Toki Loyalty Program & Rewards
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Toki is the ultimate loyalty app — powering rewards, referrals, memberships & POS
Toki is the all-in-one loyalty solution that lets you create a beautiful on-brand loyalty program that drives retention and results. Create a flexible loyalty program with points for purchases, birthdays, social media engagement and referrals. Set up membership tiers with special perks like cashback, free gifts, discounts and exclusive memberships. Display everything relating to loyalty in our dedicated loyalty hub. Track performance with clear, real-time analytics with granular key metrics.
- Create a customizable a beautiful on-brand loyalty program that drives retention
- 24/7 hands-on support for all merchants, free onboarding call sessions available
- 25+ different integrations with your existing Shopify apps & tools.
- Paid memberships with monthly/annual/lifetime plans, trials and prorations
- in-depth analytics showing engagement metrics, ROI and customer insights
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify POS
- Shopify Flow
- Shopify Admin
- Checkout
- customer accounts
- flow & admin
- Klaviyo
- POS
- Recharge
Categories
Program types
Commission options
Referral management
Affiliate experience
Pricing
Choose the plan that best fits your business.
Free
Free to install
Up to 1000 orders per month, $0.15 per order after that.
Features
- 50+ different activities & ways to earn
- Advanced VIP tiers
- Earn points, credit, or cash back
- Referral Program
- Customer Hub & design blocks
- Works with Shopify POS
- Connects with 25+ Shopify tools
- Advanced analytics & reporting
Pay as you Go
$49 / month
Unlimited orders. Includes 1000 orders per month, $0.15 per order after that.
Features
- Everything in Free
- Apple & Google Digital Wallet Pass
- Advanced paid membership plans
- Unified Gift Cards for Multi-Stores
- One loyalty program, multiple stores
- Loyalty community hub
- Advanced workflow automations
- Free Onboarding sessions
14-day free trial
Growth
$299 / month
Up to 3000 orders per month, $0.15 per order after that.
Features
- Everything Included
- Dedicated support
- Multi-Languages available (any language)
- Evolving loyalty app with regular update
- Seamless Migration Support
14-day free trial
Power
$599 / month
Up to 5000 orders per month, $0.15 per order after that.
Features
- Everything Included
- Dedicated account manager
- Custom Integrations
- Priority feature requests
- Priority custom feature build outs
- Enterprise features for complex builds
- White-Glove Migration Dedicated Support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (97)
We set up our loyalty program on Toki this October, and Jason has been with us since day one. The first time I opened the chat, he got on an onboarding call with me that same afternoon. He set up our tiers and earn rates himself and hand-backfilled points for our past customers, so they found points waiting for them when we launched.
The week before launch, I sent him a list of edge cases, and he and his team fixed them almost as fast as I could find them:
- Tiers counted spend before refunds, so they fixed that and recalculated everyone
- A timing issue paid some orders at the next tier’s rate, so they fixed that too
- A new customer whose first order crossed a tier got the higher rate. He found the cause that night and his developer fixed it the next morning
- Rewards now stay visible at 0 points, so members can see what they’re working toward. This went live the same day I asked
Their Omnisend integration got a lot of work too:
- Added the balance to the points-spent event
- Stopped duplicate properties
- Switched balances to numbers so I can build segments
- Sent the expiry date as a real date
- Backfilled every member
Since launch, they’ve added a closing animation for the wallet, exact decimal earn rates, a setting to show amounts in the shopper’s own currency, and custom code for free gift rewards, which his colleague wrote for us.
Most replies came the same day, sometimes within the hour. When something didn’t work on my end, he tested it himself and showed me what to change. It feels like working with a partner, not a support queue.
Thank you Jason and the Toki team!
We are thrilled with Toki, and I honestly can’t say enough good things about it. The product is excellent, and the customer service is truly top tier.
Our brick and mortar setup is really complicated, with multiple moving parts, and the Toki team met it head on. They worked hand in hand with us to connect all of our data from our stores, and they walked us through every detail we needed to build out our loyalty program. Whenever we had a question, they were right there with a clear answer and a plan. It felt like having an extension of our own team.
At this point, it seems like there is nothing they can’t do. Every request we brought to them, they made happen.
Toki is hands down the best loyalty app out there. If you want a product you can count on and a team that truly cares, I highly recommend Toki.
We love using Toki for our loyalty program — the platform is intuitive and easy to implement, and the team behind it has been an absolute pleasure to work with. We recently gave our entire loyalty program a refresh, and thanks to Toki, we were able to bring every piece of our vision to life. Since then, we've seen a remarkable increase in loyalty members, and we couldn't be more excited to keep growing our program alongside the Toki team.
Support
App support provided by Toki.
Resources
Launched
January 4, 2023 · Changelog
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