Overall rating
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its interactive shoppable videos and quizzes that boost customer engagement and conversion rates. They appreciate its easy integration, user-friendly interface, and exceptional customer support. The app's analytics feature is praised for offering valuable customer insights, and its compatibility with email subscription services like Klaviyo is seen as a plus. Merchants report increased site engagement and a more professional store atmosphere after using the app.

September 27, 2023

Niezl is awesome!!!

I was a little confused at first (only because I didn't slow down and read) but within minutes, I was able to figure the installation out on my own. Once I got that down, everything was SO EASY! I am so excited to see how these videos help with conversion. What a great way to add some personality and a true personal touch to my site. I've used other apps and this one is by far the best!

United States
4 months using the app
Tolstoy replied September 28, 2023

Thank you so much for the kind words! We're thrilled to hear that Niezl was able to assist you. It's great that you quickly got the installation figured out and that you're excited about the potential for these videos to boost your conversions. We're here to help you add that personal touch to your site, and we're delighted to have you as a customer. Thanks for choosing our app!

September 22, 2023

Tolstoy has been instrumental in improving the customer journey on our website! Our customers have pointed out how they love the TikTok-style content and that it has helped them make decisions easier while choosing between our various aromas.

Big shout out to the whole team, maybe the most supportive customer success we have experienced from any SASS tool and special mention to the G, the legend our account manager Roni.

Don't sleep on Tolstoy - sign up today!

United States
8 months using the app
Tolstoy replied September 25, 2023

We're thrilled to hear that Tolstoy has made a positive impact on your customer journey! It's great to know that your customers appreciate the TikTok-style content and find it helpful in their decision-making. Thank you for your review.

September 20, 2023

My experience with Tolstoy has been wonderful thanks to Niezls customer support. They truly care about making sure each user is looked after. Every single time we have had a question about the app, or need to make changes, they have been quick to response and helped us throughout the entire process. I LOVE this app, the features and a big thank you to Niezl who was a big part of making this whole experience seamless and wonderful!

About 1 month using the app
Tolstoy replied September 22, 2023

We're so glad to hear that you've had a wonderful experience with Tolstoy, especially with our customer support. It's great to know that we've made the whole process seamless for you. Thanks for the kind words, and we're thrilled that you love our app and its features!

October 5, 2023

Just Installed & Mikaela was awesome service -- had a few questions about making it compatible on different landing pages and making it just right, she answered every question in a matter of seconds with screenshots and made the onboarding easy. Great app for all Shopify stores to humanize their brands

United States
16 days using the app
Tolstoy replied October 25, 2023

We're glad to hear you had a great experience with our support team. We're all about helping Shopify stores add that human touch. Thanks for the feedback! 🙌

September 7, 2023

Great customer service and such a cool app! I needed some help launching my first Tolstoy and Mikaela was incredibly helpful and patient. Highly recommend!

Oath Oats
United States
8 days using the app
Tolstoy replied September 12, 2023

Thank you so much! We're thrilled to hear that you're enjoying our app and that you had a positive experience with Mikaela. If you ever need more assistance or have any questions in the future, please don't hesitate to reach out. We appreciate your recommendation!

September 14, 2023

Amazing customer service that is fast and reliable! Had a wonderful experience with Mikaela. This app is easy and fun to use.

LilyAna Naturals
United States
28 days using the app
Tolstoy replied September 21, 2023

We're so glad to hear you had an amazing experience with our support team and found our app easy and fun to use! We're here to provide fast and reliable support whenever you need it. Thanks for your kind words.

September 20, 2023

Wonderful App and very helpful support! Niezl helped me through all my queries. Very happy using this app for my shopify store!

5 days using the app
Tolstoy replied September 21, 2023

We're thrilled to hear you're loving the app and the help provided by our support team. We're here to make your experience as smooth as possible. Thanks for choosing us!

November 22, 2023

love it

EZ Lifestyle
United States
12 months using the app
August 4, 2023

This could be the most functional and wonderful application I've seen recently in terms of the features it offers. It's ideal for adding a more quality and professional atmosphere to your store. In addition, I conveyed all the questions in my mind to them, and we patiently resolved all my problems together with Niezl. It's definitely the application from which I get the most benefit!

Rosé K-Shop
United Kingdom
6 days using the app
Tolstoy replied August 7, 2023

Thank you for your review. I'm really glad to hear that you're finding the app so useful! We've worked together to tackle your questions and sort out any issues, and I'm stoked that it's making a positive impact on your store's vibe. Your satisfaction means a lot to us.

October 20, 2023

Amazing customer support (thanks a lot Niezl!!) and very easy to integrate and use app! Very excited to see what it can do for our conversion rate.

Larsson & Jennings | Official Store
United States
About 1 hour using the app
Tolstoy replied October 25, 2023

Thank you for your review. We're happy to hear that you've had a great experience with our customer support and we're thrilled to have you on board! We're just as excited as you are to see how our app can boost your conversion rate. 🤩