Reviews (197)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for making online shopping more engaging, which boosts sales and increases site visit duration. It features a user-friendly interface, easy integration, and allows extensive customization like video carousels. The app maintains website speed and offers smooth setup. Customer support is noted for its responsiveness and effectiveness in providing personalized assistance.

July 4, 2023

Still waiting to see how it affects sales but we're really pleased with the way the app works and also the customer service - top drawer. Thanks, team.

Bramwell Brown Clocks
United Kingdom
3 months using the app
Phantom Tools replied July 4, 2023

You're welcome! We're glad to hear that you're satisfied with the app's performance and our customer service. We understand that the impact on sales is still being observed. We appreciate your support and value your feedback.

September 8, 2022

The best customer service and the app is truely amazing. I would recommend everyone who are serious with conversions and customer care to use this.

Unmute Greetings
Denmark
3 months using the app
Phantom Tools replied September 12, 2022

We are so glad that you're pleased with our support and the product! Thank you so much! 😍

December 20, 2021

What an amazing app and support! This is next-level! So far, the app is for free, but it definitely has premium features.

Savvy Scooter
United States
3 months using the app
Phantom Tools replied January 3, 2022

Thank you so much for your kind words! This really means a lot 🙏❤️

June 15, 2022

Tolstoy is super easy to use! Lots of different functionality and great customer service. We're looking forward to testing different tactics with the app.

Esker
United States
2 months using the app
Phantom Tools replied June 17, 2022

Wow, thanks! We're also super excited to see what you'll do with it!

July 19, 2023

This App has been a fantastic addition to my store. It has increased time on site and conversion.
The team at Tolstoy are incredibly helpful and generous. My experience tonight with Niezl has been fantastic. I couldn't be happier. Thank You!

Ride Proud Clothing
Australia
About 2 months using the app
Phantom Tools replied July 20, 2023

That's amazing to hear! We're thrilled that our app has made such a positive impact on your store, increasing time on site and conversion. Our team at Tolstoy is always here to assist, and we're grateful for your kind words. Thank you for your support! 😊

June 4, 2021

I love this app in particular because it allows me to express my creative and wonderous side when it comes down to developing my Website. The Video integration allows me to relate and pin point on the things in which my customer are searching for, thank you again Tolstoy for giving me this ability.

Fluorescent Lives
United States
About 2 months using the app
Phantom Tools replied June 30, 2021

Thanks so much for your review!! We love enabling stores to express themselves and deliver amazing customer experiences!

February 14, 2023

Customer support is very great. They are able to answer and resolve the issues that we are facing. The app is also great as it is easy to embed and customize. Hoping that sorting of products can be implemented but looking forward on it.

Stone Candles
United States
About 2 months using the app
Phantom Tools replied February 15, 2023

Thank you so much for taking the time to leave us a review. Hearing that you had a fantastic experience with our support and that you found it simple to customize using our app really boosts our team's morale! We appreciate it.

January 28, 2022

Love how easy this app was to use and it is really helpful in increasing our AOV. Highly recommend. Love it!

DEUX
United States
About 2 months using the app
Phantom Tools replied January 31, 2022

We're so glad that you find Tolstoy helpful and easy to use! Amazing feedback, thank you so much :)

November 23, 2022

Its been really beneficial getting my story across in video format. love that it can be a pop up when people come to my site. also, customer service has been very very helpful with some glitches i had, in particular, Niezel, shes great and always follows up to her best of abilities.

Del Rio Jewels
Singapore
About 1 month using the app
Phantom Tools replied November 24, 2022

Thank you very much for your review and for taking the time! It's great to know that you love our widget feature to share your story and bring your brand's unique personality into the spotlight. We hope you explore the app more and we're excited to see what else you create with Tolstoy 🔥

July 3, 2021

Tolstoy is a smart app..very useful app, dedicated and knowledgeable team behind it..
you won't go wrong!

www.jossieopals.com
Indonesia
About 1 month using the app
Phantom Tools replied July 6, 2021

Thank you so much for your review!!!! We love how creatively you use our app, it's awesome to see!!