Reviews (196)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for making online shopping more engaging, which boosts sales and increases site visit duration. It features a user-friendly interface, easy integration, and allows extensive customization like video carousels. The app maintains website speed and offers smooth setup. Customer support is noted for its responsiveness and effectiveness in providing personalized assistance.

June 3, 2021

This is what I was looking for to make my shop a bit more alive and friendly to customers! Video reviews and FAQ video recording is just great feature to address customers issues

MyHackerTech
Singapore
About 1 month using the app
Phantom Tools replied June 4, 2021

Thank you so much for this review!! We're so happy that you're finding value with Tolstoy :) Can't wait to see the amazing ways you use interactive video!

October 20, 2022

I reached out to customer support regarding Tolstoy not working on mobile devices. Mikaela looked into the matter and was able to let me know why that was happening and how to fix it. It was a seamless process. Great customer service. Love the app but also love that customer service is top notch with Tolstoy.

MILITAUR
Canada
About 1 month using the app
Phantom Tools replied October 20, 2022

Thank you so much for your feedback. Our team is continuously improving our app and its features. It’s always rewarding to hear kind words. We love that you love us :)

September 20, 2023

My experience with Tolstoy has been wonderful thanks to Niezls customer support. They truly care about making sure each user is looked after. Every single time we have had a question about the app, or need to make changes, they have been quick to response and helped us throughout the entire process. I LOVE this app, the features and a big thank you to Niezl who was a big part of making this whole experience seamless and wonderful!

Godess
Canada
About 1 month using the app
Phantom Tools replied September 22, 2023

We're so glad to hear that you've had a wonderful experience with Tolstoy, especially with our customer support. It's great to know that we've made the whole process seamless for you. Thanks for the kind words, and we're thrilled that you love our app and its features!

August 19, 2021

Very easy to set up in Shopify and integrate with our e-marketing and SMS platform (Omnisend through Zapier.) Allow higher conversion rate, sign up, and decrease bounce rate. Allows customers to be guided through video. The team is awesome in support!! Has built-in videos too to help get started. HIGHLY recommend this app.

MD
United States
About 1 month using the app
Phantom Tools replied August 23, 2021

Thank you so much for your review!!! We're so happy that you found our app easy to integrate with your current marketing tools. Can't wait to see the value you get from Tolstoy!!!

January 20, 2022

I am really enjoying this app; it is easy to navigate, add videos, links, etc... This will be very helpful for our site in educating our clients on our products.

ValAsta LLC
United States
About 1 month using the app
Phantom Tools replied January 20, 2022

What an incredible feedback! Thank you so much! 🙏

September 6, 2022

So far so good. I've only had it for a few weeks and haven't completely utilized all the functionality yet, but excited to continue to use the app!

Outdoor Space Designs
United States
About 1 month using the app
Phantom Tools replied September 7, 2022

Wow, thank you so much for your review! We love how you're using the widget to help visitors navigate your store. We're excited to see what else you create with Tolstoy 🔥

September 14, 2023

Amazing customer service that is fast and reliable! Had a wonderful experience with Mikaela. This app is easy and fun to use.

LilyAna Naturals
United States
28 days using the app
Phantom Tools replied September 21, 2023

We're so glad to hear you had an amazing experience with our support team and found our app easy and fun to use! We're here to provide fast and reliable support whenever you need it. Thanks for your kind words.

August 12, 2021

This app is easy to use, and customer support is helpful. I haven't used it long enough to know how helpful it is, but so far so good!

Mycosia
Australia
27 days using the app
Phantom Tools replied August 16, 2021

Thanks so much for your review!! We're excited to see how you use Tolstoy in the future, and we're always here to help!

March 2, 2023

Super easy to use, and Niezl has been so helpful with all my questions. Video is a critical piece for my business, and I've seen conversion rates improve dramatically since displaying videos using Tolstoy in my store. So far so good!

MEIA
United States
24 days using the app
Phantom Tools replied March 2, 2023

Thank you for taking the time to leave us a review. We're thrilled you're enjoying our app and we hope you try out all the new features we've added. We hope the app continues to help improve your conversion rate! 😊

March 16, 2023

Customer Support was swift and top notch. I encountered an issue with the carousel feed and they helped with it. Thank you!

Sacred Rituel Beauty
United States
23 days using the app
Phantom Tools replied March 16, 2023

Thank you for sharing your positive experience. It's fantastic to hear that you had a great experience with our customer support team. We hope you enjoy all of the product features we have to offer.