't actually SEE who's in your courses or membership, unless you upgrade for another $100/month (so, their $199/mo level). So if being able to, say, email updates to your students is important (even if you're willing to go outside of the app to set up an email, but need to see who's all still enrolled first), you literally can't. Unless, of course, you want to go student account by student account and see if each one happens to be in that course/membership.

Additionally, if you want to downgrade your subscription, it's effective IMMEDIATELY. That means, if you've already paid for the month, you lose access and your money if you click that button. And if you're downgrading to a still-paid plan, you have to pay that on the spot. So you lose your money + access for the existing subscription, AND have to pay for your new subscription. There's no way around this, except to hope that you remember on your billing date (or very close to it), and handle it then.

Support is terrible. They will send you "how to" articles that don't pertain to your situation or offer "solutions" that literally don't work.

I honestly can't say how disappointed I am with this company - I wish I'd left a year ago, but I suppose the end of this month is the next best option.

My income DOUBLED the first month of running courses. True story
Thinkific is the best thing to happen to my business and it has completely changed the way I plan to do business moving forward.
The layout is beautiful. It's so so easy to use...trust me I have very limited computer skills and had no issues. Any speed bumps or questions were quickly answered.
I have SIX full course running through my Shopify site, powered by thinkific. All of the courses are selling well and I'm generating a second income from my single store.
The fact that this is a plug in app...makes me love it even more. One platform, endless possibilities.
The thinkific team is amazing, so helpful and supportive. If you are not sure if you should use it..STOP thinking and start creating. ✨
Well done thinkific...You make Canada proud . Xx

I'm sure the app is fine itself but I'm not happy I was led to believe that the free version would be compatible with shopify. It is not. I am required to purchase Pro at $100 per month. I have already uploaded my entire course and am connecting it to shopify THEN I am told it'll cost me $100 per month, after I've already done all this work. Then customer service sends me a canned copy-n-paste reply and doesn't even acknowledge my concern. I'm not thrilled but I am roped into this now.

Thinkific integrates wonderfully with shopify! really helped us with transitioning from in-person workshops to online courses. So many easy apps and had it up and running in no time! Highly recommended!

While it's a decent platform to host a course and has good capabilities, the customer service is appalling. Replies are condescending, they don't provide reasonable solutions to my issues (in one case, telling me to delete the app in order to stop being charged - without providing the correct instructions to downgrade to the free version).
I've since been charged when I shouldn't have been (I had to upgrade to a basic plan to enrol students as it didn't integrate seamlessly with shopify). I had heard great things about it, however their customer service needs improving immensely.

We love using this app. It connects our Thinkific courses to our Shopify store and rolls out the courses automatically when clients have bought them. You don't have to use a third party like Zapier, that's the beauty of it. When a course is bought in the Shopify store, the Thinkific app sends the clients info to your Thinkific platform and makes a new client account. Then sends out an email to the new customer where he or she can make their own password. The app works instantly with all the great info available. I strongly recommend it!

I'm from South Africa and I have been using Thinkific for about a year now to host my interactive Maths program, which is aimed at improving the standard of Maths in my country. I have been impressed by the flexibility, ease of use and support provided by Thinkific. What's amazing to me is the assistance that I have received right from the beginning and ALL my concerns and questions have been addressed in detail and very professionally. Furthermore, the Shopify app that links with Thinkific has made my life so easy by enabling me to sell my Thinkific courses and getting paid in my clients' preferred currency. I will certainly continue using Thinkific in the future.

Customer service? It's nonexistent! I made the mistake of using Thinkific for my primary course. I've been using them for nearly two years now, and suddenly my students aren't being enrolled in the course they paid for. Imagine how bad that looks on a business, when students put out hundreds of dollars for a course and can't access it. You'd think that in the case of a broken flow, I'd be able to manually enroll my students in the course. I can, if I pay $199 a month to have access to manual enrollment! I reached out to Thinkific through Shopify, and their automated system says someone will get back within 24 hours. It's been days! No response. I emailed again, the next day, no response. And when I tried reaching out through the Thinkific platform and going in circles with the help bot, I get met with the notice that support is only available at that low price of $199 a month! Kick rocks, Thinkific. I truly believe that this issue of broken enrollment was purposely done to force me back into the useless paid membership. I'd been paying that membership for over a year and recently downgraded because it served me no purpose. And just a few months after I downgrade, students can't enroll in my course. This is clearly a cash grab. There are way too many TRULY free platforms. Avoid this unethical company.