Reviews (196)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for making online shopping more engaging, which boosts sales and increases site visit duration. It features a user-friendly interface, easy integration, and allows extensive customization like video carousels. The app maintains website speed and offers smooth setup. Customer support is noted for its responsiveness and effectiveness in providing personalized assistance.

November 13, 2024

Tolstoy has been a fantastic tool for our business. It’s easy to use, and their support team is responsive, reliable, and incredibly helpful. They truly listen to customer feedback and are committed to improving the app to meet our needs. Highly recommend this tool for any business looking to bring their website to life with interactive content!

Swank A Posh
United States
8 months using the app
November 5, 2024

Tolstoy was so easy to set up - no devloper / coding issues / just click choose the videos & BooM was live within in less than 2 minutes "it" had genereated its first sale. Tolstoy is now a valued part of our website

Savvy Touch
New Zealand
4 months using the app
September 9, 2024

Mikaela and the Tolstoy team were awesome to work with. They quickly helped me customize the video carousel on my site, and it looks perfect now. Communication was smooth, and they made the whole process super easy. If you’re looking for great features and even better support, Tolstoy’s the way to go!

Hoolest Inc.
United States
8 months using the app
August 22, 2024

This app has become the most widely integrated app across our site. We're using it on nearly every product page, on our instructions and educational pages, and more. It's really easy to use and implement, and the support team is immaculate. Whenever I've had questions they've been so polite and great at follow up too. Thank you tolstoy team -- customer for life!

Leaf Shave
United States
9 months using the app
Phantom Tools replied August 29, 2024

Thank you so much for your kind words! We're thrilled to hear how much you love the app and appreciate your support. We're here for you, always!

July 31, 2024

Very helpful Team! Thank you to Mikaela and Niezl, you guys are amazing.

I talked with Mikaela from Tolstoy about changing location of arrows on my main page carousel, as they were not very intuitive, and the Tolstoy team was absolutely helpful beyond my expectations in customizing it. Not only did they send me an updated code, but also helped me implement all the changes, and now the arrows are exactly where I wanted them.

Everything happened very efficiently as well - from my email to proposing and implementing the custom to solution in a matter of one or two days.

Apart from customer support, the app itself is rather easy to navigate. So far I like the design and functionality.

Preloved Branded
Hong Kong SAR
3 months using the app
Phantom Tools replied August 29, 2024

Thank you so much! We’re thrilled to hear that our support team was able to assist you with customizing the carousel arrows on your main page. We’re glad the process was quick and efficient, and that you’re happy with the results. It’s great to hear you’re enjoying the app’s design and functionality too!

November 13, 2024

Very supportive and friendly customer support, highly appreciate them!

Diamoray
Australia
28 days using the app
Edited September 20, 2024

We have some challenges during implementation but the Tolstoy team has been very helpful and supportive in helping to resolve all the issues. I like the UI, not much customization is needed, it goes with any theme. It is also super easy to import your videos and it has been running smoothly on our site.

Charmed Aroma
Canada
4 days using the app
September 24, 2024

I was having issues with my video and spoke with Mikaela to troubleshoot. She was more than helpful, and went as far as to actually install the correct video on my site and on mobile. I expected the usual support response that tells you to read an article, but this 1-on-1 HUMAN interaction was so appreciated!

Paperclip
United States
10 days using the app
October 4, 2024

The support from Niezl has been amazing. We have only just set up Tolstoy, but so far so good!

Art of Hope
Australia
2 days using the app
November 5, 2024

The Tolstoy team are awesome to work with. Fast communication and extremely helpful. The app looks beautiful on my store and I love it!

QuickStylz
Australia
About 16 hours using the app