Reviews (197)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for making online shopping more engaging, which boosts sales and increases site visit duration. It features a user-friendly interface, easy integration, and allows extensive customization like video carousels. The app maintains website speed and offers smooth setup. Customer support is noted for its responsiveness and effectiveness in providing personalized assistance.

April 28, 2023

I cant recommend this app enough - the support alone was the best I've ever experienced with a shopify app. Niezl worked through all of my questions with ease and showed me real time how my videos look as we implemented! Would recommend to all business owners wanting to implement video! Thank you Niezl and the Tolstoy team! Five Stars!

Tokyo Foxtrot
Australia
6 months using the app
Phantom Tools replied April 28, 2023

Thank you for sharing your positive experience with this app and its support team. It's great to hear that the support provided was exceptional and that the team was able to assist you in implementing the videos effectively. Your recommendation will surely help other business owners who are looking to incorporate video into their marketing strategy. I hope this app continues to be a valuable asset to your business.

Edited October 4, 2021

Excellent app!, very useful to display your videos and help your potential buyers through their purchase experience . An excellent service from the staff of Tolstoy.
Excelente aplicación para mostrar tus videos y así asistir a tus compradores potenciales. Y excelente servicio por parte de Tolstoy!

Programas de México
Mexico
6 months using the app
Phantom Tools replied October 5, 2021

Thank you so much for your kind words! We really value your feedback and we're excited to see what you will do with Tolstoy 💪

August 23, 2023

Great customer support. Have used Tolstoy before and quite excited to see the results on my new website!

Sosh
India
5 months using the app
Phantom Tools replied September 12, 2023

Thank you for your review and we appreciate your kind words about our customer support. We're excited to see the results on your new website too! If you ever have any questions or need assistance along the way, feel free to reach out.

February 21, 2023

great customer support and service from Mikaela really appreciate it and look forward to continue working together!

The Jersey Nation
Australia
5 months using the app
Phantom Tools replied February 23, 2023

Thank you for taking the time to provide us with your valuable feedback. We are thrilled to hear that you had a great experience with our customer support team. Your opinion is highly valued and appreciated, and we look forward to continued success working together!

March 1, 2023

Thanks very much to Niezl for your quick and solutions-oriented support. The responsiveness of Tolstoy's support team is very impressive!

Lifestacks
United States
5 months using the app
Phantom Tools replied March 2, 2023

Thank you for your kind words. We're so glad to hear that our support was able to help. We strive to provide excellent service, and it's rewarding to know our efforts are appreciated. Thank you again for your review.

May 29, 2022

Future of retail! Warning. Future of retail! Warning. Future of retail! Warning.Future of retail! Warning.

Pastel iBoutique
United States
5 months using the app
Phantom Tools replied May 30, 2022

Haha, thank you so much! We love your use of our Add to Cart feature to create shoppable Tolstoys!

November 20, 2024

LOVE EVERYTHING about this solution. Roni and Gaya are the best, always helping us improve our performance + showing us new features.

Sarelly Sarelly
Mexico
February 23, 2022

Get a lot of compliments from customers on this app, they really love how it personalizes the shopping experience!

WanderlustStuff
Canada
5 months using the app
Phantom Tools replied February 24, 2022

Amazing! We're so glad to hear!

May 29, 2023

Mikaela was very helpful in getting my first Tolstoy up and live one our site! Thank you for your assistance and taking the time to walk me through what to do!

OFace
United States
5 months using the app
Phantom Tools replied June 5, 2023

Thank you so much for your kind words and positive feedback! We are thrilled to hear that we are able to assist you in getting your first Tolstoy up and live on your site. It was our pleasure to guide you through the process and ensure that you felt confident in setting up your first Tolstoy.

November 19, 2024

Love this app! It looks awesome on our Homepage and Product pages. Super easy to implement into our site. Niezl from video support was an awesome help. Super attentive and patient!

BoardCollective
Australia