Reviews (196)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for making online shopping more engaging, which boosts sales and increases site visit duration. It features a user-friendly interface, easy integration, and allows extensive customization like video carousels. The app maintains website speed and offers smooth setup. Customer support is noted for its responsiveness and effectiveness in providing personalized assistance.

July 19, 2021

I love this app because it’s very easy to use and they have variety selection of Templates to choice from based on your Buisness. You should try it. I love it and you will too.

Ecom Beauty Supply 19019
United States
23 days using the app
Phantom Tools replied July 22, 2021

Thank you SO much for your feedback!!! We love that you're using Tolstoy in such a cool way. We're always here to support any features you might need :)

May 6, 2021

Tolstoy is an amazing app made by some amazing people. Dov & his team were extremely helpful and responsive. I believe this app can be used in many innovative ways. I highly recommend trying this app.

allthingsustainable
Canada
22 days using the app
Phantom Tools replied May 18, 2021

Thank you so much for your review and rating! It means so much when Tolstoy users recommend our app as a great product! We can't wait to see the amazing Tolstoys you make!!

October 5, 2023

Just Installed & Mikaela was awesome service -- had a few questions about making it compatible on different landing pages and making it just right, she answered every question in a matter of seconds with screenshots and made the onboarding easy. Great app for all Shopify stores to humanize their brands

AleHorn
United States
16 days using the app
Phantom Tools replied October 25, 2023

We're glad to hear you had a great experience with our support team. We're all about helping Shopify stores add that human touch. Thanks for the feedback! 🙌

May 25, 2021

We are still very early with Tolstoy yet I am thoroughly impressed with the service and the quality of the app. I see this being one of the main tools in our arsenal when engaging with our fans and gathering data. It is super simple and when you consider you can use this on your Shopify store, in emails with GIF, and on outside landing pages to launch new products or contests... It is really unique and exciting.

Bean Nation
United States
16 days using the app
Phantom Tools replied May 25, 2021

Thank you so much for your feedback and review!! We're happy you see the value in the product. Can't wait to see the extraordinary ways you use Tolstoy!

January 22, 2023

very nice customer support, the founder replied my request quickly, would highly recommend! They app interface is also sleek and seamless!

Lumitero
Singapore
15 days using the app
Phantom Tools replied January 26, 2023

Wow, thank you so much for your review! We appreciate you taking the time to leave positive feedback about the support and the app. We hope you enjoy exploring our awesome features!

February 8, 2023

Great experience with the support! Thank you Niezl! Responded within 5 minutes on e-mail and helped us make it work when we had issues.
As for the app, the interface looks great and, even though we haven't tried it much, it seems like a very powerful tool for boosting conversions!

Cleaner Hair Brush
Norway
14 days using the app
Phantom Tools replied February 8, 2023

Thank you for your helpful feedback! We're delighted to hear that you are satisfied with the support we provide. We want to make sure you have the best experience with our features like widgets, embedded videos, quizzes, stories, and carousels. Thanks again for taking the time to share your thoughts with us - it really helps us make our service better.

July 27, 2021

Easy to integrate - amazingly interactive marketing tool! And very hands-on customer service! Our customers love it - so do we!

Loa Nails
Switzerland
12 days using the app
Phantom Tools replied July 28, 2021

Thanks so much for your review and feedback!! We love that you and your customers are seeing value with Tolstoy!! ✨✨

March 7, 2023

The app looks amazing and most importantly the support team is fire, They genuinely want to help as they know they have a great product and we will come back to them.
GREAT EXPERINECE!!!

KARIGAROFFICIAL
India
10 days using the app
Phantom Tools replied March 16, 2023

Thank you for your review. We are so glad to hear that you had a great customer support experience and you enjoy our product. We hope that you continue to do so.

December 8, 2022

Amazing customer service! Quick and helpful, making it a joy to use this app.

Highly recommend
*****

FUSION MINERAL PAINT
Canada
10 days using the app
Phantom Tools replied December 8, 2022

Wow, thank you for your review! We're excited for you to enjoy all the app's features - from widgets, embed, stories, carousel, and many more!

December 28, 2020

The app gives you a great ability to communicate complicated messages in a simple and clear way to customers.
We made an instructional video about one of our more complex and expensive systems.
This has significantly upgraded our ability to deliver complex content to our customers, and we are going to produce more and more videos with the help of the app. Both training videos and marketing and sales videos.
Beyond the functional advantage, it does have a wow effect because you do not see interactive videos every day, it transmits innovation and contributes to the brand.
In the process of installing the app and creating the content, we received help from the app staff. Great support.

Marom Dolphin
Israel
8 days using the app
Phantom Tools replied May 18, 2021

Thank you so much for taking the time to leave such an amazing review! Our team is so happy to read that you think our app is great! Your feedback means the world to us, and we hope that you benefit from using our app as much as we enjoyed reading your review!