TiXel: Meta Pixel TikTok Pixel

TiXel: Meta Pixel TikTok Pixel

Reviews (64)

Overall rating
4.1
Counts per rating level
  • 86% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for tracking potential customers and optimizing conversion rates, especially in regions without the official TikTok app. It's praised for easy installation, user-friendly features like multiple pixels and automatic setup, and effective tracking capabilities. Many highlight the excellent customer support, noting quick and effective assistance in resolving issues. The app is recognized for simplifying the TikTok pixel setup process for non-technical users.

June 17, 2026

Do not waste your time with this app. I downloaded it specifically to set up my Facebook pixel, but it simply does not work. I followed the setup instructions step by step and the pixel never tracked any data — no page views, no add-to-carts, nothing. For an app whose whole purpose is tracking, that's a dealbreaker.

What made it worse was the support. I reached out for help multiple times and never got a response. No reply, no follow-up, nothing. If something breaks, you're completely on your own.

I can't recommend this to anyone serious about running ads and tracking conversions. Save yourself the frustration and look elsewhere.

Solara
United States
2 months using the app
April 15, 2026

This app is completely unreliable and a waste of money.

I installed it to set up my TIKTOK Pixel on Shopify, but it simply does not work. The pixel failed to track any data properly despite following all the setup instructions carefully.

Even worse, the app keeps attempting to charge me for a service that is clearly broken. When I contacted customer support, they were unhelpful and refused to issue a refund or take any responsibility.

Charging users for a non-functional service and then denying refunds is unacceptable. This is not how a professional app should operate.

I strongly advise everyone to avoid this app. Save your time and money and look for a better alternative.

dayzze.com
Egypt
3 days using the app
March 9, 2026

Great app, acurate informations and the support team is on point!

Reduceri Zilnice
United States
9 months using the app
May 25, 2026

Good support, got everything set up nice and quick

Fitnesa Kanāls
Latvia
Over 1 year using the app
March 28, 2026

great

Vaiyra
United States
23 days using the app
April 23, 2026

buen dia quise contactar con soporte pero no encontre la opcion, me quiere cobrar 119 dolares cuando yo solamente los instale para configurar los eventos de pixel durante la prueba gratuita... y no la use activamente... saludos cordiales...

Ventory
Colombia
3 days using the app
March 11, 2026

Good app and communication

My Store
Netherlands
5 days using the app
January 17, 2023

Brilliant app and brilliant customer service. The customer support actually was very helpful and also the app is really easy and helpful to use.

Cozmetica
Pakistan
11 months using the app
January 17, 2022

Installation has been straight forward. Had a small issue a few months after installation and support was able to solve the problem quickly.

endurancelights
United States
6 months using the app
Edited February 8, 2026

i well write my reviews every day
today 8/2/2026. never recevice mail they lie never subcrib with them they take moeny fro one year without your permision

i never ask to subcrip. they take moeny without any warning what i get fom this app i do not know what they offer nothing

they sayed they well contact me with mail
payed. moeny for all year
uninsalted and instaled because i payed already. no function nothing most of aap. stealing moeny ....every body have to be carfuell to add them credit card

you sayed. 3/2/2026 you well mail i did4t recevie mail.same time i have no b enefot from your app
it seem like you stealing moeny. app fraud
no refund
no services from this app
fraud pepole that all
i advice every body for watch out from this fraud app

fresh produced.
Belgium
3 months using the app
Effective Apps replied February 3, 2026

Hello,

Thank you for your feedback. We genuinely appreciate all input from our users as it helps us improve. :-)

Regarding your concern about the charge: Shopify's platform is designed so that apps cannot charge merchants without manual approval. Our records show that the subscription was approved on January 22, 2026, and that the app was subsequently used to successfully install a pixel on your store.

We are sorry if there was any confusion regarding the subscription terms. I have already reached out to you privately via email to resolve this matter and clarify any questions you have.

We look forward to hearing back from you!

Best regards
Dan | Effective Apps Team